I haven't tanned in a salon for so long, and was nervous about finding a place in a state I've…read morelived in for less than a year. A few friends of mine recommended Power Tan, and their reviews online were the best in the area. So, I gave it a try. When I walked in, I met the gal at the front desk: Martha. What a sweetheart she is (!), and knowledgable about their equipment and why they stand out over their competitors a block down the street. She did recommend the monthly and VIP tanning packages and explained why spending more money would actually save me money in the long run. But, I'm not one who wants to have dark skin like I did when I was younger. I just like the relaxation of tanning and hope it will help control my eczema. Martha never tried to power sell me or push any fancy lotions on me. She respected my wishes and helped me find the best package for my needs. She answered all of my questions and was patient with me, and I got a free tan for my first time! The place is small and the decor leaves something to be desired, and the rooms themselves could use some cheering up, but the facility is clean, the service is friendly, and the prices are reasonable. Power Tan is a great place to beat the winter blues!

My fiancé and I came home for our wedding. She wanted a tanning salon so we gave this one a shot…read moreand it couldn't have been a better decision. Jessica, the lady that works up front is fantastic and extremely knowledgable about their beds and tanning in general. They were extremely accommodating. The beds were very good too! Overall, this place is fantastic!

I have been a client for many years. I have always been satisfied with the service. Lisa is…read morealways prompt, well informed and professional. I have tried other places, but Martel Salon is the best. The owner is truly one of the best in the business, with decades of expertise. I always highly recommend the services.

I popped in Martel Salon for a mani-pedi but it was closing time. Guess what? Lisa stayed open for…read moreme. It was paradise! I'm from Los Angeles and I know about good service. Lisa set a new standard for me! The pedicure space is peaceful and like a retreat. Lisa is super careful and thorough. I got French tip pedi. Lisa can paint a perfect line! I also got a gel mani with nail art. So Fun! I wish I lived here. I'd be a regular. Good thing I visit often.

Leaving 2 stars giving her the benefit of the doubt, but kindly texted to see if she did male spray…read moretans, and no response. Texted her again to say I think I found someone, and no answer. Nothing on her page whether she did both men and women. If you don't spray tan men, just state that instead of completely ignoring a possible client.

Susan was wonderful..very personable.lwill come back and do more tanning…read more Tried her welcome package..very happy

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

Karen was kind and I appreciated her professionalism. Unfortunately, I noticed very minimal results…read morefrom my Botox, even after the touch-up. I have never paid so much for botox and received such minimal results. Wouldn't recommend.

I am so glad Karen is back on the eastside! The salon is GORGEOUS! My service was amazing. Karen…read moreis an artist on a canvas. I look great and natural at the same time. She does the best job in Cleveland. She knows everything about injectibles and is the best. Hands down. She only has my business. Karen, Best of Luck!

The service is great, but there is a new young stylist that is immature, loud, messy and…read moreunprofessional. There are stylists there that have been in the business for decades I wish they would offer her some advice on how to carry herself when working with a mature clientele. It really affect your salon experience

I went one time and it was great (I had Elena I think). Today I had Harley. She was super nice and…read morefriendly, but it was the worst manicure ever (see pics). Pedicure was alright.

So, first of all, went in with a Groupon- love that app for finding new places to frequent, not…read moregoing to lie!!! Basic pedicure/gel manicure x2, for myself and my daughter! Dance competition season, so she goes with this nearly invisible pink, and I fell in love with the staff the moment they picked up the polish and "are you sure you want bubblegum?" (this child is in leggings and a neon hoodie, no she doesn't WANT it but she's picking so she can have it ) anyways- the decor is just welcoming but also very sparkly (my kind of place, lol) and the staff are very personable and attentive! i love the way my nails came out (upgraded to gel on my toes for the spring!) and again- they were amazing! we were there probably about 80-90 minutes in all, were already seated by the actual appointment time and getting primped and prepped! (ps- there's not a lot to do in the plazas surrounding them lol it's all restaurant, one Walgreens and a dance studio, martial arts, etc... don't arrive thirty plus minutes early thinking there is! but the downtime to settle in and relax was nice! ) all in all, i would rate a 96% - the seating on the pedicure bar was not super comfy for a 5'10" woman with long legs, but that was quite literally my only complaint!!!

I had a great facial with Brandi. She was sweet and every product she used smelled and felt amazing…read moreon my face! I highly recommend the Hollywood Facial it left my skin glowing