i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

I applied for a membership, and no one called me back, email them and left several messages on the…read moregeneral mailbox. My application was cancelled with no attempt to contact the customer. Decided to take my business elsewhere. Don't recommend at all.

I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

Very easy to do business with I have been with them for decades. I highly recommend Premier Oneread more

First: As somewhat new to the area...we generally use the Outside Teller Machine...very efficient…read moreand practical. Called the branch to inquire re: prevalence of "skimmers" and ATMs asa spoke to a very smart, cordial young lady who explained how Provident is very aware of and prevents "skimmers." First- parking lot was packed. - Tip: park in the large lot and walk in... I was confused by the outside teller machine...there was one very nice employee at the counter...explained the how to ... Homeless man with shopping cart was at the teller for awhile.......we waited for him leave.. I like Provident...funny...only one employee available..

7 to 10 business days to have a replacement card mailed to me after fraud? I asked if I could have…read moreit expedited and I would happily pay the cost to do so. I was transferred through three different departments, rep, providing my information and the purpose of my call each time, and then placed on hold for 22 minutes with no one ever picking up after the third transfer. I'm told I can pick one up in the local branch But it won't have the tap to pay feature. Talk about outdated and out of touch with the times. Oh, and don't get me started on the crappy app with major lag time and how only sometimes taking a picture of a check to deposit works and other times it reason . I honestly hate banking here and will absolutely be transferring elsewhere as soon as I have the time to sort it out and make the switch.

I had the pleasure working with Celsa Ocampo at this branch and I couldn't be more honored and…read morethankful to have had discussed my financial needs with her. She was attentive, informative, and had such warm approach I had came in for a personal loan to consolidate my debts and Celsa explained the rates very well and was able to calculate the monthly payments pretty fast and efficiently Everything has been handled in a timely manner bc of Celsa's compliance. I also love her office with her LEGO's it shows so much personality! I will definitely be recommending this branch and Celsa to my friends and family to help with their financial needs My experience here was outstanding!

This is my first time opening an account with KeyPoint and the process exceeded my expectations!…read moreStaff was sincere and so nice and they did everything in their power to make sure my account(s) were open easily and flawlessly. The banker who helped me was Destiny Rios and I can already sense a lifelong relationship brewing. I was very happy with the service, care and attention. Will definitely will be banking with them long term!

This is absolutely not worth for your money and time. Erik…read morepromise for money guarantee and but never respond if they fail to fulfill your request.

Oh my 5 stars all the way ! What a great staff! They are so professional and on it! They walk you…read morethrough the process all the way and update you on everything, they explain things and ask the right question and take care of what you need. I did credit repair, I had all lot of stuff that needed cleaning, I mean a lot and through a sure process they removed everything, I mean everything. The bureaus gave us a hard time at the end, but the team came through. They rearranged my whole process and now I feel confident and can venture into my plans with assuredness. I am referring my fam here and as long as you stay calm and follow their process and instill in them, you will see great results! My guy was Andrew, he is a pro and a champ, we promised I'd treat him to a steak dinner to celebrate our win and rest assured I'm gonna come through! Shot out to the team! Few pointers: 1. Credit repair done by a reputable team is not cheap, all lot of empty promises out there. 2. It is not an easy process, you have to be patient and support the team. 3. It takes time and can't be done over night if you want to see great results!

Warning! Important Information About Oportun This company…read moreis completely unreliable. If you're considering taking a loan from them, please be extremely careful! Two years ago, I took out a loan using my car title as collateral. I paid off the loan early on August 8, 2024. They promised that my title would be mailed to me within a week. However, eight months passed and I never received it. During this time: I called them dozens of times, but was kept on hold for long periods. They frequently disconnected my calls after saying "I'll transfer you to a manager." When I visited their office, they treated me rudely and lied repeatedly. Instead of resolving the issue, they kept trying to offer me new loans. Eventually, I filed lawsuits against them in Santa Clara County Court for fraud and document forgery. Soon, they will be legally required to return my car title based on the court's decision. Terrible customer service. Your important documents may not be safe. They aggressively push new loans instead of resolving existing issues. Bottom line: Stay away from this company! Do not let them take advantage of you. Remember, in America, the law protects your rights use it!

