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    KeyPoint Credit Union

    4.8 (59 reviews)
    Closed Closed
    Updated 2 months ago

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    Services - KeyPoint Credit Union

    Auto loan

    Business banking

    Business loan

    4 More Services

    Mortgage services

    Personal banking

    Personal loan

    Student loan

    KeyPoint Credit Union Photos

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    Recommended Reviews - KeyPoint Credit Union

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    30 days ago

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    Christine C.

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    5 months ago

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    Christine C.

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    5 months ago

    Mimi Nguyen was super helpful, easily reachable, quick response and very friendly and patient with my KPCU needs. Thank you!

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    Christine C.

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    4 months ago

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    6 months ago

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    9 months ago

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    2 years ago

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    2 years ago

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    8 months ago

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    2 years ago

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    Christine C.

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    2 years ago

    Rebecca Camacho was really great and prompt in closing the loan. She was there for us every step of the wa.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Christine C.

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    1 year ago

    Tonia provided excellent service. Her professional expertise and support were invaluable during the customer loan process. Thank you.

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    2 years ago

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    3 years ago

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    Christine C.

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    1 year ago

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    Christine C.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Christine C.

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    2 years ago

    Worked with Rebecca for the membership and application process. It was a breeze, she was helpful and guided me throughout the process

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    2 years ago

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    Christine C.

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    3 years ago

    Tonia was very helpful. Answered my questions, fast proccessing and all details are on point!

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    Christine C.

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    3 years ago

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    Christine C.

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    Christine C.

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    3 years ago

    Fast and easy process on my auto loan. Rebecca C. is the best person to work with. A+++

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    3 years ago

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    3 years ago

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    3 years ago

    Rebecca Camacho was great. my Loan was quickly approved and she was very respectful and nice.

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    2 years ago

    Mimi Nguyen is so helpful and pleasant to speak with. Always a pleasure to be banking with KPCU.

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    3 years ago

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    4 years ago

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    Page 1 of 2

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    Ask the Community - KeyPoint Credit Union

    Review Highlights - KeyPoint Credit Union

    Exceptional customer service and follow through from Rebecca Camacho, Digital Banking Specialist!

    Mentioned in 13 reviews

    Read more highlights

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (47 reviews)

    Downtown

    I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

    So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

    Bank of America - Still waiting

    Bank of America

    (78 reviews)

    If there was a contest between the bank employees about who can "not make eye contact with the…read morecustomer" this branch would surely win the prize. I was there for a business deposit - the one business teller was assisting a lady who had "a lot" of deposits, etc. So, you have to rule him out. He was working. There were two people at the counter next to him, a male, and a female. They completely avoided eye contact for five minutes. Then, finally, the female teller said, "we will be right with you...." - that was a lie. She walked away - and disappeared, never to return. Then - three more bank employees go to the teller section, and I was feeling optomistic. Yet, no one made eye contact - they hovered amongst themselves for a little while, then left. By this time - the individual line is starting to fill up - we are talking five or six people deep. Finally - the original male teller looks up - and then looks away from me, and asks the person in the individual line if they are ready? I was like, "Are you serious? I've been standing here for close to 15 minutes!" He looked at me like I was from another world. The person at the front of the individual line even said, "He was here first!" - So, then the male teller finally looked at me - and assisted me in making a deposit for a non-profit I volunteer for. I will not say his name, but, it starts with an R and ends with a N. To you I say, "Dude - be a human!" This isn't the first time things like this have happened at this branch, but it was definitely one of the worst ones. B of A is NOT what it once was....

    My husband deposited his paycheck on Friday I called the customer service line to ask when the hold…read moreon check would be releases they notified me it would be released the next day . the next day we check out account and the deposit isn't there anymore . I called customer service again since the branch doesn't answer their calls . Customer Service says there's no record of a deposit . funny how the night before it was there now all of a sudden it's gone. Got a bit of run around waiting to hear back tomorrow . The manager also lied straight to my face about not being there during the transaction on Friday when she was. They wont check cameras because it wasn't a cash deposit. And they have to call the location that picked up deposits to have them look through each one . This is a joke. the teller and manager need to held responsible !!!!

    KeyPoint Credit Union - banks - Updated May 2026

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