Unfortunately, Kiki is very unprofessional. I booked a facial a couple of weeks ago, she was 15 minutes late with no aplogies or explanations. I called at 10 minutes late, no response. She finally gave me access to the building at 15 minutes after my scheduled appointment, again, no apologies or explanations. The facial was good which is why I decided to give the business another chance. I love to support my black businesses. August 18, I booked 2 additional services, starting at 11am. she did not confirm with text/call a day prior as the scheduling link said and as the previous appointment. I texted this morning at 7am to confirm, she confirmed. She then texted at 10:03, saying, "Lookin like our start time is gonna be 1130 .. please arrived then .. thanks"
I responded "Thank you for the heads up, I'm unable to adjust my time today, I would like to cancel the appointments for today, thank you"
She informs me that i would be charged a late cancellation fee. I respond, "You're going to be 30 minutes late for my scheduled appointment, I can't accommodate that, so I am canceling. I should not be charged because my schedule can't adapt to you changing my appointment, neither should I be charged because your 30 minutes late." She continues to call me "Hun" after I've asked her to call me by my first name, disrespectful, especially when we're having a difference of opinion. At the end of out text conversation, which she should have called to discuss if my appointment time was changing or gave a better explanation of why it was changing, she responded, " I think it's best to discontinue this relationship" i say, "Great" because we're on two different pages. She still charges me $90 even before my original appointment was supposed to start. Is the business this desperate for money, where we both agree we should discontinue the relationship, no services were rendered, and you still charge me?
This is NOT how to run a business. There is a similar review on Yelp regarding her changing times with no explanation under Optimal beauty, Kiki hasn't claimed that business though.
I just want good service AND customer service from my fellow African American people, that's all read more