In the beginning of October, I visited MyEyeDr. in Winterhaven, Florida, to schedule an appointment for my husband. I presented the office with his insurance card and all the necessary information. Today was his scheduled appointment date, November 7th, so he left work early to be seen. Upon arrival, he was presented with the same paperwork I had filled out earlier. He was also asked to show his insurance card, which I had given them during the appointment setup process. This was unusual, so I brought it to their attention that I had already completed all the necessary tasks. They explained that it was standard protocol to complete these tasks on the day and time of the appointment. After reviewing the paperwork again, they called him to the desk and informed him that he needed to contact his insurance company to verify his eye coverage. In reality, these tasks should have been completed before his appointment. I informed them that they should have completed these assignments before his appointment and that he should have received a phone call if they were unable to do so. They responded that this was their standard procedure and that these tasks should be completed on the day and time of all appointments. We eventually called his insurance company to check if the paperwork had been accepted, and it had been. However, it had to be in paper form, not electronic. Unfortunately, this meant that he was unable to be seen. This would have been acceptable if they had not set up his appointment, received his insurance card during the month prior, and not called him in advance to inform him of this information in October. Smh save yourself time, and frustration and go elsewhere. read more

My appointment didn't go great at first. The first tech that assigned to me was rude and acted like I couldn't afford an exam. When I asked to speak with their manager, Natasha, she wasn't much better. When I requested a new tech, her response was well maybe you need to come back another day. When I tried to explain the tech and I aren't messing this is your response. I find her to be rude and unprofessional. If this is who they have managing people, they probably need to rethink who they have there. My second tech was great and my doctor was OK but overall, I probably will never go back there. read more

excellent place for your glasses have used this business several times since moving to the area always have a pleasant Dr. Chambers who I saw my eyes the other day he was so thorough and explained everything to me. I've never had anyone be as helpful as he was. also, Sandie who helped me to pick out my frames I greatest. She was so sweet so helpful help me find something in my budget and exactly what I wanted. And John the manager I met him the other day. He was just the nicest fellow so helpful again helped me find a really good deal on glasses and set up the appointment so that I get in there before the end of the year and my insurance changed. This is just a great place. read more

TERRIBLE EXPERIENCE the worst place I ever been to, I had a very bad experience ay this place. The staff were extremely unhelpful and seemed annoyed when I asked simple questions. The information they gave me was completely wrong and they didnt seen to care at all about helping customers . Its clear they have no idea what good services means. I would never recommend this place to anyone - total waste of time. read more

I will never go here again. Have been back three times for the same glasses. 1st 2 time, they did not get the progressive lens right. So, I asked them to just make them readers. I stated that I have 2.0 and they said that is not what the Dr ordered. He ordered 2.75 in one eye and 3.0 in the other. Now that I have them , they are too strong. They sat crooked on my face. They never even adjusted them. I had to adjust them myself. I would give them a if it was an option. read more

This place has become a joke. You walk in and they hand you clip boards telling you sign the highlighted areas then at the end they have added fees for pictures of the back of the eyes which they never said anything about. Then they can't handle the insurance by contacting them because their computers are wrong so now we had to pay for my husband's glasses and have to submit it ourselves to his insurance. And the receptionist and the person doing the glasses needs attitude adjustments! read more

These offices would rather a patient walk around blind than to provide the Rx just to have you come in for an appointment. They rather have bodies in their seats than to provide a couple for your vision read more

This is unbelievable. My mom has been a patient at my eye Dr in Winter Haven for quite some time. I made her an appointment for her annual checkup. My mom is 80 years old. She has Medicaid and Medicare so she doesn't have a copay. The lady at the front desk says her copay is $45. I said she doesn't have a copay and she said that today she was seeing a doctor virtually. What? You mean there will only be a doctor on a TV screen and she said yes. We walked out. You can't give a person especially an older person and exam virtual AND you have to pay for it! Also this wasn't told to us before the appointment. The waiting room was completely empty and now I know why. Please don't go here. read more

