Unfortunately, I had a terrible experience here. I want to be very transparent that this was my first time going to physical therapy and the only reason I know it was that bad is because I now have a basis for comparison. I broke my elbow on Labor Day, had surgery, then my Orthopedist recommended that I start a course of physical therapy to progress my healing. Most physical therapy offices in the neighborhood couldn't get me in for at least a month, so I went on Yelp and started calling around and made an appointment at two different offices this week. The place I just went to today was leaps and bounds better than this place. I know physical therapy is supposed to be hard, but this particular practice made it so much harder than necessary. I actually left in tears and sobbed the entire way home. And I'm not a cryer. I'll attempt to explain what I hope will be constructive feedback below. Administration: - The staff was pretty friendly over the phone and even offered to help me with the insurance process (they are out-of-network for me). - When I arrived, I was asked to wait about 10 minutes while they restarted their iPad to fill out the intake forms. I spent another 10 minutes filling out the forms, only for the iPad to stop working again. They said this had been happening all day. - When I asked if they could send me the intake form via email, they said yes and then did so after I left. My recommendation would be to email all patients the intake form before their appointment. Also, if the office had been having iPad issues all day, it would have been great if they could proactively email the intake form to everyone that was on the schedule for that day. - Finally, this office is not fully vaccinated and some members of the staff were walking around with their masks below their nose. Communication: - I saw Francis Reyes. His communication skills left a lot to be desired. - I explained to him that I had never been to PT before and that I would prefer if he explain everything to me in full detail: what's going on with me from a medical perspective, what's going on during the treatment, and what to expect. He did not, even after asking several times. - We had a few awkward exchanges. The first one was when he asked me "What type of surgery did you have?" I was confused by this question, since he was already aware the I fractured my left humerus. He couldn't elaborate. - He then said to me "the only way for you to heal is through aggressive stretching." I asked him why that was the only way and he replied, "Because it is." Again, no medical rationale was given. I then asked, "Would gradual stretching be possible?" and he responded "Oh! It will be gradual!" Those are two different things. The treatment: - In this facility, the Physical Therapist takes multiple patients at a time. The therapy takes place in back where a series of tables are lined up separated by a curtain - kind of like an emergency room. - For treatment, the first 15 minutes consisted of heat and electro stim where they left me in the room to lay by myself. Then a DEEP DEEP (painful) massage by Francis, then a few seconds of aggressive stretching at the end (ridiculously painful). - A few times I asked Francis to explain to me what was going on. Instead, he gave me dad jokes and asked me about my weekend. I'm usually not one for small talk, especially when I'm in so much pain that I can't speak. I asked him why he was asking me this and he said to get my mind off of it. - My feedback here is that, if a patient tells you how they prefer to communicate, you should listen to them. For some, taking their mind off things might work better for them, but for me, knowing what is going on calms my mind. - I also jokingly asked him a couple of times if this was supposed to be torture and he matter-of-factly said yes. - During the stretching, it only lasted a few seconds, but again, Francis didn't explain this beforehand. I probably would have been less scared if I knew the stretching would only last a few seconds. - At the end, I was sobbing. Francis didn't ask me if I was okay. Instead he said "make an appointment for Friday" and walked away. I asked for a few minutes before I left, which I took sitting in that little room sobbing. He gave me no exercises to do at home. Francis' approach to communication seems to be: as long as he knows everything will be fine, he doesn't feel he needs to communicate this to the patient. He will simply allow the patient to go through the experience and learn for themselves. If you are a Doctor of Physical Therapy, I would expect a certain level of communication, bedside manner, and sympathy. A little coaching, cheerleading, and positive reinforcement would have gone a long way. I got none of this. I am not coming back and if you are curious to hear about the excellent experience I had at the other place, please check my reviews. read more

Nor professional not recommended Lying lying all time lying they charge me not correct and then writing me lying comments. If I need physical therapy ever I never come to your, and not recommended my friends too read more

