They're a volume business- go for the contacts, not the feeling that they care about you. From now…read moreon I'm going to an ophthalmologist. Straight in and back out, like cattle through a dip vat. The longest sentence my provider said was, "Which is better? One? Or two?" Argued with me about my astigmatism, and said, "It's not that bad." I won.

For years I have gone to Waco Vision center for eye exam but this year They demanded I pay for eye…read morepictures which I've never paid for due to medicare pay. I contacted medicare and they said they have not said insurance will not pay for it. If they are not happy with what medicare pays for they should leave the medicare platform and not force us to pay extra for a service because they do not like what medicare pays. I went to a different place for eye exam. Personally, I think they could care less about their patients care.

great friendly staff! everyone there is super helpful and knowledgeable!! The atmosphere is…read moreamazing and very welcoming!!

I've been a customer for almost 20 years now and every visit is better than the last. The whole…read morestaff knows what they're doing and they always know their customers even if it's been awhile since your last visit. They really do care about customers and go out of their way to help you with all your needs. Couldn't ask for a better experience anywhere else. Hands down best in central Texas.

It is a pricey eye place. Has a few eye doctors and stations. It does have its own optic store for…read moreglasses and contacts. Why I say maybe is because they are not optometrists which means that you would really need special care for your eyes like if you are diabetic or other medical conditions. They do take care of people with normal vision impairments but they insist on dilation because that is what they do. They specialize in cataract and eye diseases. So far I have found them friendly but if you want just a regular eye exam then no, I do not suggest this place just for the reasons mentioned above.

I'm have the best experience with Dr. Harkins. I recommend him to take care of all of your vision…read moreissues. Debra Lyon

Top professionals, ALWAYS able to address my many eye issues and RESOLVE. The atmosphere reflects…read moretalented individuals who ENJOY helping and healing. None better in Central Texas

I went to Brazos Eye and Dr. B. Swann for medical care after a serious private incident that lead…read moreto injury concern and expected my privacy to be respected. Instead, my confidential medical information was handled in a way that made me feel exposed and betrayed. I did not consent to my appointment being recorded, and I later learned the record included details of my private medical visit and personal disclosures. As a patient, I was seeking treatment and support, not having my medical information turned into something else. That is the part that troubled me most. Patient confidentiality matters. When someone comes in for care after trauma, their health information should be handled with care, discretion, and respect. That was not my experience here. This medical practice violated my Private health information and hippa.

These guys shouldn't be allowed to be in business. I'm going to start with the worst part, but if I…read morehave space, I'll go through the rest of it afterward. So they screwed up my prescription. While it was correct on the machine, Dr. Sanders wrote it down incorrectly. That part alone is fine; we're all human. But a business who acts with integrity would hear that and say "Oh no, please come back in so we can correct the issue." This business? Their response was "you didn't buy your glasses from us, so we'll have to charge you." To be clear: I have my prescription from a few years ago. All you need to do is look at it to see that the one from Waco Vision Source is incorrect...but I made the mistake of not looking until after I'd ordered glasses (from somewhere that didn't want to charge me $600 just for lenses), because foolish me trusted what they'd written down. I'm STILL disgusted by their behavior, even a few weeks later. It would've taken 5 minutes tops for them to fix the problem. Again, all they'd have needed to do is compare the new prescription to the old. But they're so prideful and money-hungry that they would rather blame me for not buying from them, instead of admitting that they could have POSSIBLY made a transcription error. I had to go to another business just to fix THEIR mistake, because it would've been a cold day before I handed them another penny. And guess what! The second place got it right AND told me I could come back if I found an error, and they wouldn't charge! That's how you act with integrity. The other negative reviews I'm reading are spot on to what happened to me. The whole appointment is an experience in brand partnerships, which is just gross. You walk in and they make you scan a QR code, which leads you to a questionnaire that's tied in to some brand they've partnered with. After they rush you through the usual tests, they strap a VR HEADSET on your head and make you do some other gimmicky "test"...and surprise! That's also tied in with another brand! I guess they haven't found a brand to partner with for the peripheral and color blindness tests, because those are still done the normal way. Both tech and doctor rush you through the appointment. Before you even have a chance to ask any questions, the doctor calls in her little boutique saleswoman, who escorts you out to the sales floor. At this point, you're shamed and pressured into buying from them. "You get what you pay for!" they keep trying to tell you, at even the merest whiff of a suggestion that you'll be buying elsewhere. Their frames are all $180 minimum, but MOST of them are in the $200+ range. They make you look at those under the guise of inputting your insurance information. And then they wanted to charge me $600 for just the lenses. Yes, I'm now in range for getting progressive lenses, so they're more expensive. But these chuckleheads thought they were going to pressure me to dive straight in for the highest cost they had. You should have heard the sheer reluctance in her voice when she finally had to admit they had something less expensive. This entire experience was a branding partnership under the guise of an eye exam. The fact that they won't give you the time of day if you don't buy from them is DISGUSTING. I cannot emphasize enough how much it is NOT THEIR BUSINESS who you buy glasses from. You're there to get an exam. You're not there for their shiny gimmicks. I don't care how many kick-backs they get; that's a 'them' problem, not an 'us' problem. Seriously, pick another place. I can only imagine the 5 star reviews are either paid or are friends of the staff there...or don't care about money. I've NEVER not bought glasses from the same place as my exam until I came here, and I've also never been this disgusted with a business before.

Amazing staff and a beautiful office! They were so sweet and got us in last minute.. Definitely…read morewill be using them for any future needs!

Fantastic Experience!! I was recommended this doctor after I…read morehad a terrible experience with another place. The equipment they use may not be state of the art like you would find at other locations, but they are masters with what they are using. The Doctor listened to every concern and need I had, went above and beyond with their approach and patience in fielding my questions. The staff was also equally fantastic in giving me honest feedback on eyewear and helping me understand the variety of options I had. They truly did not focus on the sale as much as they focused on meeting my needs and exceeding my expectations for customer service. I only wish I could give more stars, wonderful experience. This is my eye doctor forever if they keep this up!

Customer service stinks. Ordered contacts from them and it's been over 2months and still no…read morecontacts but they sure did bill the insurance. Now to try to get my money back from them. They don't care and don't let you ask what is going on. It's either wait or go somewhere else.

I have been going to see Dr. Gerde for 24 years now. I have never had to wait long to see him. He…read moreis a excellent and caring doctor! The staff are friendly and helpful! Wouldn't go anywhere else! Pamela Perkins

We have been going to Dr Hung for years and are very satisfied. Thank you for everythingread more

My appointment was absolutely fantastic. The service was quick and amazing. I felt my Saturday was…read morenot wasted on sitting in an office all day. Dr. Hung provided excellent hospitality, and was spot on when it came to finding the perfect prescription. I would highly recommend this office to anyone seeking professionalism, at a affordable price!