Everything was great! The service and the staff were wonderful. Appreciated the assistance in…read morepicking out frames for both my husband and I!

Horrible experience with the most arrogant and rude Doctors and staff. The so called "Doctors"…read morecouldn't figure out that I have astigmatism for months, and couldn't find the correct prescription for me. It took more than 6 moths until I decided to leave this place. Don't waste your time and money to be treated like garbage here. Dr. Patel is so rude and talks to you like you're stupid. This is not acceptable.

Staff is always ready to assist with any needs. Always friendly and courteous. From the…read morereceptionists to the eye wear fitters, I have always received excellent help. My five years with them has been Great! Also, the eyewear selection is awesome.

Not a single ADA friendly door. I spent the whole time raiding for the patient I drove opening…read moredoors for patients because they don't care enough for their patients to install a push button opener. That alone speaks volumes about this company.

The lady at the front desk was an immediate turn off and I never went back! Very rude. Doc was…read morekind, but you have to get past the front to feel you're treated kindly.

Dr. Henne has given me the best eye care over the years. Recently, he saw something change on my…read moreretinal scan and obtained an emergency appointment with a retinal specialist. Fortunately, the specialist felt the change was unremarkable, but I appreciate Dr. Henne's proactive care. He doesn't "let things go" like some other eye doctors. Lisa, the optical manager, has given me and my friends excellent care. I went in yesterday to use my vision insurance before the end of this year. She explained my benefits and brought me about 2 dozen pairs of frames to try on. The pair I found exceeded my expectations since it came with polarized sunglasses and a double case to hold both. She is always patient, knowledgeable and willing to teach me how to get the best value from my insurance. I highly recommend them both

Dr Braunstein is an excellent ophthalmologist. However, the wait time of 45 minutes without an…read moreapology or explanation and the rudeness of the receptionist (Lake Wales-she is new) is making me think twice before coming back. You can hear other patients talking about their problems right behind the glass door - HIPPA anyone?- I am just about to walk out and get a new doctor; I drive 40 minutes to get here because I like the physician but is it really worth it?

From the owner: Dr. Roy Z. Braunstein has been a staple in the Lake Wales community since 1983, treating complex…read moreocular conditions with a diverse selection of services and procedures. Dr. Braunstein has joined the Florida Eye Specialists and Cataract Institute team, providing quality eye care to all of Central Florida; including Lake Wales, Winter Haven, Bartow, Frostproof, Avon Park, Haines City and other neighboring communities. Dr. Braunstein and his team are dedicated to their patients, treating the vision needs in a compassionate, family-oriented environment. His services include eye examinations, Cataract Surgery, Diabetic Retinopathy, Macular Degeneration, Glaucoma, Eyelid Surgery and more. Our Lake Wales Eye Clinic is stocked with all the state-of-the-art testing needed to ensure that you are accurate diagnosed and treated.

I have been seeing Dr Loewy for a few years. He monitors my eyes because of a perscription I take…read moreand my glaucoma and cataracts. He is kind and patient and I recommend him. The office is very busy so I like to get early appointments when I can.

Outstanding service and knowledge for cataract surgery. Dr. Loewy and his team is a full thumbs up!read more

The most important and astounding thing I can say about Dr Fischer is that I trust him completely…read more It's astounding because growing up in the army I developed a deeply ingrained distrust of everything about the medical profession. In army hospitals, malpractice often took the lives of service members but it wasn't limited to them. Sometimes it was a child of a service member like myself who died. When I chose Dr Fischer I didn't have any doubts about his skills, but it was what I saw of the man during my first appointment that let me know I was truly safe. Dr Fischer has a genuinely good and caring heart. I think it's what drives him to stay at the top of his profession so he can give each patient the best care available. But what nearly brought me to tears was when he whipped out his phone at the end of my first exam so he could find the pharmacy with the best prices for my medication since I'm uninsured. I haven't even had my surgery yet but feel that I owe him so much.

Priscilla was what customer service supposed to be about. She made my wife and I feel important…read moreand at home. You can tell she loves what she's doing! She deserves a raise and overall, she is the perfect person to be the first one anyone meets at the eye doctors office! Great representation!

Terrible customer service, they charged me $900 between my husband and I for 1 pair of glasses…read moreeach. This was in April and we still have not received our glasses.

In the beginning of October, I visited MyEyeDr. in Winterhaven, Florida, to schedule an appointment…read morefor my husband. I presented the office with his insurance card and all the necessary information. Today was his scheduled appointment date, November 7th, so he left work early to be seen. Upon arrival, he was presented with the same paperwork I had filled out earlier. He was also asked to show his insurance card, which I had given them during the appointment setup process. This was unusual, so I brought it to their attention that I had already completed all the necessary tasks. They explained that it was standard protocol to complete these tasks on the day and time of the appointment. After reviewing the paperwork again, they called him to the desk and informed him that he needed to contact his insurance company to verify his eye coverage. In reality, these tasks should have been completed before his appointment. I informed them that they should have completed these assignments before his appointment and that he should have received a phone call if they were unable to do so. They responded that this was their standard procedure and that these tasks should be completed on the day and time of all appointments. We eventually called his insurance company to check if the paperwork had been accepted, and it had been. However, it had to be in paper form, not electronic. Unfortunately, this meant that he was unable to be seen. This would have been acceptable if they had not set up his appointment, received his insurance card during the month prior, and not called him in advance to inform him of this information in October. Smh save yourself time, and frustration and go elsewhere.

TERRIBLE EXPERIENCE the worst place I ever been to, I had a…read morevery bad experience ay this place. The staff were extremely unhelpful and seemed annoyed when I asked simple questions. The information they gave me was completely wrong and they didnt seen to care at all about helping customers . Its clear they have no idea what good services means. I would never recommend this place to anyone - total waste of time.