Priscilla was what customer service supposed to be about. She made my wife and I feel important…read moreand at home. You can tell she loves what she's doing! She deserves a raise and overall, she is the perfect person to be the first one anyone meets at the eye doctors office! Great representation!

Terrible customer service, they charged me $900 between my husband and I for 1 pair of glasses…read moreeach. This was in April and we still have not received our glasses.

I have called twice trying to make an appt after they notified me I was due for a check up. the…read morefirst attempt I was caller number 11 and hung up after waiting a few minutes with no progression . Today I'm waiting 40 minutes and about to hang up as I have been #2 now for the past 15 minutes. I am satisfield with Dr Breunig care but unwilling to deal with his office staff. Moving onto another Dr as there is no good reason to stay here.

Dr. Fisher is the third was amazing. I was scared to have cataract surgery was in and out. His…read moreoffice is fantastic. Everyone took good care of me and I can see you again. It's amazing. It was the best experience I ever had with my eyes thank you very much.

Very pleasant caring physician, great office staff 100 percent satisfied with vision after cataract…read moresurgery

I had cancer when I was young and ended up with cataracts in both eyes. Dr. Schemmer did the…read moresurgery on both and I can only say that my vision is once again what it was when I was 20! He made sure I understood the whole procedure and knew what to expect. I was extremely nervous about having someone touch my eyes, but with the mild sedation they put you under, the surgery seemed like it only lasted a few seconds. I was really impressed and would recommend him to anyone. I believe he's one of the best in the state!

Special thanks to Dr, Daniel Welch and his amazing assistant Carolyn Bassett. She walked me through…read morethe entire process and provided me with all the details and different options they provide. She is truly a gem to the company. Also want to thank all the others that walked me through the process during my visit.

Their business model is very poor. After waiting patiently to prepare for cataract surgery and…read morefeeling my vision rapidly deteriorating, I called to move the appointment closer. Once that was accomplished, the voice on the phone, with a snippy undertone, asked, "didn't they call you? We don't take (your insurance) anymore". I replied, "well that's that" and hung up. Aetna was very helpful in finding another provider, but Eye Specialists will always be a sore point with me.

I had eye surgery performed by Dr. Welch and a follow up corrective procedure about a month later…read morefor my left eye and paid completely out of pocket for everything. I won't go into medically specific details about my health, but after a common eye procedure, corrective procedure, and follow ups I won't be going back. Vision is too important for me and I've had to result in looking elsewhere for help. I continue to see my main optometrist who is also a part of the main organization and is wonderfully fantastic, I only wish her colleagues shared her same level of compassion for patients; it could have saved us a few thousand dollars.

Booking an appointment was easy and within a reasonable time frame. The reception area was clean…read moreand comfortable. We were greeted promptly by Molly (who later helped me with an eye appt for my 2 yr old grandson). The staff was friendly, and checked me in right away. *I do have to say I waited 1/2 hr after my appt. time (but they were apologetic and got me in quickly after I told them). The assistant who did the pre-exam was very good, and I felt well taken care of. Dr. Anais Patail came in and was friendly and professional. She was very thorough in her exam, and I felt like I mattered to her. She explained everything as she was doing it, and took her time. Was thoughtful in her explanation about my eyes and gave me instructions on how we would follow thru with the care. She walked me out to the front desk to be 'discharged' .... and once again Molly Henry was a pleasure to deal with. I will be going back to this practice, as will my children and grandchildren. Thank you

We have been going to this clinic for many years and their level of service has greatly diminished…read more My husband's appointment was in January and they ordered a trial pair of contacts that he had to return to pick up. After trying them out for a while, he found that they weren't staying in focus so he called and asked for a different trial pair. He was told that someone would call him back....and no call ever came through. He called several times over the course of 5 weeks and each time he is told that someone would call him back. Since no call ever came, he decided to drive to the clinic today to inquire in person. Magically, they had his new trial pair of contacts and he asked how long they had been there since he was never informed. He was told that they had been there since January 29th and that supposedly someone called him but there was no answer. So, first thought was that there is voicemail and no voicemail was left. He checked his call log of incoming calls and there wasn't an incoming call from the clinic. The second thought is that why wouldn't they attempt to call again and why wouldn't they reach out via email? Because of this experience, we will consider changing Eye Doctors. This is a branch of a corporate chain of clinics. It is surprising that they have allowed their service to diminish as we have experienced. It shouldn't be such a hassle to get the proper prescription contact lenses.

I'm from Marblehead MA but my best friend lives in WH so I visit twicew a year. Since he went to…read moreAdvanced Eyecare Associates and had a good experience, I decided to as well. Jon Silbiger and team did a fabulous job correcting my cataract. I was comfortable, confident and well informed during the entire process. I'll be back and have them correct the other eye next year.

I have been seeing Dr Loewy for a few years. He monitors my eyes because of a perscription I take…read moreand my glaucoma and cataracts. He is kind and patient and I recommend him. The office is very busy so I like to get early appointments when I can.

Outstanding service and knowledge for cataract surgery. Dr. Loewy and his team is a full thumbs up!read more

Today is a day in which we give THANKS....& I can't thank TLC Family Practice enough for Amanda…read moreWaters, MSN,APRN-C! My first time having a Dr/Nurse interactions other than the ER. With my experience, Drs are very condescending, impatient & don't listen. Not here! With each visit, Amanda displayed such compassion, care, concern, empathy, patience, attentiveness & understanding. She took such care & concern & asked questions! Amanda actually showed that she cared, unlike other drs that i had experienced, & took the time to understand & diagnose the ailment. Each medical issue I had, she addressed & resolved with the correct treatment! There's no room for doubt or questions because Amanda is so thorough. She gives a whole new meaning to dotting ur I's & crossing ur 'T's! She was 'Johnny on the spot' after learning of my chest pains I previously experienced & did due diligence in addressing it.Without reservation or hesitation & with due diligence leaving no stone unturned, with compassion, care & concern, each medial issue was addressed. Now, I can off my medical concerns because of Amanda Waters off each of hers! Happy Thanksgiving Amanda Waters! Oh yes, I also give thanks to Chomyon, who fought tooth & nail with my insurance company! Chomyon never gave up & never gave in! Initially my insurance company refused to pay for a monthly mediation that I needed to take costing $450 month (with discount). Now, Chomoyn's due diligence & persistence, I am only paying $25! & Lastly, I give thanks for the entire TLC Team! With each visit, there was a smile, concern, compassion & attentiveness & a spirit of: "How May I Help You"! From friendly reminders to making appointments to receiving payments always with a smile & a patient & caring . Now...I almost look forward to getting sick! (Not;) They say, "Love Is A Healing Agent"...TLC Family Practice definitely lives up to its name! Thank you TLC Family Practice for showing me TLC! Happy Thanksgiving! Sincerely, Jacqueline A Happy patient on the road to good health,..

Excellent physician. She and her staff work hard to take care of your health care. She is the…read morefirst doctor I have been to that really takes the time to understand your concerns as a patient.