Rebecca Camacho was great with helping me not once, but twice! She got me a loan and worked with me throughout the whole process. She also helped me refinance a loan, doing it all in the same day. She is great, and I would highly recommend her to anyone looking for a loan or refinancing. Keypoint has been providing me with great service for over 3 years. read more

Exceptional customer service and follow through from Rebecca Camacho, Digital Banking Specialist! I started my credit card application online and we were able to complete the process via text message. Convenient and most efficient way of doing business for my lifestyle. read more

Mimi Nguyen was super helpful, easily reachable, quick response and very friendly and patient with my KPCU needs. Thank you!

Rebecca was great, professional, & kind. Everything went through smoothly. She was able to answer my questions & offered alternatives. Appreciate her service! read more

Alyssa Reyes was absolutely amazing! She helped answer every question I had and has been supporting me for over a month while I worked on purchasing my first car. I'm extremely happy with her professionalism and her friendly, genuine charm. She made the whole experience so much easier and always made sure I felt comfortable and informed. I couldn't have asked for a better person to guide me through my first car-buying process. Highly recommend! read more

Tonia helped me with my auto loan and she went above and beyond to assist me during a time crunch holiday weekend. She made my situation feel like it was her own personal situation which she showed true concern for- and I really valued that. She was always a text, email or call away and she never made me feel abandoned or left me hanging with long pauses- I requested she handle my daughter's car loan now, too! Excellent customer service. The personalized touch and close watch over my loan facilitation is the reason I stay with Keypoint. I feel valued as a member. Thank you! read more

Outstanding service provided by Deziree Del Rosario, Digital Banking Specialist II. Applied for auto loan through KPCU online portal and received an initial quote after the credit check. Within a day, I received a call from Deziree explaining the additional loan rate discounts including my employer discount, direct deposit discount, etc. Deziree's communication was prompt, professional and informative throughout the application process including setting up Checking account, setting up loan account, the payment options, etc. Deziree explained the various discounts that come with my employer for other loans. Deziree encouraged to reach out in the future for consumer products such as auto loans, new accounts, family referrals, credit cards, personal loans, personal lines of credit. read more

Horrible credit card application process Copy of Unexpired Identification (Ex: driver's license, passport etc.) Copy of Social Security Card Current mortgage statement, signed rental agreement or utility bill dated within the last 30 days Current Paystub Issued Within the Past 30 Days Subject to KeyPoint CU Membership (open deposit account (New Membership (loanspq.com)) - Current Promo DD23 New Member Checking Account Bonus | CA Credit Union | KPCU Verify Citizenship Status (US Citizen, Perm Resident or Non-Perm Resident) Other conditions may be required read more

Rebecca was very helpful and very quick. It took less than a week from the time the I first meg up with her to discuss my car loan refinance and wirhin a week, it was all done. read more

Personal experiences, yours might be better. This ratings doesn't let one post unless they do min words. That should change too! read more

Rebecca Camacho was really great and prompt in closing the loan. She was there for us every step of the wa.

Deziree customer service was exceptional, as she kept me updated throughout the entire process. I had a question about the loan, and Deziree responded promptly and professionally. Overall, my experience with Deziree was outstanding and simply amazing. read more

After applying for a loan online, Digital banking specialist Deziree Del Rosario called me to follow up and she explained all the details very clearly and gave me options that would benefit me. I appreciate her professionalism and top notch customer service. Thank you so much Deziree for your help!! read more

REBECCA CAMACHO was super helpful and efficient. She was able to process my loan quickly and all during the holiday break. Her ability to communicate via text and even phone calls when needed was very convenient and reassuring. Thank you so much for all your help! read more

Rebecca was helpful and very responsive throughout the used car loan process. Everything was done remotely. It was very smooth and I would definitely recommend KPCU and Rebecca read more

Tonia provided excellent service. Her professional expertise and support were invaluable during the customer loan process. Thank you.

In a world where customer service tends to go by the wayside, it's refreshing to have people who truly care about your experience and concerns when it comes to finances. Tonia Carter with KeyPoint made the process of opening accounts and applying for a loan very easy and went the extra mile to streamline the process for us. We are thrilled to have a partnership with KeyPoint and hope to work with Tonia in the future. read more

I heard about Keypoint after seeing a branch opening near our home. My husband and I wanted to apply for one of their products but wasn't sure which one would work. We initially contacted them via phone and thanks to Miss Lymon Ting, she was able to help us with a product that best suited our financial needs. She was very friendly and super easy to work with. I had so many questions about the process but she provided answers thoroughly and very quickly. She was able to wrap up the whole process without us having to stop by the branch though we will most likely be going there often now thanks to their excellent customer service. :) So glad we made the decision to go with Keypoint. Thanks again for all your help Miss Ting! read more

I recently refinanced my auto loan with Keypoint and Deziree was extremely helpful. She was responsive and coordinated everything through email. I've been a member of Keypoint for many years now and their support, online banking is unrivaled. read more

