I have used this company many times in the past but their service has gone down hill. I picked out glasses and sunglasses which took over 10 days to fill. I was out of town and when I got back I went to pick them up. The sunglasses were not made after over two weeks. When I went to pick them up the next day i needed them adjusted. I sat for 35minutes waiting for someone to help me there was only one person ahead of me and no one else in the store read more

I have to admit, I was reading the reviews about this location and started not to come in...but I am truly glad I did decide to give them a chance, Priscilla removed all of my doubts, she is truly wonderful & I truly hope that her employer knows what an asset that she truly is. So if you're needing new glasses go see Priscilla I guarantee you'll be pleased. read more

When I made the appt I asked if there was someone who spoke Spanish to translate because my mother n law did not speak English, and the they said there was. So the apt day came and my husband took his mom for her apt, and I was on the phone helping with questions of her medication and the Optometrist walks in and tell my husband " You need to get of your phone!" Talking to him like he was a 3 year old. she last barley 5 mins in there and was asking questions while my husband was asking his mom the Optometrist just says "I got it" and walks out. This lady acted so unprofessional and was so rude especially to my mother n law and husband. I told him they should have gotten up and left! read more

Had never been in before. Went in on a Monday about noon. We Were promptly greeted. And signed in. They have a very Large variety of frames & huge selection of designer styles such as Coach, Ray Ban, and many others. Very competitive prices. They accepted our VSP insurance. Laid back atmosphere. No pressure. We browsed around found exactly what we liked. Their staff were all very courteous and professional. We Bought 2 pair and took a little over an hour for entire transaction. We'll definitely be back. read more

I was not professionally greeted at the door. Everyone I dealt with in the short time I was there were very non-personal. I doubt I will ever go to or use this place in the future. read more

I always go to optical dispensary but I went over to their other location, Salganik Vision Group and Valerie took really good care of me!! She was the absolute sweetest!! And the doctor was really nice too, but I can't remember his name! definitely recommend driving a bit farther to work with that team. read more

My first time in, getting my new glasses wasn't too bad. HOWEVER, it had been 2 weeks since I had gone in and I called to check on my glasses, they had been in over a week. I was told they only try to call once, and that they didn't reach me. I had no missed calls, no voicemails, nothing. Am I supposed to call constantly to check? read more

Terrible service! Went here to get a basic eye exam for glasses and contacts. The first thing I noticed is that the front desk representatives were very rude and not professional at all. Got treated like a number instead of a human being. Fast forward to the doctor and I could see why everyone was so nasty. He seemed like he hated his job, never asked me about what I was there for just assumed I only wanted a glass exam and that's it. Didn't even bother giving me the contact exam or fitting and I didn't even want to waste another second of my time in that demonic atmosphere. Very rude and aloof and treated me like a number as well. My daughter was getting an exam too and he was not patient with her at all. Seemed very agitated by her from the time he walked in the door. NOT KID FRIENDLY AT ALL!!! I am new to Texas and this is the 1st time I was treated so badly in the state. If you have children I highly advise you find somewhere else to go. This doc is not kid friendly and my daughter is a well behaved 10 yr old. If you value service I suggest you find somewhere else to go. I will be scheduling my contact exam and fitting with another establishment, I wouldn't dare give this place my time or business and would not recommend anyone else who values quality service. read more

They lost two entire pair of eyeglasses, back to back. They blamed their remote lab, but it's their responsibility to the customer to provide goods and services in a timely manner. This all started four months ago and I just learned about the loss of the second pair, after they'd informed me that the glasses were undergoing quality checks pending delivery. Turns out to be a lie. I've been a customer for over two decades. Now, it's time to take my business elsewhere. read more

If you catch the right staff working you will be greeted. Took my child the other day to check in very rude lady with manager on her scrubs clearly didn't want to be there. She wanted to know if we had an appointment, I'd already given her my child's name and told her we were there for a contact follow up. Told us to have a seat. We were called back to a rushed rude lady who is responsible for teaching about contacts. My child didn't want to go back since she had a bad experience prior with the lady. Very rude, obviously doesn't like contacts and clearly doesn't want to be there. She checks every thing out, my child is ready to go because this lady doesn't know how to talk to people. We get sent over to order contacts, I asked about a balance since I was called prior saying they didn't charge me right for my child's visit prior. I get looked at like I'm crazy and then she looks at the notes and tells me everything is fine, they figured it out. I ended up taking the rx with me and I have no plans on taking my child there again. Never had an issue when my child was seen prior. read more

