This is by far the worst optical outlets I've ever encountered. My mother attempted to call to ask if my appointment was still available since I never got the call. They hung up on her. I called and the lady that answered literally sounded like she had just woken up or she was high or something. Told me my appointment got canceled. I asked if it said why or how, she remained silent for five seconds and responded "no, ma'am." dragging the words out like she cannot speak. I said okay well then can we reschedule? She stays silent longer before she says quietly, "yeah." I said you know what, this is weird. I'm just going to hang up. She hung up before my screen brightened read more

I was kinda upset when I got the call last week that my appointment would be rescheduled for Monday but nevertheless, my experience at Optical Outlets yesterday went very well. I was pleasantly surprised to find out my insurance covered the exam and one free pair. I was able to choose from any frame marked with blue tape on this wall, which gave me plenty of different options to choose from. Although I forgot his name, the doctor was very friendly and soft spoken. On a arrival the office was loud and customers were everywhere but the staff did a great job with assisting everyone and calmly things down. read more

Optical Outlets - Eyewear & Opticians Near Me - Tampa, Florida

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I thought I'd save some money because an eye exam was about $15 cheaper than other places. Probably the worst choice I could've made. From the minute I "checked" in, the woman at the front was so rude and dismissive. She acted like I was bothering her for being there and interrupting her phone time. Then I sat in the chairs by the offices for 30 minutes. My appointment was at 11:45am. At 12:10pm I went up to another worker at a desk (I didn't want to get brushed off by the rude lady at the front again). I told her when my appointment was and she was surprised I hadn't seen the doctor yet. Then the woman up front came back and spoke with the woman I was speaking with and they had a brief conversation in Spanish. Then the woman from the front told me she was going to be doing my pre-test and guided me into a room, did the test, and sent me back to the chairs. I would've left a while ago but I've been needing an eye exam for a long time and I've already invested 30 minutes of my life. Finally the doctor called me in at 12:25pm. The exam was 5 minutes then he sent me back out to the dreaded chairs and told me one of the girls would take care of the rest - my worst nightmare. Finally, at 12:45pm - so 1 hour since my appointment for a 5 minute exam - they called me over. They asked if I was going to purchase glasses, which I was planning on before this horrific experience. I told them that I would not be purchasing anything here. I never want to have to step foot in this place again. Not to be clichè but I guess it's true what they say - you get what you pay for. I'd pay double for an exam to never have to experience that again. Save yourself, go elsewhere. Literally anywhere else. read more

everything could improve. They say next day glasses. That's only if you pay them like another hundred dollars. They completely ripped me off did not give me the glasses. I was promised on the advertisement. I did not get a second pair of glasses free I did not get no line bifocals. complete lies than the glasses that I paid 400 flipping dollars for they completely screwed up so they had to be sent back. It's been almost a month now I've been waiting for my glasses. Yesterday while I was in chemo, I get a phone call telling me my glasses are ready so today in 100° weather I went on the bus to go get my glasses. I got a phone call yesterday. Remember when I got there they said they're not ready and they don't know when they'll be ready. I then suggested to them. Maybe they should next day mail them to me since I've had been there three times already they flat out refused but did give me the option to pay for it. This is the biggest scam I've ever seen in my life don't fall for it. read more

Had a appointment today 12noon Went signed in never called asked M.A why haven't I been called to my surprise another M.A Came and asked that I pick out my glasses Which I informed her I never seen Doctor.. Doctor came out and stated he never seen me and pointed out another client he saw under my name and prescribed her glasses under my name Because we have the same first name no one thought to use last name I then called My Insurance company to make sure I am not billed read more

I am so fed up with optical outlets. Mediocre tests ,minimal tests ,horrible eyeglass selection. They just herd you in take your money and you get your glasses whenever they decide to send them to you. I've been waiting almost 3 weeks for my glasses that are bought and paid for and all I get is were sorry. Bullshit someone needs to be held accountable. I will never recommend you to anyone and I will tell all of my friends and family to never go getglasses from you. One pissed of customer read more

The staff was rude to me as soon as I walked in since I was not wearing a mask, even though they are only mandated for buildings owned by the county. Refusing me service until I put it on, meanwhile there's kids around ages 8-10 walking around maskless and coughing. Waited for an hour after doing my paperwork and ended up canceling before I even spoke to the doctor because of how bad the service was. read more

It was the worst experience of my life they treat my husband very rude when he tried to pick up my contacts Lens and when I called them back they hang up the phone while I'm talking. And they also have a very bad coustmer service They deserve less than one star because it is the worst place ever read more

Maricela was very helpful an helped me find the right pair of glasses and she was very sweet and understanding.