New addition to the neighborhood and I'm excited for the new location. I first started visiting their Bay Ridge location due to a calcaneal fracture and wanted to try out their new location. Both locations are equally great with amazing staff, a clean environment and you will always receive a warm welcome. Lana is amazing and makes you feel at ease even though you're in pain. The Atlantic Ave location is conveniently located with access to multiple train lines and buses. You can't miss the storefront as it has big windows with gold lettering. The decor has beautiful light fixture and the excersice machines are modern. The machines have a fan incorporated in them so you don't feel too hot while working out. The excersice area is spacious so you won't feel cramped while others are using the machines as well. Obviously seeking a Physical Therapist isn't due to any pleasurable reasons and Francis and Feliz (PTs) will make you feel pain you have never felt before. You will shortly realize the pain is worth the pleasure you will feel once you start gaining movements you couldn't do before. I'm on my 2nd month of recovery and noticed the difference after my 3rd visit and yes, you will want to curse your PT on while you're receving your massages or while doing the excersices but, think of it like a workout at the gym, if you don't experience the pain and push the limits then you will never see the gains. Besides, the music playing will have you singing and reminiscing of all the great songs your parents would listen to on the weekends. read more

Optimum Health Physical Therapy - Excersice area - Physical Therapy Near Me - Brooklyn, New York

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The services provided are goal oriented, organized, systematic and executed in a humanistic manner. There is no "one size fits all" approach but instead, quality individualized care addressing physiological needs. Francis is very gifted and extremely compassionate in his duties as a physical therapist. read more

Francis and his team at Optimum Atlantic Ave are the best. I had some serious Piriformis muscle pain, which could totally incapacitate me on some days, and kept me aching and awake at night. After working with some great Therapists at Optimum, I have seen amazing results! The staff are super nice and really care about patients, and best of all the office has THE BEST MUSIC playing! Love you Optimum team! -Jason read more

WONDERFUL practice. I look forward to PT every week! I've been to other practices - I always thought I would dread my physical therapy. But not at Optimum Health. The professionals at OHPT (I've seen both Yapa and Francis as well as their fabulous technicians) are caring, gentle, and responsive to my needs. I also think, from my POV, the office culture is excellent - everyone seems happy to come to work in the morning. This is such a great place to take care of new and old injuries. I feel SO much better after just a few weeks of treatment. Do yourself a favor and make an appointment! You won't regret it. read more

Francis is amazing! Aiden from his reception team is great too, everyone in the office is friendly and lovely to chat with. There is always a great playlist curated by Francis playing during the therapy sessions. I went in with a meniscus tear and they put me on a plan that included massage, electro therapy, biking and some weights. My knee got stronger over the weeks and now I have no pain. I'm so grateful! read more

First of all - this place is not new, they used to have a ton of Yelp reviews that were removed by Yelp for who knows what reason. Anyway - this place is it. Full stop. We went to two PT places that I knew were not up to par until we found Francis and his magical hands. He knows just what you need, does a thorough exam before beginning to work on you, has a clear plan in place, communicates well, and is a breath of fresh air in terms of knowledge and skillz. All PTs should get on his level. No one else will be touching my ailments going forward thank you & goodnight. They accept insurance and know how to work the system to get you the best deal possible. They're open late. It smells good inside. The receptionist is so friendly. You'd be a dummy to not come here. You'd also not heal as well, but that's your prerogative. read more

Had my first appt with Optimum. Everyone was very pleasant and professional. Music was perfect.

Be aware. Some members of staff are not vaccinated. For this alone, I wish I could give zero stars. They should be ashamed! If I had not struggled to find a PT who took insurance, I would not continue to come here. This is what this sort of negligence does, forces a patient to choose... remain in pain? Possibly get covid from anti-science medical professionals? It also makes me question how good they are at their jobs if logic and science are not prioritized. People have to be vaccinated to work at a restaurant, but not a PT office with many elderly patients?! It is infuriating to give my money to medical professionals who do not abide by do no harm. read more