I am very disappointed with this place; my experience here at Optical Dispensary was the worse I've ever seen and experienced in my life time. My appointment was on March 20, 2021 shortly after the ban was lifted for wearing masks and let me tell you there were people galore in that building actually it was too many and finally one of the ladies had the common sense to lock the door and not let anymore people in. Also I called on March 24, 25 & 26th to get a copy of prescription e-mailed to me and each time I was put on hold forever and I had to give out my info several times again. On March 30, 2021 I went in person to get a copy of prescription and when I got there it literally took them 25 minutes to give me my prescription because they couldn't find my chart. I will NEVER EVER GO BACK TO THIS PLACE. CUSTOMER SERVICE SUCKS. AND BY THE WAY THE DOCTORE NEVER INTRODUCED HIMSELF TO ME WHEN I HAD MY EYE EXAM. SO UNPROFESSIONAL! read more

I have been going to Dr. Salgonik for 15+ years now and never had an issue. Today they lost me as a loyal customer. I dropped my glasses off for them to change the lenses to match my new prescription. Today when I picked them, they were ruined. $400 Versace frames. Rosie, the manager, needs to work on her customer service and compassion skills with her patients. I work in healthcare and never treat my patients like she just treated me. Rosie stated the glasses were ruined by the heat in their lab because they were "old." They even admitted they did not get me to sign their liability waiver to cover theirselves. She never offered any help whatsoever even though it was 100% their fault. $50 off a pair of frames would have been sufficient. I understand things happen, but I at least try to make it right with my patients and take COMPLETE FAULT when I mess up. That would show she at least tried, but nothing. Nothing at all. Dr. Salgonik is great, but I will never go back due to Rosie. read more

This place used to take forever getting an exam. It looks like they have hired a couple more optometrists & staff to speed things up. The last two times I was there for my children, things went smoothly. They got their contacts exams quickly. Staff was polite. I don't get glasses here however because my insurance will not pay for contacts & glasses. The glasses are more expensive, so we get those elsewhere. read more

I had a very good experience at The Optical Dispensary despite the reviews I read about the service. I found the staff to be very helpful and friendly. I found the Dr. GERDES to be very courteous and attentive. He allowed me to express my feelings and then addressed my concerns. I wanted contacts andable been told by a competitor that Contacts were not even an option for me. Thanks to Dr. GERDES I am wearing Contacts right now with no problem! I will continue to use The Optical Dispensary and recommend this location to my family and friends. My follow up experience was Great! I will be picking up my Contacts this week!and ordering glasses from there also! read more

If I can give it negative stars I would. Wait times are incredibly long. Glasses are cheap. Guess you get what you pay for. 6 visits in seven months for repairs. read more

Unbelievably low price for a new pair of glasses. Waco Optical quoted $450-$500. Walmart quoted $300-$400. The Optical Dispensary sold me a wonderful pair of glasses for $179. Great price and wonderful service, thougha little slow some times. But, they are busy. I have found a home for my optical needs. These are quality products, not cheap. I highly recommend this business. read more

I was highly disappointed with the "care" my sons received at the Optical Dispensary. To me, it seemed as if from the moment we entered the door until we left we were on a conveyor belt at some ophthalmological factory. Hurry here, hurry there-to be done with you as soon as possible. First off, it struck me as odd that they didn't want/need/care to see any documentation/history from the previous eye doctor we had been seen by. Next, Dr. Fram didn't even say "Hello" or any of its variants when he entered the room. He made no eye contact with me or either of my sons (though obviously he had to have eventually when he shined his handheld light into their eyes.) He never asked any questions as to why, exactly, we were there. He just got my first son on the chair and then proceeded to flick through the lenses on his device. It sounded to me like he wasn't sure if my oldest son actually needed glasses or not-but kept insisting that his eyes couldn't be any better. OK, so then proclaim with some certainty that he doesn't need glasses and give people some sense of confidence in your skills. Then my younger son was next, who we were really there for since he has lazy eyes that take turns being lazy based on what view his brain finds clearer. Due to the fact that nobody seemed to care WHY he had glasses already at the age of 4, this wasn't asked about. Finally, at the end of the younger son's exam I explained to the doctor the reason WHY my son wears glasses and he immediately, as if carelessly and thoughtlessly, just replied that then we should get him glasses to go along with whatever the previous doctor said. So he gets paid to just go along with whatever someone else says just because that is the LEAST thought provoking/effortful course of action? Lastly, we were shooed to a table in the area where the frames are shelved on the walls. None of the shelves we were to pick from had any distinguishing signage to differentiate children's from adults' frames. I asked the woman with the halloween-length fake eyelashes (totally unprofessional in such a setting) attending us, which, exactly, were the children's frames and she waved in some general direction, but that didn't much help and she made no attempt to get up from her chair and actually point them out to us. So we picked through a mess of frames until we found a good child's one. The woman also admitted that she found insurance "confusing" and perhaps that is why, even with insurance, we will come out cheaper paying out of pocket at Walmart. I wish I could turn the clock back to yesterday and choose a different business to visit and save myself the drive time and gas money and time out of my life by going elsewhere. About my earlier comment regarding the Tammy Baker-esque eyelashes being unprofessional in such a setting; well, in this place they seem right up to par! read more