Over priced , given incorrect information..sold upgrade lens after I told them insurance would not cover..today rcvd bill from insurance company, upgrade not covered. I repeated myself multiple times to the lady this wasn't covered ,she assured us it was. I was right again, overpriced Drs are great otherwise..they upsell people ..in my opinion they took advantage of a 76 yr old lady ..after I told them it wasn't covered.. read more

We have been going to Optical Outlets of Homosassa for 2 years and have been very satisfied with the service . They may not be the least expensive but the service balances this out. Special props should be given to Glynis and Annette who have been particularly helpful each and every time we have visited. The added bonus is Glynis speaks Spanish. This makes the purchasing process much easier for my partner. read more

I had Glynis Rector help me with my glasses for my son. She was simply amazing. Thank you again for your guidance and amazing customer service. Will definitely be recommending my family and friends to go here and see Glynis. 10 out of 10 service!! read more

So wish I had read these reviews before visiting. The practiced business model for this location is a scam. Aggressive upselling, billing for upgrades not requested, invoice manipulation (different pricing for the same product code for like items), insurance fraud, and just piss poor customer service. Definitely our first and last visit $600 for a pair of drug store quality reading glasses. Order# 9520311 - 3/12/2026. read more

Best place to get your The doctor and manager are the best! Definitely your best buy insight

We purchased many pairs of glasses in the past. We just purchased two pairs for my son who was visiting. He is going away on vacation and paid to have them shipped to him. He received a message that they were ready to be picked up. He called them to let them know they were to be shipped. The said the representative did not do what they were to do. Do not know if he will get them before vacation. Poor service . read more

walked in three steps. the blonde nearest the door starts yelling thar she already has a customer and can somebody help it would not be fair for her to wait on two customers was the gest. So then I look at the glasses another person calls me to her desk. I sit down and the blonde starts talking loudly (yelling) about something. I said what was on my mind. she is loud and rude to be talking so loud no one can hear. I did get a quote for glasses but will not be back at this location due to the rudeness and lack of control of one blonde who can not begin to understand customer service and just kindness in general read more

Great place! The girls were extremely helpful in assisting my husband and I with finding glasses and the doctors are great! We got 2 frames at such a affordable price! Definitely recommend!!! read more

I downloaded this app for this reason only...this company does not like doing their job... they all don't know what they are doing and are rude and very inconsiderate. I have a very good insurance and they didn't want to get on their computer to order my refill....refill people, contacts. They told me that my insurance doesn't cover contacts. Mind you I have been ordering contacts. Don't go there your insurance will cover somewhere else. Good luck... read more

Had a 200 alowance on my vision insurance. Got my eye exam there then pick out frames ect..i picked a frame that was priced at 100.00..lens was 59..00..so 159.00. Eye exam was paid by insurance. Not sure how much never told me.. then they say they want another 150.00 above everthing else and has to be paid upfront..i dont think so..ypu shpuld pay AFTER you get the glasses and be sure thier correct then pay! Basicly i was being upcharged so they can just keep the insurance money and charge me for the actual glasses..double dip!..and only for one pair. Last year i got 2 pairs and had to come up with 90.00. Thier thieves stay away informing my insurance company the trick thier up too. Got my perscrition and left..ill get glasses elsewhere after i talk to my insurance. Avoid this company! read more

I've been getting an annual eye exam here for several years and have never had any complaints. This year I ordered glasses as well and am waiting on delivery. The receptionist who started me off and the eye doctor both were pretty smooth and Glynnis who helped me frame shop was a doll. read more

Went back this November. I spent 3x the money but did get a better pair of lenses. The waviness in the bi focal is no more. read more

Optical Outlets - Glasses from optical outlets. - Eyewear & Opticians Near Me - Homosassa Springs, Florida

When we walked into Optical Outlet (Homosassa) we were greeted by 2 or three associates and when we told them of our needs an associate named Amara said she could help us. We explained our insurance (VSP) and she told us they were a VSP owned store. Amara began helping us with frames, then setting up the exam, then the available options and pricing based on our insurance. She was extremely knowledgeable and always had a smile and a pleasant attitude. The Doctor was very good and our exams went well. The entire process was smooth and efficient from beginning to end. Amara was amazing! We had a GREAT EXPERIENCE! We would highly recommend Optical Outlets to anyone. read more

I have used Optical outlet for many years. Last April I did another eye exam and purchased 2 pairs of glasses. One pair with photo gray lenses. that pair was not very dark when in sun. Second pair has never been the correct prescription. I should've returned to get fixed, but didn't. Am returning now for new glasses and will spend a little more to get a better quality lens. Be careful and don't always think cheaper is better read more

I accompanied my sister to Optical Outlets (Homosassa). I waited in the lobby and overheard a woman at the back desk discussing with a client their family members. The woman appeared to look up different people in the computer and tell the client which of the client's family members had been to this location, when and which doctor they had seen. My sister left without purchasing new eyewear. I asked her why and she said Dr. Middaugh was arrogant and had yelled at her and she wasn't going to support this office. I told my sister about the woman discussing medical information with clients and how it could be a HIPAA violation. She told me that woman was the manager and she is just as arrogant as the new doctor. Neither of us will return to this office. read more

I have once again had a great experience using this location along with their customer service and a long time customer too.

