Anyone who reads my reviews knows that I try really hard to not be negative and that I rarely give zero stars. All of this has changed with Optimum. If I could give negative stars, I would. The service, the cost, the lack of infrastructure, the rude employees - I could go on and on. First and foremost I had no choice but to have Optimum after moving, due to the neighborhood only having Optimum in the area. I was shocked at how expensive their cable is for not great channels; I had cheaper cable for just as many channels with TimeWarner; almost all of the good channels are on their more expensive plans. The service is crap. My internet is slow, my wifi cuts in and out and again, it is pretty pricey for bad channel options. Then there is the service. They almost ALWAYS lose my checks because their mail address is in Pittsburgh and they process so slowly. If you call to complain, they fill out a form, which then takes days to process. Also, I cannot pay by phone because every single time I call, I can NEVER get an operator on the phone and they charge you to speak with an operator for payment. I tried to use the phone automated system but they entered my zip code incorrectly, and I have been asking for months for it to be changed, but they tell me that they have to fill out a form, it will take a few days etc etc - and my zip code is still wrong in their system and I have been begging them to change it since April. Also if you pay by phone, they will robocall you incessantly. Unlike Time Warner, they do not have many walk in locations near major subways, and the locations that they do have are in far away, remote places in Brooklyn; one of their walk ins is actually in kind of a rough spot. For this local you have to take a long bus ride and then walk or take a very expensive uber. All in all, I have to say, I am really miserable with Optimum. I havent written a one star review in months, but they deserve it all the way. read more

Line is so long. They take forever and most of the customer service windows are unmanned. The customer service here is in line with the horrible customer service for the cable as well even the electronic sign pad doesn't work. Have you wait for 45 minutes and have one restroom read more

Very poor customer service. One rep started arguing with me about rates and insisted that I should give my SSN to check for unpaid bills, which is BS. They can easily check it with your account number or address and apt #. And this is not the first time Optimum is doing this, phone reps can be very rude and condescending, too. I'll be sure to never set a foot on this place or get service from this company again. read more

Noticed that they are now charging an Network Enhancement fee for my internet. This fee is to upgrade their infrastructure. Definitely a scam and shady practice by Cablevision/Optimum online as this should be incorporated into the monthly service plan and not as an additional fee. read more

Fast only took 20 min very min nd person and I will come again if any thing bad happends

Worst. Terrible service and all the worker behind the window are RUDE! they curse at customers

Service gets dropped randomly. Common excuses given: modem stopped working ("electronics just stop working"), service in your area is under construction, we aren't sure. While the people in person are nice and professional, the customer service phone lines make you go through a lot of unhelpful automated messages. It's cheap, but if anything breaks, and it will, you have to go to flatlands ave to hand in your electronics to get a new one (router, modem, etc). I guess they skimp on electronics and don't hire enough people to answer their phones read more

The line was so long, I thought I was waiting to get my face checked at the hottest new club in NYC. I have my ID at the ready as the excitement of booty-shaking beats and seemingly unlimited supply of alcohol nears. Oh wait, I'm at the Optimum Store, returning two cable boxes. The store seems to constantly be either short-staffed or maybe the bouncer is purposely keeping people from the best party ever? I gotta go now- it's almost my bedtime. read more

I do not have NEARLY the problems everyone else reported. First of all, I drive to the 45th St. location. I do not park in the lot because it's very tight, so I just park on the street. It's no big deal. I go early on Saturday morning and I'm usually in and out quickly. The ONLY problem I have with Optimum is their ridiculously high rates. I'm paying $222 for Internet, cable and telephone. True, I have 4 boxes, but one is going back after the rate hike they just imposed. read more

If I could give them negative stars I definitely would, I've never ever gave anyone negative review but optimum can pull right strings to make people really mad.. I'm very easy going and understanding person, my Internet was not working for one day (I thought maybe some kind of trouble and they will fix it), so next day it's still not working I called the office and after 45 minutes on hold I got to speak to representative. We scheduled technician visit because he was not sure what's going on, Sunday 5 minutes before scheduled time frame appointment I get a call that technician called out sick, I understand and I rescheduled appointment for Tuesday, I took day off spend whole day waiting..for nothing, called them again so they can tell me that they couldn't make it? After several questions I asked guy he had no idea what to tell me so he rescheduled my appointment for today, and today I get a call that they won't come. So long story short I'm 2 weeks without Internet and crappy back and forth customer service. I guess I have to make them a special visit and cancel all what they're "providing". read more

The worst cable provider i took my old cable box in was working got a hdmi does not work the useless tech said you have no signal that means my mother Cable will not work its working perfectly. They want to charge me 59.99 if theres a problem inside they refuse to give me credit for 4 days with no tv refuse to send me term and conditions or policy.so now im paying for something i dont have how nice worst service ever read more

i went to optimum today to pay my bill. when i was parked about to go into a parking spot, a suv backed into my car on the passenger side, slightly injureing my passenger. he claimed he did not see me. there was security but they did nothing,only pointing to a sign saying that they are not responsible for loss or damage to vehicles. I WILL NEVER GO BACK THERE EVER AGAIN, read more

I want to make a payment but I'm not sure how to do that because I'm not longer a customer. (I was a customer) I have another provider now. I called them and they told me that I can only pay by check but if I do that I'm afraid they just take the payment because they had a hard time finding information about my account when I called them (2 times). I saw many reviews here and I see that everybody complain about the location so for me would be more complicated to get there because I don't live in Brooklyn anymore. If I want to make the payment over the phone, they told me they will charge $ for that service, and I can't use the automately system because I'm not in the their systems anymore. I can't make that payment online because I'm not an active customer. I wish Optimum would make things easy .... All I want is to pay and get a receipt and the representative told me that I can only get a receipt if I pay in person in one of their locations. Well, I'm not happy with that, for that reason I will give zero rating. read more

I had came to return my modem, ask the rep. If I can make an appointment for someone to fix my loose cable lines outside my house. Instead of telling me no or we not responsible at this location, she tell me it will cost me $80 for someone to come. That is BS because I just call now and there is no such fee. Why even say it when it's not truth. Maybe the company should install recording device like they do with the telephone calls. I guess she has no respect for customers. Very rude. read more

I visit this store periodically (for example, when I had to replace a defective cable box and pick up a new box). First of all, this store is located in a remote part of Brooklyn - it is not easy to get to this place. If you don't drive take the B6 and walk about 5 minutes. Secondly, customer service is okay, nothing to write home about. The place is very clean and lines tend not to be long. I'll deduct two stars due to the following: 1) Optimum's exorbitant cable rates; and 2) finding this store is like trying to locate an original copy of the Declaration of Independence! read more

After 2 yrs of non-service from Optimum I decided to cancel my cable (how many times can the box stop working) and land line and just get netflix but keep my Internet service. All I needed to do was drop off my cable box/remote etc. I highly recommend you don't walk there from the train station because it's a solid 20 minute hike- if you take the B6 local bus it will leave you on the same block Ave H and 45th st in less than 10 minutes! If you take the Limited B6 you will have to walk up Ave H and Albany Ave. You will see a giant Verizon store and I asked them where the Optimum station was- they pointed to around the corner and there it was. If I had gone late at night or in the snow I would have felt like it was a scene with something bad to happen. However, it was 5:30pm yesterday with the sun shining - yay spring! Inside, I waited less than 2 minutes (no lines) and I returned my equipment with no issues and a receipt that showed all my account information. The facility was clean and the representative was friendly. The best part is I don't have to wait for Optimum to claim they didn't receive my cable box by mail. read more