Charged me $594 for a $20 capacitor replacement on a unit he installed 2 and half years ago. That…read moreprice is after the 10 year parts warranty he gave me when he installed my system. He was in and out within 26 minutes and charged $290 in labor. Disappointing because he has done me so well in the past and used to undercut the cost of other larger companies. He now charges twice what the larger companies charge. A-Z has lost my trust. He also offered to give me about half of what he charged me back if I had removed my one star google review, and then decided not to keep his word about giving that money back. If I could give a half star I would. I wish I had shopped around instead of trusting him.

I called Mr. Phillip for a service call about my outside fan occasionally cutting off. He made it…read moreover to me under one hour and did a diagnostics on the system. He confirmed all the outside components including the contactor and capacitor looked great. A few minutes later, he identified I had a clog in the SafeTSwitch that was shutting down the system to prevent a leak. It was just algae build-up! That's a common yearly problem. Mr. Phillip took his time and showed me all the basics on how to unclog the system using just a funnel and couple gallons of water. Phillip is both very friendly, knowledgeable, and he doesn't charge an arm & a leg for his service. I highly recommend

Same day service with periodic updates on the technician's arrival. Josh was polite and gave an…read morehonest assessment of what was required and recommended. I appreciated that I was not pressured to over spend and what to expect going forward. Moreover Josh spoke highly of the owners of North Bay Heating & Air and the trust they place in their employees. I was led to call this company from the Yelp reviews and website information and Josh sealed the deal by getting my unit back in service. If you straight answers and solutions, call North Bay Heating & Air, their service and prices were exceptional.

I called for someone to give me a price on a new unit - Dillard and Chris came out looked at my…read moreunit I asked them was it any way to fix because I was not ready to pay $7800 for a new unit they did exactly what I asked they fixed my unit which was minor they was honest and trustworthy - very friendly!! If and when I need a new unit I will definitely call them again!!! they are Best!!!!!

They came out quickly and completed the repair at an acceptable price. Our AC stopped working. I…read morewould highly recommend them.

Not very professional at all. We called to have an estimate on a new system installed. The owner…read morecame out to look at everything and said someone would be in contact with us the next day, in regards to the estimate. We waited until around 4:00pm the next day to get our estimate. We never received a phone call, so we finally called. They still didn't have us estimate, all they did was take our information down. I do not recommend, and will be finding someone else to do the install.o

Excellent service! Service person Ted was wonderful, provided service that went way beyond usual!…read moreHighly recommend.

I've recently been trying to finish some final hurdles in repairing our Katrina damaged home. After…read morethe hurricane our attic was infested with racoons and possums which did considerable damage to the A/C ductwork. I've made several attempts to get the situation rectified since the storm but have been dealt with nothing but obstacles and calling Eagle Mechanical was no exception! I chose Eagle because they seemed like a reputable company with enough experience to handle my small problem however nothing could be further from the truth. My first contact was with one of the owners named Mike Dodson, I explained everything to him and my difficulty getting off of work plus my concern for employees working in my attic this time of year. I was assured that there wasnt a problem and thats what they do. I gave this person my contact number and assumed I'de hear back from him. After a week goes by I stop by the Ocean Springs location to see why I never heard back from Eagle and if they had lost my number. The man I spoke to was a Co-owner by the name of Joe. I explained everything I had already told Mike Dodson and while I was in the office Joe called his partner about me and Mike Dodson never remembered talking to me. A few days later on a Friday afternoon two weeks after my initial contact I get a call from the estimator by the name of Kenneth but was unable to recieve his call because I was outta cell range. After I was able to recieve my messages Kenneth was in my area and was trying to meet me at my house. I received a call from Joe a short while later and I explained I was unable to drop waht I was doing and meet Kenneth but we could try to work something out. This week I call Kenneth the estimator back and try to set a time to meet with him,after trying to remember who I was he exclaimed that he doesnt do the scheduling his boss does and since I missed my last scheduling it would be a problem, I explained to him that I never scheduled that they had called at the last minute and I couldnt just drop everthing at a moments notice and leave work. He said he would check back with his boss and get back with me. I then recieve a call back from Kenneth trying to schedule to meet him again on short notice, I explained the since I was working infrastructure I was unable to drop everything and leave work and with a little heads up from him we could work something out. The next day I call my first contact Mike Dodson to tell him that I would have the afternoon off due to a Dr's appt and since he wasnt in I left a message with the recptionist. To date I have not heard back from this man! I have no clue why I've recieved such a run around from this owner but it has become the norm on the coast since the hurricane with every contractor I've dealt with causing me considerable grief. I will however give credit to the co-owner Joe, he was geniune and concerned and seemed like he wanted to help.But since I've had so much trouble getting returned calls from Mike Dodson I've decided I dont want this company anywhere near my house. If I cant get in touch with them before a job who knows what theyll do after the work is performed!

Quality of service is impeccable; servicemen are extremely competent and knowledgeable; and great…read morevalue for the money.

Stay away from this company. Had them install system for new build. The system was poorly designed…read more Hot spots in some room and others freeze or burn you out. The technicians seem to be competent but if you are looking for a new system they do not know what they are doing and you will be dissappointed. Also, i have complained several times and requested call back from Tillmans in reference to the problems and have not recieved any call back. At this point i am pretty sure i won't be getting any.

I asked for an ASAP visit, and he came out within 2 hours. My husband and I really appreciate his…read moreclear communication and his attention to detail. He offers a 2-year warranty on his labor for any future repairs, but I bet we won't need to call him for a while after these repairs are completed!

I couldn't believe I found such a great company! Charlie worked us in the same day I called and…read morecharged the freon in the AC system for a very reasonable price! I couldn't be more pleased!