Went for my first visit with Dr. Mark Caruso. He is outstanding! He gave me the gift of sight back! Very personable. Amanda out front made the sizing and purchase process super simple and had an awesome personality. Very refreshing to feel that comfortable. She worked to figure out the best deal and price with not having insurance. Great job! Will definitely return and bring the rest of the family. read more

Two things that went wrong here. 1st, the lense scratched easily. 2nd, I told her I have a raised septum on the right side, if she'd make sure my glasses are straight ? The woman said my glasses sit perfectly across my face, that they don't go by the eyebrows, duh I didn't ask about that. When I got home they were NOT even close to perfect across my face. They are crooked. If you go there or anywhere else, look in a mirror for yourself. Some people just don't care about their ethics or doing a great service for customers who are paying their pay check. read more

The people here were very friendly and helpful. When I came in asking for help as I had forgotten my contacts at home and needed some for the weekend, they walked me through what I could do at that time and how I could get what I needed. They provided me with what I needed and fast. read more

Don't go unless you have all day to sit on hard seats. Ridiculous one hour wait to see Optician. It would be zero stars but it won't allow it. I realize we are retired but waiting in line was not in my day planner read more

I made an appointment on friday 7/16 for saturday 7/24 asked if they take my insurance, gave them the info. Spring forward to the 24th arrive for my appointment the young lady asks if we have insurance I said yes and she tells me she doesn't know if they take my insurance and no one is in the insurance department because it is Saturday. WTF really you had a week to check on this. Who doesn't know what insurance their work takes, you need to be dealing with it on a daily basis. read more

This has to be the most horrible quality of service and crystals I ever remember having to suffer from. My glasses came scratched and or scratched after placing them once on a desk and they kept playing me for a week just calling to let me know how stupid I was. I was warned against them dont make the same mistake . Stay away read more

Didn't really appreciate when Glynis asked me about the names I call my child. Which was loud mouth. It's a nick name that I've had for him since the day he was born! Amongst the 100 crazy nick names I have for him. No harm in calling my lil babe a loud mouth: other then that dr Caruso is great! And didn't have to wait long. read more

This was my second visit and it will not be my last. I drive to Homosassa from Brooksville. The ladies were very sweet. The receptionist was nice and had a great sense of humour. Tammy was the girl who helped me, she was helpful and tallied up my bill in several ways so that I paid the lowest price. That's a rare thing! The only complaint I have, the chairs in the waiting area are very uncomfortable. read more

Customer Service was not to bad...ended up getting glasses replaced elsewhere though, they were blurry and I feel in part the doctors fault perhaps they've changed doctors but he seemed very disinterested. read more

truly disappointed with my experience with this establishment...... was 5 minutes late for appt because i am from out of state, called for directions and was put on hold seemed like forever................. arrived the place seemed like a day care center..... lots of kids screaming and running around... finally the receptionist acknowledged me and i was told i would have to reschedule...................... NEVER AGAIN read more

I've been going for years. Glynis is always helpful and happy to see me. I feel welcomed and the atmosphere is very friendly. I take a long time to figure out what I want, but they're always kind and patient with me. I love going here. read more

I must have had an appointment at just the right time because my wait time wasn't much longer than it would have been elsewhere. The staff was super friendly and super helpful in choosing just the right frames that fell within my budget. The optometrist was patient and very thorough (I think his name is Dr. Yee). I couldn't be more pleased with my visit here. read more

I made appointment was told about this awesome deal. Got me in there. When I got there wanted me to pay cash for my glasses. Told me the deal was not for people with Insurance wtf. That's not what I was told when I made appointment. False Advertising. Liars read more

The staff are exellent but the waiting time and choice of frames are very poor and long! They had one pair of very cheap frames for $70.00 one pair! I have better readers I paid $ 10.00 for! They call this an outlet I don't think so! Very expensive frames and not very many choices! read more

Would recommend the staff is very friendly and the manager is awesome as has helped me. Hard to find employees that actually care about their jobs and take pride. Very nice selection of frames and the prices are right. It my second set of glasses at this location and very happy. Glynnis is the reason the place is so great to go to always as acknowledged me no matter what I have went in for. I believe the new location even if it is the same plaza is bigger. And as far as noise that's the parents not controlling there kids and people talking on their cell phones and the totally new attitude people have about being polite - it's not there I really rather not hear you talking on your cell phone or letting your kids tear around with the frames get control of your kids parents. The staff is awesome under the prsssure of the crowds that come in their. read more