I was here on day last week. They made me wait 2 hours. I had a fit and they rescheduled me for first appointment today. The guy takes me in to take two preliminary tests. I tell them they did them last week. He says they are mandatory. He can't seem to do it. Now they are not necessary, really? Doc is from another office, doesn't know how to work the exam machine. I am not feeling real good about this experience! read more

I went to this place for the first time and they are really good specially Nathalie was amazing helped me get a durable frame and was really kind, would definitely come back again read more

I highly recommend this location. Always friendly, competent staff and doctor. A large selection of eyewear in all price ranges. I plan to follow this location in the future for my vision care needs. oops, I made a mistake. I was meaning to mention the corporate headquarters clinic and optical location on Johns Road. read more

I get share cost so I should have been shown a better frame no one helped me pick out a strong, durable frame. My frame just fell apart, I had just took them back to get the nose guard fixed. I thought that the staff were supposed to help u choose a good frame.no assistantance at all read more

Scam. They get people to come in with $29 eye exam ($69 if don't buy 2 pairs glasses) People think oh they advertise 2 pairs for $69, I can afford that. I searched the store. A grand total of 2 frames were $99 and qualified for the promotion. 95% of frames were $169 or above (add frame difference to promo). Also to get scratch coating was an additional $75. Basically you end up having to buy subpar glasses for roughly $150 or more per pair and if you want better lenses around $300 or more per pair. What a joke. On top of that when I was browsing, the assistant was literally one foot away. If it hadn't been a woman I would have left immediately. I bought my glasses online - trivex progressive, prescription sun, and reading glasses - 3 pairs with polycarbonate lenses or better for just over $100 Want to buy local go to LensCrafters or Visionworks . You pay more but service is a lot better and the assistants treat you like a human being rather than a potential thief (What sort of weirdo would steal empty eyeglass frames anyway. Even though they mark them 100 or more, they are only 2 to 50 wholesale) or a complete idiot read more

Me and my husband went in for eye exam and glasses we waited over hour to see doctor and he seen me for less than 5 mins and wanted me to get all the extra cost and with my insurance I am able to spend 250 dollars on frames and when I picked a pair for 179$ and the tech said I have to pick cheaper ones because of all the extra the so called doctor checked and made me pick a 65$ pair and I had to even pay extra total rip off but I spoke with them and they are making it right so I believe if you talk to the right people and voice your opinion they will help you so give them a chance and if they make it right I will let people know but if they don't make it right I will let people and local know read more