Tried calling with a question they never answered the phone they went to go online. I don't wanna go online. I have a phone. I want to talk to someone. No one there to talk to. Can't answer my questions go somewhere else. read more

I'd like to show anyone who's interested my glasses I purchased 2 years ago but that I stopped wearing because I can't see out of them due to the scratches! see photo#2)I'm 62 years old and I have glasses from 1974 that I wore for 4 YEARS, EVERY DAY, and they are clearer and less scratched than the glasses I purchased at MyEyeDr! They weren't cheap ones either! I have great vision insurance but the last ones I ordered were $863 and I still was responsible for $345!!! See actual bill in the picture. IM SORRY BUT THIS IS OUTRAGEOUS! My husband and I just ordered 2 pairs of RX glasses with progressive bifocals and with color changing uv coatings AND 1 pair of SUNGLASSES for $481bat Walmart. We received excellent customer service from Daniel and can't be happier with our new glasses! They come with a complete 1 year guarantee on the lenses and 2 on the frames. read more

MyEyeDr - Actual bill - Optometrists Near Me - Winter Haven, Florida

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My husband ordered glasses after his cataract surgery. When the glasses came in he tried them on and couldn't see out of them. They told him to try them anyway to see if his eyes would adjust. He brought them back after 2 weeks and advised them that the glasses gave him a headache & made him dizzy. He asked for a refund. They told him that they could only give him a credit. So then they offered to redo the glasses. Waited another 10 days..and he again could not see out of them. In the meantime I had called out insurance company and advised them of what was going on and they informed me that we were entitled to a refund & they would reverse the claim. We insisted on the refund & did not leave without a printout of the credit to our credit card, it did go thru after a couple of days. So he was able to go to his original eye care place to order a pair of glasses that he can actually see out of.... We will never go back to this place. read more

I took my granddaughter to an eye appointment today. Roadwork and a police officer slowed the already bad traffic to a standstill resulting in our getting to the appointment at 2:57 instead of 2:50. There was one person waiting to check in. When the girl got to us, it was 3:00 and she took a few minutes to look it up. She left the desk and returned to tell us at 3:03 that we'd need to reschedule. i asked why and she said "because you have only a 10 minute grace period". I told her we were within the grace period and she still said we had to reschedule. I left and will reschedule elsewhere. read more

I called to make an appointment and was texted a link to make the appointment. I scheduled the appointment, confirmed my appointment and got text confirmation that I had confirmed my appointment. The day of my appointment I drove in from out of town only to be told that my appointment had been canceled since the system overbooked. I did not get a text or call regarding this and the site was not able to fit me in at all despite having text confirmation of my appointment. They also charge you an extra fee to have a virtual exam. read more

It's been almost 3 months now since I have my first eye checked & ordered my new eye glasses . I originally intend to gave it in Lake Wales since it nearer but they don't open on Saturdays . So I have no choice & went to Winter Haven . First , I noticed that their counter staffs & receptionists are lije robots , they fo the registering but with heavy faces seemed they don't have a comfortable environment . The female doctor who checked on me was rushing by changing lenses so quick before I could respond . As a result , I couldn't use & take the eye glasses with me ( I paid almost $800) because it made me sick & nauseous. I see letters were doubled & it's wavering . The worst part was , that pick up day , the technician couldn't figure out & passed me to the manager of the day & & because of her frustration , she then insisted that I should take the glasses with me & deal with it . I refused & she then blamed me & said it so loud that I have cataract that caught the attention of a dozen of other patients waiting to try & pick up their glasses . I knew , she tried to get back to me because of my refusal . She was very unprofessional. This review is made for the first doctor . I will have another review to the second doctor who was so nice , efficient & knowledgeable . read more

I have had the WORST experience with this company!!! I made an over payment bc I was OVER CHARGED they sent me a reimbursement that I can not cash and are refusing to void and reissue the check! read more