Shame I can't put 1/2 or minus stars!!!!! Employee's are terrible, don't know there job, rude, and unable to admit when there wrong! Products are overpriced and optics are not made correctly. Let's face it after 2 times with the same prescription and still can't get it right, a, no thank you! WAY, WAY overpriced!!! Non-professional to the N'th degree, will only return for yearly eye test required by insurance IF I can't convince insurance company to add other's locally!!!! read more

I felt uneasy from the moment I walked in. It was very busy and extremely loud. I could hardly hear the lady at the front desk. The most aggravating issue I had was them insisting they "help" me pick out my new frame. I was only getting new glasses I had walked in with my Rx. I prefer to shop alone and be left alone while I try to narrow down my selection. She kept picking out glasses distracting me from looking on my own and nothing she was picking was what I had told her I was looking for when she initially asked. I did find a pair I thought I could enjoy to which she replied oh my did you see the price of them. I replied yes it's fine. Last I checked the frame allowance is just that a frame allowance I am free to go over and pay the difference if I choose. It really rubbed me the wrong way. I agreed to come back when I had more time. I however will not shop there again. It was very unpleasant. read more

I was notified on Friday 1/25/19 that my glasses were in and ready for pickup. My husband and I arrived about 10 AM. Once again I had an excellent experience. Two of the ladies working on Friday 1/18/19 were also there on Saturday. I was also introduced to the manager, who again seemed very nice and concerned that the customers have a good experience with them. I was assisted immediately. Again, I was allowed to wear both pairs, read etc. I never felt rushed. The staff certainly appear to enjoy their jobs as they smile a lot. The prescription is so much better than my old pair. I selected the same frame for my 2nd pair of glasses and had them tinted for sunglasses. I definitely will return, and will refer friends to them. The eye exam with dilation and the costs of both pair of glasses even with some additions was still so much cheaper than just one pair of glasses in most optical stores. I have nothing but good to say about the eye Dr. and feel I received and excellent eye exam. Claire L. read more

Definitely loud but my biggest complaint is not that they SELL SELL SELL but that I had my glasses REDONE and they were STILL wrong. I finally spent the money to go to a real eye doctor and get a professional check. After making 2 trips there and arguing with them, I am confident I got what I should have in the first place. Cheaper is definitely not better. This is a clear case of (sort of) getting what you pay for......except I didn't. read more

Had prescription glasses done for the first time in years. What an absolute pleasant experience from a highly attentive staff.Was Class A front to back especially Ruby and Glynis who were absolutely wonderful. read more

This is not the greatest eye exam I have ever had. I fell for their special deal of 2 pairs of glasses for $499. One pair would have cost over $300. I picked up my new glasses and after wearing them for a few days I noticed they were no better than my old glasses. Close vision is ok but the distance vision is still blurry. When the optometrist examined me the first time, I told him that some of the lenses could have been sharper but he ignored me. I went back for a second exam for a re-check and he did the same thing. Ignored my comment that it wasn't sharp enough. Now it's time for my annual exam but I won't go back to Optical Outlets in Homosassa. read more

As advertised. Exam and two pair of glasses for $99. Offer higher priced optioned without high pressure sales. Staff is friendly and knowledgeable. read more

Didn't receive my glasses until about 3 weeks after having ordered them, had to walk in & ask for them because they couldn't bother calling. Asked for my glasses to be for distance, they said that's what it is, turned out they're reading glasses which despite my eyes needing them, they're no hope for if I drive. I needed distance, not reading.. I explained they are the wrong glasses, they not only seemed to be quite impatient & not understand what I was telling them, they also argued their point & protesting that the doctor who tested my eyes was correct. They wouldn't refund me anything or even reschedule a retest for my eyes so that I could t the correct glasses needed. NOT AT ALL PLEASED, WILL NEVER RETURN OR RECOMMEND. STAY CLEAR! I'm out over $100 of my own money because of them with glasses that are worthless! read more

This place is so unorganized and LOUD! When we first walked in they greeted us and gave us the paperwork to fill out. About 3 people asked us if we were being helped and after telling them I was finished with the paperwork we still sat there holding the paperwork for at least 30 minutes. They took Hannah and did some testing on her eyes (not the exam) then we sat for more than an hour ( by this time it was 3:45 and our appt was for 2:45). There was a little girl ahead of Hannah and when she came out of the office with the Doctor we sat for another 30-40 minutes until one of the ladies who work there noticed that I was very aggravated and went to the Doctor and then called Hannah back! I mean what was he doing in there alone when he has a room full of patients waiting for him? He did the exam and didn't even have Hannah read any letters after playing around with the machine. I had to make him put the machine back up to her eyes and read a line so I knew that she was getting the correct prescription! I went there because of insurance but it would have been faster and much cheaper to have just went to Walmart! Last time for us at this place and if you were smart you would steer clear too! read more