I love Optimum Health! When I re-herniated 2 lumbar discs, I knew to had to find a good physical therapist quickly; the Boerum Hill location is super convenient--right by Barclays'--and was able to set me up within a couple days (only delayed due to insurance). Robert is the most patient, effective PT I have ever met--I truly feel like he and the team have helped me strengthen my body to prevent future injury in addition to helping minimize pain to get moving again. The treatment plans are totally tailored to your healing process (started with massage for my pain, then increased strength training when I was able to handle it, etc). They even send tutorials on what we work on in-session via a digital platform so I can continue my stretches and exercises at home! read more

First of all, EXCELLENT SERVICE! I treated my left knee with Francis for few months, and he did an amazing job on fixing it. He's a great professional! Very knowledgeable and super experienced. Francis listens to your concerns and worries, always cares about progress and changes throughout the therapy however long it can be, and adjusts his therapy plan accordingly. I would also like to mention that this office has great individuals in the team. They're all very nice and friendly. Highly recommended! Secondly, I'm shocked to find out that all previous reviews had been removed. Very unfair for Yelp to be doing it to businesses. I personally spotted Optimum Health Physical Therapy through Yelp in the first place, and I clearly remember that I saw great reviews which I relied on. And important enough, all those reviews proved to be true! I'm very happy that I went to this office for treatment. And Yelp should be ashamed for unfair play! read more

Absolutely amazing team here. Let's be honest, it sucks to need PT, full stop. If you do find yourself in need of a PT who actually cares, won't just give you exercises you can do from home, and has a thorough knowledge of how to rehab for sports, this is your place! I just had knee surgery and my his team had been there for every step of the recovery to play soccer again. read more

I have been a patient at Optimum Health in Bay Rodge in the past, and had high expectations when I made an appointment at the Atlantic Avenue location. I gave very little notice and was able to be seen by Francis (the amazingly capable and personable physical therapist) in a reasonable time. When I arrived at my appointment, I was seen right away and my patient folder preceded my arrival; they knew exactly where my back needed attention. I will be coming back to this location, which is very spacious and inviting. I prefer the proximity to downtown Brooklyn and the available nearby amenities. I plan to coordinate a Trader Joe's visit with my next visit!! I encourage those who need PT services to come check out Optimum Health Physical Therapy. You will be happy you did! read more

I go here twice a week for carpal tunnel syndrome and they are helping me very well

I am so happy I was able to find this place (even though Yelp is hiding most of their reviews). I've worked with Francis for the last 2.5 months following a major knee surgery, and could not be more happy with my progress. When I first came in, I was on crutches and could not bend my knee more than 30 degrees on my own. My knee was covered in scar tissue, and I couldn't put any weight on it. Going 3 days a week, Francis put me on an accelerated and aggressive physical therapy regimen. He challenged me, and though it was painful, I am well on my way to being back to full health. My knee is vastly improved from the day I entered his practice. I am now able to run on an elliptical, ride a bike, and do body weight exercises to full extension. I really believe that had I not found this practice, I would be much further behind from where I am currently. I can't thank Francis and his team enough. read more

So glad I found OHPT when my orthopedic surgeon told me to get physical therapy to strengthen my leg muscles in preparation for bilateral knee replacement surgery. After 10 sessions over 5 weeks working with a wonderful intern I was deemed ready. Nine days after surgery I returned for post-op therapy and worked with brilliant PT Robert on flexion, bending and muscle strength 2-3 times a week. At my 8-week post-op visit my surgeon told me I was where I should be in in those areas. After a few more visits I was ready to do the exercises at home and I continue to improve. Everyone at OHTP is wonderful whether with scheduling, helping with preparation before and supervising exercises after therapy. The treatment and exercise areas are lovely and super clean. I also never worried for one moment about Covid during any of my sessions. I highly recommend OHPT! read more

My 7 yr old daughter needed PT for a broken arm. The therapists were very caring and made sure she was able to do what was asked of her during each session. They made it fun for her and she never complained about going. Her arm healed within a few weeks and I would highly recommend this practice read more

Yelp took away the reviews here. There were 8 reviews listed with 5 stars. #yelp I didn't realize you worked on payola. Big fan of Optimum Health though. They will fix you up in no time. The team is tremendous. 8 times 5 stars plus another 5 stars = 45 stars. Yelp - you know payola is illegal??? read more