I worked with Tonia Carter for an auto loan. The process was super smooth and transparent. Tonia went over all the details and patiently answered all my questions. I appreciate her effort and highly recommend this business. read more

Great credit union, great communication, amazing customer service. Big shout out to Lymon, Mimi, and Meeta for being super helpful and very responsive to any and all requests. I've been a longtime customer and with service like this I will continue to be. Thank you! read more

Speedy service and excellent response for any questions I had. Loan was processed within a day once I gave all the documents and signed the loan agreement. read more

I have been a member for 20 + years and my experience with Keypoint has been above and beyond! Meeta Pandit, in particular, has helped me with multiple car loans, both new and refinances, the level of attention from start to finish of loan funding is stellar! I appreciate the personalized service! I am confident you will experience total satisfaction and I highly recommend Meeta / KPCU to you, your friends, and your family. Happy Banking :) read more

Tonia helped me with Auto Loan with Keypoint. The process of smooth, fast and efficient. Everything was done online and over the phone. Tonia followed up every step of the way despite it being the holiday season. I could not have asked for a better experience and Tonia is a rockstar! 10/10 would recommend read more

Worked with Rebecca for the membership and application process. It was a breeze, she was helpful and guided me throughout the process

I just had a great experience with Meeta. She has great customer service and was very helpful with the whole process. I highly recommend her. Thank you very much for all your help. I appreciate it. read more

Tonia was very helpful. Answered my questions, fast proccessing and all details are on point!

Great service, fast, easy and Tonia is the best!! I was able to have my lease bought out, and hassle free in 8 days total (approximately 5 business days). So easy and convenient. Tonia was always so happy to help and and answer all my questions, and promptly. I am so happy to make the decision to use KeyPoint for my car loan (and happy to not have to step a foot at the dealership to handle any unfinished business with my end of lease), such a relief. Thank you Tonia and the team at KeyPoint!! read more

Meeta quickly processed my auto loan request. She finished it in one day. Amazing experience. The rate was also competitive. Highly recommended! read more

I recently purchased a vehicle, and chose Keypoint as my loan provider. A trusted friend recommended them, as well as the dealership I was purchasing the vehicle from. The rates are competitive, and the loan approval and acceptance process was extremely quick and easy. Rebecca Camacho was extremely helpful throughout the loan process. She was professional, communicative, and thorough, which I greatly appreciated. My dealership had also worked with her before, and spoke highly of her. Would highly recommend considering Keypoint for your personal banking and auto loans! read more

Every experience I have with KeyPoint has been superb and I've been a member for over 20 years. I worked with Deziree Del Rosario on an auto loan application recently and she was extremely responsive, her communication was clear and I knew exactly where I was in the process. Seamless exceptional experience from start to finish. Thank you Deziree! read more

I recently needed an auto loan for a new car, and Tonia of KeyPoint Credit Union was amazing. Not only the rate is half point better than what the dealer offers me, Tonia helped me close the loan in less than 5 biz days from the day I applied for the loan online. She communicated clearly on the terms, expectations and options for the loan. She was very responsive to my emails and phone calls. I am very glad to have chosen KPCU for my loan. Tonia made the process so smooth and efficient. I would recommend KTCU to all friends and families. read more

Just applied to refinance one of my cars. Submitted the request online and was contacted by Deziree Del Rosario the next day. She was super clear with my approval and what documents she needed. I was able to upload everything needed from my phone. I even DocuSigned the agreement from there. Excellent experience and first-rate service. Highly recommend! read more

Fast and easy process on my auto loan. Rebecca C. is the best person to work with. A+++

This keypoint is out of my way, but I drive further to go to this specific location because of Cathryn. She always has a positive attitude, and she's extrememly helpful and knowledgable about any questions that I ask. I would highly recommend talking to Cathryn if you need anything! 5/5 stars! read more

Easy app to understand. Tonia, the digital banking specialist that assisted me went above and beyond in helping me every step of the way! She is awesome! She alone is reason enough to join! You won't be disappointed if you do! Thanks again to Tonia! And Tonia if your boss reads this tell him I think that you deserve a raise! read more

Rebecca Camacho was great. my Loan was quickly approved and she was very respectful and nice.

Mimi Nguyen is so helpful and pleasant to speak with. Always a pleasure to be banking with KPCU.

I've been a member of KPCU for about 8 years now. I recently applied for a loan for a new vehicle. Rebecca Camacho made the process very smooth, and was super responsive. 10/10 would recommend! read more

My partner and I have worked with Keypoint on financing a couple of auto loans. We've found the rates to be competitive, and service has been great. I worked with Mimi Nguyen on my last auto loan, and found her to be super-responsive. Turnaround time between me speaking with her on the phone to getting pre-approved was literally one day. The whole process was very smooth, couldn't be happier with the service. Would definitely use Keypoint for any future financing. read more