You cannot talk to anyone at this location. Everything is done on the website. You cannot request an optometrist, they simply assign the first available. They are more interested in up selling eyewear then anything else. Run, don't walk to Eye Specialists of Mid-Florida on Avenue K. Caring, knowledgeable staff and a person returns your phone call. read more

The service here was terrible. After making an appointment and showing up for it they told me the doctor does not see children that. I then sat there for 1hr and did not receive any paperwork to check in. While watching patient after patient come in and get called in to see the doctor. All I was told is they only have 5 doctors. I wonder why they scheduled my 3 kids with the slowest one. I will not be coming back to ever. read more

This is a terrible company to deal with. Avoid it at all costs. The service is terrible. The young woman at the front desk is not helpful to say the least. It is obvious they do not care about the patient. The appointment I scheduled was to see a live person and when I got there I was given a computer appointment. My eyes,despite being diabetic, were not dilated for annual exam. They referred me for cataract follow up over two and a half weeks ago and when I called to follow up lady at front desk said it will likely be 6 WEEKS until I get the call for the appointment with the physician. The doctors associated with this company allow this? That is 6 weeks just for the call to schedule the appointment, not the appointment itself. Again, go to their competition they this place has gone down to AWFUL status. read more

Made appt for my son booked it 2 months out . Confirmed it with the scheduler that it was confirmed for the next day . but lady at the front office when we checked in said it was cancelled . , stating I was supposed to call to confirm by 4pm. ( I work nights at the hospital so ..... telling me to confirm during my sleep hours is difficult.....). I have been going here even since before they changed names and even though they are busy this has been my favorite place until now . Although I love the doctors , Sad to say Will take my business elsewhere... read more

went for my eye exam, Adriana at the front desk was anything but attentive, sat in the waiting room for about a hour then passed around from employee to waiting room to employee for more testing but no one could tell my why the extra pictures were needed, but I was charged extra for them at checkout. Next issue was the eye exam was not complete by the doctor but a 3 party then passed to the doctor WHO WASNT ON PROPERTY to review And of course at check out I noticed the prescriptions for my glasses and contacts didn't match, my contact prescription was incorrect and because it was done my some random person it had to be corrected by the doctor who wasn't available to make the correction even though I had already paid 268.00 for just the exam! Which left me leaving without contacts. Final Issue was being double billed, so I had to return to the location only to be told by the RUDE manager all she could do was put in a ticket for a refund from corporate. she refused to give me there phone number or her bosses phone number. STAY AWAY THIS PLACE IS UNPROFESSIONAL AND DEFINITELY NOT GEARED TOWARDS CUSTOMER SATISFACTION read more

This was by far the worst experience I've had at an eye care facility. We came in about 20 minutes prior to our appointment. We expected to wait, no big deal. Then we noticed many others that arrived after us being called. We were patient. Our appointment time came and 25 minutes later we are still waiting to be seen although everyone before us and many after us had already been attended to. So, we asked the front desk for an eta and she stated we were next. 3 people were called!!!!!!! 3!!! I saw as they passed over our folders and took from the middle and elsewhere. We canceled our appointments and left! I WOULD NOT RECOMMEND this facility to Anyone! They are prejudice and unprofessional! They do not care about you or your time! read more

Staff is friendly. The Doctor was great. She answered all my questions and was very kind to my parent with Parkinson's. The staff helped him pick out glasses in budget. We are very happy and will return to this office. read more

Awesome COVID precautions! Appointment needed. Door locked. Sprayed with hand sanitizer. Masks all around. Very happy. oh and they did a great job adjusting my frames. read more

Tried to drop off my glasses off for changing lenses. They took them inside to the tech then brought them back out so I could wait for the same tech to get them from me. WTF? After 20 minutes to drop them off I gave up. Should have taken 2 minutes. Look up my name and leave the glasses. This place is a total joke of a business and I am going somewhere else from now on. read more