I'm 42 years old, and I've always had pretty severe nearsightedness with an astigmatism. Why that is relevant will become clear later. I received a coupon from Optical Outlets for $99 for an eye exam and two pairs of glasses, specifically including bifocals and progressive lenses, in the mail, and it had been quite a while since my prescription was updated, so I called them to make an appointment. I waited for a while, the doctor called me back, had me read letters off a chart, told me I needed to start using bifocals, and gave me a prescription--all straightforward and unsurprising so far. Then, one of the front desk workers told me that my prescription was very high (which, again, I knew) and that I really needed lens thinning technology which wasn't covered by the coupon, especially for bifocals. She tried to upsell me hard, but when I didn't budge on wanting/needing to use the coupon, she grudgingly conceded that I was covered, but warned me the lenses would be really thick. Six days later, someone from Optical Outlets called me to let me know my glasses were ready. I went in to pick them up, and tried them on, and...on the top, they were good glasses, with a good update of my prescription. On the bottom, they were badly blurry, for distance and for reading. I tried reading with the lower part, and discovered that the lower part of the glasses was indeed better for reading--if I held what I was reading so close to my face that I could have read it without glasses. I protested. I do not know if the first front desk worker who I spoke to about it was actually as obtuse as she seemed or had instructions to get rid of anyone asking them to change anything, but she would not believe that the glasses weren't good for me. She told me that I should expect a new prescription to be blurry until I adjusted to it, and then started explaining the concept behind bifocals to me, as if "the lower half of these is bad, including for reading" was a logical impossibility. I went around with her for a few minutes, and then another frost desk worker jumped in. The new worker told me that I could see the doctor again, and if he would change my prescription, they'd make the glasses again. She made an appointment for me to see the doctor at 10 AM the next day. The next day, I arrived early, around 9:40 AM. I waited until 10:31 and was finally called in to see the doctor. I told him about the problem with the glasses and added that, based on this, I didn't think I needed bifocals after all. He seemed to understand quickly and said that in that case, he'd tell them to remake the glasses as not-bifocals, but I should understand that I'd probably need bifocals within the next few months or years. I said of course I understood. Later, I wondered if he had originally prescribed me bifocals because his examination of my eyes had told him I needed them now, or because he had looked at my birthdate and assumed I must need bifocals. He directed me to go back out and wait to be called. I waited. For forty minutes. Then I spoke to one of the front desk workers, who seemed confused that I was still there, but after a second she said "oh, right" and said that another frost desk worker, who was working with someone else at the moment, would call me in a minute. So I sat back down and waited, and the other worker did indeed call me in a minute. The first words out of her mouth when I went over were, "I don't understand." She protested that someone would charge $25 to remake the glasses and told me that I needed the reading part of the glasses. I tried to explain to her that the top part of the glasses was good for me but the bottom part was not, including for reading. She took nothing in and told me, "But you still need bifocals!" Normally I try very hard to avoid acting frustrated with retail employees, but under the circumstances, I don't regret telling her, "This isn't complicated! I just don't need bifocals!" Finally, she, grudgingly, agreed that they would remake the glasses, but said that they wouldn't remake them again if I was still not happy with them. I obviously wasn't going to agree to take whatever they gave me, so I didn't respond to that. Nine days later, I got an email telling me that my glasses were ready. I went in to get them. A different front desk worker than I'd dealt with before went and got my glasses right away, let me try them on, showed me how they looked in a mirror, and told me that I could bring them back in for free adjustments if I needed to. I signed a paper indicating that I had received them and went home. That was earlier today; so far the new glasses seem good, so you can get what you pay for here, if you're prepared to be stubborn enough. read more

Came in this place to pick my daughter's glasses up it's about 6/7 workers and no one greets me and I stand there waiting for someone to ask can they help me..But instead everyone is talking joking around...So i ask out loud can someone help me please And finally got service...This place is always packed and has one Doctor She rushes and doesn't take her time to talk to the parents after she is done with the kids...I'll never come back here read more

I had such a great experience with this location! Everyone was so friendly and helpful! They had a nice selection of glasses, it was very clean, and to top it all off my glasses were ready for pick up in 2 days!! I am very pleased. read more

honestly the best service i have had is with nathali been coming here for a long time and no body has Ever been like her so happy

Worst eye care ever. After 6 visits, 2 different eye exams, and 3 pairs of progressive glasses they could not get it right. Problem was seeing double when looking through reading portion of glasses on every one of the 3 pairs. Staff is not very professional, chatting with each other in spanish instead of focusing on the customer. STAY AWAY FROM THIS OPTICAL OUTLET STORE. They don't know what they're doing (IMHO). Our eyes are too important to trust to such unprofessionals. Run away. Run away fast. I went directly to VisionWorks. They did a professional exam and produced quality eyeglasses that I picked up today and they are perfect. read more