Optimum Health Physical Therapy is the TRUTH. All the staff are professional and friendly. I've been here since July for sciatica pain. I enjoy coming here. The office is big and clean. Located at 477 Atlantic Avenue, Brooklyn NY 11201. I feel like I'm receiving spa treatment but in reality I'm receiving physical therapy to treat my pain. Today is my last day and i enjoyed all of my treatments. Big shout out to Francis Reyes. Desiree, Gabby and Robert. Thanks to all guys. read more

Great PT and good people - My wife was very happy about the work Francis did on her, unlocking sensitive spots that were stuck for ages. Please be forgiving of the admin. We had a few insurance/billing kinks mostly due to the fact they just opened this new location (running a business in NYC is not for the faint of heart) But the team is going beyond expectations to make sure their patients are happy. Overall, a very serious practice, yet very friendly and accommodating. Highly recommended. read more

My review was deleted and I am writing it again. I consider that this is the best Physical Theraphy in New York. I came one year ago because of a lower back problem and now I came back for a knee injury. One year ago I was desperate because I had visited 5 different PT places and I felt frustrated because the therapy time was just 30 min, as happen with NYU physical therapy, or because the therapists said that I was fine where I had an evident inflamation and pain. I love Optimum because they listened to me and they evaluated me measuring my range of movement. They showed me that they are professional. They really pay attention to me and I can tell that Optimum is the best because: 1. They made me an evaluation before the therapy and they measured my range of movements. 2. The therapist predicted what the Orthopedic Dortor would said before my follow up visit and he was totally right, so I feel that I can trust the Therapists. 3. They really care about my recovery. Every time the therapist gave me a good massage where I had my pain, I got the ultrasound and the electricity machine and I started to feel better sooner than what I expected. 4. The administrative personal is excelent. They are warm, organized, kind and they followed up all my process. I love "my best friend here Lana"!!! And barbara and Laila and Dania! 5. They oppened a new office in Atlantic Av. What is great because this is closer to my job in Manhattan. 6. This place is always neat and they keep al the instrumenst clean. For all of this and much more I think that they are the best. So, if you want to recover and feel better stop wasting your time and energy and come here! That is what I did and I am fine again :) read more

Great service from start to finish plus the staff is very family friendly n professional...after your done with your appointment it feels sad to leave because you just wanna pull up a chair n have coffee/tea n speak on life situations ...yes you will feel that comfortable read more

My family absolutely loves working with the physical therapists at this facility. We started working with Antoine due to my grandmother's fractured hip. He worked with her at home and provided excellent care for her. She is now 90 and he still comes to her home to work with her. His bedside manners are impeccable and he truly cares about her well being. Based on the improvement that we observed with my grandmother, my mother started working with their staff for her sciatica and other arthritis issues. The Physical Therapy that she receives has enabled her to grow stronger on a muscular level and become more educated about her health. We look forward to continuing our physical therapy journey with Optimum Health. read more

I love the service here Pt Tony is the best he takes his time he listens to his patients and has great hands love this place recommend it to anyone read more

I am a student in a physical therapy assistant program and I was lucky enough to get placed at this clinic for my first clinical rotation. Working in both the Bay Ridge and Atlantic Avenue office, I had the opportunity to learn from all of the therapists in this company. Each and every person, both therapist and other staff, made me feel so comfortable as if I was a part of the team. I learned an immense amount and got to see how much they truly care about all of their patients. I watched so many clients make great improvements and be discharged from therapy pain free and more mobile. They are one of the very few physical therapy practices that use a combination of modalities in order to give a comprehensive treatment that is tailored to patients' individual needs. I am so grateful I got such a great learning experience from Francis, Tony and all of the other therapists there. I left my rotation with the confidence that I will become a substantially better therapist than if I had been placed elsewhere. Anyone in New York who is in pain or has nagging injuries would be well advised to go to Optimum Health for their physical therapy needs. read more