One star is still too much! Every time I've come to this location, I've been overlooked and ignored! Today, I had an appointment at this location at 11 am, I got there an hour early by mistake. I waited until my appointment time to be called back. At 11 am, there were people repetitively coming in after me, were seen almost instantly! I waited about 20 extra minutes past my appointment time, and people were STILL being seen even though I had a scheduled appointment. I went up to the counter and asked the receptionists "Why are people being seen almost instantly, but I have an appointment and I've been waiting 20 minutes past my time?" Her answer, "Well, your doctor only has 2 rooms." I responded with, "That wasn't my question, why are they being seen before me when I have an appointment?" I did not get a response and the receptionist went back to doing what she was doing and ignored me. I waited another 15 minutes or so, and 4 more people who walked in got seen instantly! I walked out and will never return to this embarrassment of a store! Shameful, I guess appointments don't mean crap anymore! I'll take my business to Americas Best, they're inexpensive and better quality anyways! read more

The people in the office are very nice. I ordered my glasses the day before Thanksgiving and it is now Christmas Eve. It is way too long to have to wait for my glasses. I have great insurance and I paid a lot of money for the glasses. There should be better customer service and the customer should know what is going on. I work for a very large company in the Tampa Bay area and I am beginning to think that I made a mistake choosing this office. The first order for my glasses had to be sent back to the lab which I understand many have had this issue. I had to call them to find out what was going on and they did call me and leave a message. There still should be communication with the customer. If I treated my patients this way, I would probably get in a lot of trouble. read more

no wonder this place has 2 stars. made my appointment months ago. they call the day before my arrival. I called back 2 min later and they said see you tomorrow. I showed up and they said my appointment was canceled due to me not calling back. I have text from them accepting my call. they said sorry we've already given my appointment away. never again will I used this place. great first impression. NOT read more

I am in town on vacation. My glasses got knocked off my head on a Disney ride and with a lot of help from My Eye Dr I was able to get new glasses with a complex prescription the next day in about an hour. read more

This has to be by far the worst place of business in Winter Haven. Took our money and when deciding they were too expensive we still haven't gotten our money back. It's been 8 weeks today. I feel these guys are crooks! H. G To your reply, This service was actually for my wife. She went to the facility on 2 different occasions and was told you have No way to refund back to my card which is quite strange these days and would have to send a check. Well supposedly the check was in the mail but after 7 weeks the wife went back in and they said it must have been lost. They were issuing a new check and it still isn't here. What century are you in when you can take my money in seconds and you can't refund for going on 9 weeks now? read more

It's now October I've been trying to get a correct contact prescription sence july. This place is a joke, their Dr's. Do not listen to what you tell them. I've never had problems getting my contacs correct, yes after the trial pair they may needed tweaked one time but never 5 months.it took 2 months to get a trial pair. If your looking for a good dr. And place to get your eye. Care DO NOT GO TO MY EYE DR.​ read more

I have never been more disappointed in my life! I never leave negative reviews, but I would hate for anyone to have to go through what I've been through today! I made an appointment and took off work just for them to tell me that my appointment was canceled because I didn't answer the phone when they called to confirm. I am extremely busy and wouldn't have made the apt if I didn't need to go. However, they sent me a text message the day before my apt letting me know that they were "looking forward to seeing me" at my scheduled day and time. I don't know what kind of weird game they are playing but this is so very unprofessional, I am honestly embarrassed for anyone to know that I've ever had any contact with these people! This used to be a respected business when it was Eye Express but now, a ridiculous joke! Now that I've actually read some of the other reviews on this page I realize that this type of pathetic incompetence is happening left and right at MyEyeDr. I wish I had checked the reviews before I made my appointment. Another review stated that this "business" is being investigated for fraudulent activities. After what I experienced today, that would not surprise me at all! read more

I have called for the passed 3 days no one answers.. When going to website to make appointment it says to call them but what for if they don't answer the phone so fostering read more