Would you pay a thief $5 to steal however much they decide to take from your wallet? Oportun is a…read morescam. This company misrepresents their intentions with your accounts and mysterious "admin fees" as they take money arbitrarily without notice or approval from you. Why would I pay $5 a month for them to appropriate some unknown amount monthly into their account when I already have a savings account? I do NOT have a loan with them, they literally took the money and the amount or transaction did not appear anywhere on my Oportun funds. Ask yourself why would you pay $5 a month for them to take however much they want for services you did not approve. Again this a scam company. When I called the rep was very rude and refused to tell me where in their agreement I authorized any moneys to be transferred and she could not provide any specific information. I asked when they got approval from me to transfer any funds other than some monthly fee and she refused to answer, instead kept repeating the same accusation that I approved it which they have no record of. I demanded the money be returned including the $5, the rep stated I would not receive the $5 but the $79.48 would by returned in 1-5 business days. Bottom line is that this is a fraudulent company. I had no loan with them, and they appropriated money without my consent and without notice they'd be taking any amount they want at the time. They should be ashamed of themselves. If my money is not returned I will sue them, and at the very least I'm reporting this to my bank, the FCC and BBB.

I was helped by Nick. I just came in for a quick errand but Nick went above and beyond beyond to…read moreoffer me some help with my finances and shared some great tips with me. I really appreciated it and loved his professionalism. He does a great job representing Meriwest credit Union.

I obtained an auto loan through MeriWest Bank, and everything seemed fine at first. However, a few…read moremonths ago, I noticed an additional $150 charge appearing on my statements for what they claimed was insurance coverage. I was never notified about this charge in advance, and it came as a complete surprise. To clarify, I never lapsed in my insurance coverage. I did switch insurance companies during that time, but my coverage remained continuous without any gaps. Despite this, MeriWest imposed these forced-placed insurance fees anyway. I've submitted proof of my liability coverage multiple times, including policy documents showing active insurance throughout the period. Over the past several months, I've reached out repeatedly via email and phone calls to resolve this issue. Each time, I get promises of review or escalation, but nothing happens. I'm still being charged this extra $150 every month, and I haven't received any reimbursement for the wrongful charges that have already been deducted from my account. This has added unnecessary financial strain and frustration to what should have been a straightforward loan process. I strongly advise potential customers to be cautious with MeriWest's auto loans. Their handling of insurance verification and customer support has been abysmal, with no accountability for their errors. If you're dealing with similar issues, document everything and consider escalating to regulatory bodies like the CFPB. One star - avoid if possible.

Karina is the best. She give you good options that work best for you and she cares about her…read moreclients.

NOT FOR THIS BANK LOCATION…read more *Phone Representatives* Regarding Credit Card Department, & Credit Bureau Escalations Department Chase has no other place to leave a complaint on the quality of their phone call services. Holy smokes does Chase have THE WORST phone associates. VERY POOR telephone etiquette. VERY POOR training & knowledge provided to employees. The answer to all of my questions to TWO different associates were both "I don't know" & "I don't have a manager" & "I can't help you with that". Customer service requires a MINIMUM of a willingness to assist someone. BOTH associates had piss poor attitudes from start to finish. Did not want to take the time to help me, wanting me to just transfer me to another department. Then the last one hung up on me. NOT a good look for chase as a BANK. I WOULD NOT put my money here or trust my finances with a company who employs lazy and incompetent people to fill positions. No policy structure or knowledge from both associates. I was looking in to savings accounts, home buying, and opening a checking account for better transactions with my clients. After wasting an hour on the phone with 2 very demeaning individuals. I'd MUCH rather stay with my accounts at Bank of America and Wells Fargo.