My wife & I went here to check on glasses, twice, both times it was VERY busy. We were comfortable waiting to take our turn. Dailin called us over to be waited upon, she was very professional & polite. Answered all of our questions & made us feel at ease. We got a nice price on my wife's glasses. The Whole Staff was very nice ! Although it was a little crazy with parents letting their kids run around yelling & not controlling them. I see what others have written but our experience, with the staff & price, was wonderful. Thanks again to y'all. read more

Poor, poor customer service, and the lack of professionalism is unbelievable. Called to scram appointment was told there was availability, placed on hold for over 5 minutes. When I called back another unprofessional person answered the phone and was equally rude and told me there is no availability for that day. When I asked to speak to her manager she told me no one was there and only people like her was there. Well if this is how this business is run I will take my business elsewhere. Horrible.. read more

Dreadful service, seedy location on a Fowler Ave strip mall, and an uncaring staff. You are required to make an appointment, which they will cheerfully ignore. We waited two hours for an eye exam. Yes, I know, most eye surgeries are much shorter than their wait time. While we waited for our daughter's exam, we had time to explore the immediate strip mall neighbors. There is a tattoo parlor if you are so inclined. I could have gotten an Tibetan sand mandala tattooed on my back during this interminable wait. If you have gold to sell, and look reputable enough to get buzzed in, you can enter the nearby gold buying emporium. The proprietor keeps a shotgun on a chest-high wire metal stand pointing in the direction of his customers, so I suspect negotiations are brief. But anyway, back to the optical shop. It is furnished in a spartan, early hetro, particle-board-with-wood-veneer theme and does not appear obviously unhygienic. So much for the good points. The staff are unapologetically indifferent to squandering seemingly endless eons of your time. When I came to pick up the eyeglasses, I called ahead to let them know I would arrive just before closing. My call went to voicemail. Upon arrival, I knocked on the glass door where two of the staff were sitting at their stations and one was sweeping. I pointed to my watch and the hours posted on their door, it was two minutes before closing. The worker sweeping ignored me. One worker signaled me "no", waving me off as if I were an F-14 Tomcat on fire, attempting to crash land on a bomb and fuel strewn carrier deck. The other worker raised her hands, palms up, neck high, as if to signal they were helpless to assist us - as if the twin gods of indifference and incompetence had veritably strapped them to their chairs. I called to complain on voicemail and asked for someone to call me back. No one did. The next day, I called ten minutes before arrival and asked to have the glasses ready to pick up in ten minutes. Upon arrival, the glasses were, of course, not ready, and none of the three workers would admit to having taken the call. If price trumps all else, this might have been an almost adequate exchange, considering we did, ultimately, receive some product and service. If however, you expect a level of service higher than that tendered to cattle being marched down a slaughterhouse chute to receive a retractable bolt to the forehead, then I'd suggest looking elsewhere. read more

I love this store. Dailin and Paola helped me during my visit and they were very friendly and helped me pick great-looking glasses.

Patricia is who you want to see, Would give 5 stars if she were the manager, she would make sure everyone got great service. Ruby is the district manager and is great at her job despite being spread way too thin. George did my exam, he is spot on read more

This place is terrible, I waited for hours!!! I have never had such bad customer service in my life. There were so many problems and delays during both visits. I was not the only one, everyone was complaining to the staff that act like you don't exist. Stay away from this place, don't make the same mistake I made! read more

Scammers Worst place ever the doctors a quack kept dropping equipment on my head and when I complained about not being able to read or see with the contacts he gave me he said that was natural. I literally see better with out them. I was quoted $15 copay over the phone and was charged a $75 copay when I got there buyer beware. read more

How is this place even in business... Staff here is so rude and unprofessional when you call to make an appointment the customer service phone line are very nice so you assume this place will be also, but they are terrible. I waited two hours for my sons appointment and was suppose to get a call to pick up glass when they are ship to store. Well I called since it was almost two weeks and of course no call from them (again the customer service line inform me glasses have been in the store for over a week). When I picked up I saw her open that black cabinet and yes my son much needed glass were buried at the bottom. BUT NO ONE TOOK THE TIME TO CALL.. They accept my insurance but they should not be in-service they look at you with no sense of respect the staff there is so miserable with life it's not even funny. read more