I bought a pair of glasses in June of 2015 from Eye Express in Winter Haven. I gently used them, I would take them from the hard case I put them in, wear them for a bit while watching a movie, working on my computer, etc., and then return them to the hard case. One day in August I took out the glasses, unfolded them and noticed a thin crack or deep scratch on the lens (I have never dropped or bent them). I was frustrated but since I don't use them unless I need them, I decided not to take them back because I didn't want to go without glasses while waiting for the lens to be repaired. I have continued to use the pair with the crack in them until today, October 1, 2015 when I went to pick up my glasses from the case and the arm literally fell apart. It didn't come unscrewed it broke off causing me to drop the glasses on the floor and scratch the lenses in multiple places. I am now just outside their 90 day warranty and have a paper weight instead of a pair of glasses. read more

MyEyeDr - My glasses I purchased on July 19, 2015 and fell apart on October 1, 2015 - Optometrists Near Me - Winter Haven, Florida

I've been a patience since 1976, when it was on Ave. K, really like Dr. Phillips, Solomons and all the Dr's staff, would easily give the medical staff 5 stars, however, the staff that handles the glasses need to be better informed about insurance. don't know who the buyer is for the frames but the need to purchase more stylish frames in better price ranges I really don't care who makes them but to pay their prices and can find the same frames at other places for a better price. always get my eyes examined there go else where for my frames. Jo, Winter Haven read more

Doctors and staff are wonderful. The service on getting eyeglasses is horrible. I ordered a pair of prescription sun glasses on August 3rd and was told they would be in on August 13th. Here it is August 21st and still haven't received them. My wife and I have purchased several pairs of glasses from them in the past but this may be our last. If some places can get your glasses to you in one day why can't they get glasses to you in two weeks? read more

Great optometrist (Dr. Phillips) and his staff is real good too. The person that helped with eyeglasses was also good. He explained my options after I told him I was only interested in glasses my Vision Insurance would pay for. Only problem I had was a lack of contact after I ordered the glasses. They came in and were in the MyEyeDr facility but I was not contacted even though they have my phone number, text permission and an email address. I found out the glasses were there when I called to find out what the status was. read more

I have been going to this location since 1986 when it was Eye Express. Dr. Phillips is wonderful but I am changing due to the fact you can no one to answer the phone or return your call and this has been a ongoing problem not a one time incident. I can get someone to answer at their main hub and always very nice but when she leaves them my number I never get a call back. I have always scheduled my next 6 months appointments when I check out but they are not even doing that anymore. After almost 3 years struggling with this I am done. Thank you Dr. Phillips for years of your good service. read more

If I could I would give it no stars! I ordered glasses my my son and my self . They called and said mine were ready, went to pick them up waited probably 20 minutes only to be told they were my sons glasses and mine somehow got lost.......the same day I came to get my sons glasses and it took them a good 10 minutes to find them. They really aren't any cheaper then going else where so this will be the last time I come here after 5 yrs. (winter haven store) read more

Even if youpay for designer frames,and the cost is 900.00 dollars they try to give you a cheap case from them,I also had the horrible experience of hearing another person being told they needed to see a specialist for eye degeneration,she looked to be about late thirties.....no privacy...sad.You are a number here...nothing more. read more

EYE EXPRESS IN WINTER HAVEN IS A RIP OFF they sure know how to jack the price up when I went there to purchase a very medium price eye glasses (by the way the frames were $115 just about the cheapest ones they had so that wasn't what jacked the price up). The total was $439.00 THEY TOOK MY INSURANCE OF $200 and then wanted $237.00 more from me and at this price it DID NOT including the eye exam. I walked out and went else where. "Eye Specialists" is where I finally went and received glasses for HALF THE PRICE AS EYE EXPRESS wanted and I even got the NON GLARE which wasn't included at Eye Express BUYER BEWARE! ! ! ! read more