Horrible Staff- Please....Stay Far away from this place....Nighmare- Please read!!…read more
As a new patient, who was scheduled out, to see Dr. Melvin on June 16, 2020, at 3:30 PM, I discovered that at 11:26 AM, on 6-16-2020, that I missed a call from their office...Ok...fair enough so far......However, the real "fun" began, when I called back at 2:00 PM and spoke with Stacey, most rude receptionist, who copped a huge attitude, when I told her that the message received at 11:26 AM, from David, set a bad precedent, as he stated that if he does not hear from me right away that he is going to have to cancel my appointment set for today. Stacey then told me that they called me again and again on my cell and that I was supposed to have called them back yesterday, as they have to do a "full profile work-up", prior to me coming into their offices....what nonsense, and especially not to have known this when I initially set up my appointment....very very reactive, indeed.
While talking with her on the phone, I told her that I just saw where they called twice at 12:00 PM yesterday, yet David, of their practice, did not leave any message, and as a result I blocked the 3rd call at 12:01 PM, as I thought it was a robocaller.
This Stacey was extremely belligerent, accused me of yelling at her, along with basically inferring I am a liar, as she rudely barked, "I have worked with David 10+ years and I know he left you a message yesterday", Seems to me that "The apple doesn't fall far from the tree." What nerve to take such a tone with a potential new patient. Seems Stacey needs to take multiple lessons for the true meaning of what " Real Customer Service" is all about.
I immediately called back to complain to Dr. Melvin and their Practice Manager, yet conveniently, the voicemail pickup up my call. Please please do not visit this practive unless you want to be treated most rudely, and "like a number" by a most pompous staff, who "scratches each others back" and does not care how they treat their patients, and or prospective patients, via their way of "welcoming a new patient" to their practice".
Unfortunately, I had no choice but to write this review, as it is apparent that these people are way to pompous to care, and that a patient s nothing more than a $$$ sign to the practice. Yes, I admit that I was "drawn in" by what I felt were good Google reviews, yet the real true "Proof in the Pudding" is my experience with their Office staff, mainly Stacey....Stay, far far away........their are way much better choices elsewhere! Scott Silver