Hotel was amazing - from the housekeeping to the restaurants- all were top notch - the free shuttle…read moreservice to points around Clearwater was a nice touch. All the employees were pleasant and very helpful. Can't wait to come back!

This place is for keeps I will keep returning here! They got it all. Poolside directly on the…read morebeach. An actual hot tub which is rare. Bar and food all right here. Fore pit at night. Lots of games! Classy place they explain your food to you and have good concierge people. Stayed here 20 days over the last 2 years

This place was excellent. They accommodate large groups and they're quick have an epic view of the…read moresunset. The bar is fully stocked so you don't have to go far and I the seating area is comfortable and right next to the beach. Their food was well prepared and their service is great. Definitely try them out!

Cool place, the sunset was pretty and there is a beach next to it, but a seagull flew into my food,…read moreif you eat here don't sit by the water, sit all the way in the back.

Stayed here over graduation weekend for my son's high school celebration and overall I'd rate it…read moreabout 3.5 stars. The hotel itself is beautiful and centrally located on Clearwater Beach with just a short walk across the street to the beach. We booked two suites , a 2 queen private rooftop terrace suite with a full kitchen and a poolside king suite with a kitchenette which were spacious and perfect for our large gathering. The rooftop terrace was definitely a highlight, and the hotel is within walking distance to restaurants, the pier, playgrounds, and shops. I also liked that the pool is on the 8th floor with a great view and access limited to hotel guests only. Pool chairs were very comfortable, towels were unlimited with no towel card system, and beach cabana/umbrella rentals were half off for guests. The hot tub being on the 16th floor separate from the pool didn't make much sense though. Room service was daily, and I appreciated being able to text the front desk instead of calling. I highly recommend using the text feature and keeping everything in writing because there were discrepancies regarding credits we were promised. There were unfortunately several maintenance and service issues during our stay. The living room TV constantly glitched and wouldn't sync properly even after maintenance attempted to fix it. More importantly, the AC completely stopped working in the rooftop terrace suite for hours while we hosted about 25 guests for the graduation party. Everyone was hot and sweaty in almost 100-degree indoor conditions. Thankfully the terrace breeze helped, but being offered only a $100 credit for such a major issue during a once-in-a-lifetime celebration felt insufficient! The parking garage situation was also frustrating. We were told our vehicles could enter and exit freely with the resort fee, but every time we tried leaving, the room keys and garage passes failed. We repeatedly went back to front desk to get new passes and had to pay $40 to exit then contact customer service afterward for refunds such a waste of vacation time Customer service overall was very hit or miss. Some employees were wonderful while others seemed miserable and unfriendly. The onsite coffee shop was particularly disappointing I'd recommend walking across the street from The front lobby to the real Starbucks instead. At times it felt like the hotel relies heavily on its excellent location and beach proximity rather than consistent service standards.Coming from previous stays at Sandpearl Resort, I personally would still choose Sandpearl for smaller family vacations. However, I will say this hotel offers more flexibility for large gatherings and easier garage access compared to Sandpearl's valet-only setup. That said, between the AC outage, power issues in BOTH suites floor 8 and 17, lukewarm water, TV problems, phone problems, garage charges, and inconsistent customer service, I would probably try another Clearwater Beach hotel next time. We still made wonderful graduation memories and the location, spacious suites, rooftop terrace, and beach convenience were definitely the highlights of our stay.

Very nice hotel! We had a king, with a partial ocean view. I could sit out there for hours and…read morejust watch the world and all the people go by. So relaxing! And not one spider or bug on that balcony the whole week we were there! Five stars just for that! All staff were very friendly, in fact I believe it was a manager that bought me and my husband drinks after we walked down 15 flights of stairs during a fire alarm. (I swear nobody else even heeded the alarm, we were the only one in the stairwell). We only ate breakfast in the main restaurant (which was good), but we did have room service a couple of times and enjoyed the rooftop bar, The Tropico, for food and drinks. (The kids menu burgers and fries was plenty for me!) All were good experiences. Hotel is in walking distance of so many restaurants, shops and of course, the pier. We only hung out on the beach one day with the loungers and cabana. I was a little disappointed that they weren't included in the stay. The cost was $30 per day. Otherwise I was content to hang out on the loungers at the pool. A store called Surf Style is just a couple of doors down that has besides clothing, your snacks, drinks and all the tourist goodies.

Edited: there's a sauna in the spa but you have to pay instead of part of the amenities which most…read morehotels offer. I celebrated my birthday at the JW Marriott Clearwater and it was easily one of the best hotel experiences I've ever had. From the moment I arrived, the hospitality was top-notch. Every staff member I interacted with was warm, attentive, and genuinely made me feel special. The hotel itself is absolutely beautiful, with stunning design and a relaxing atmosphere that made the whole stay feel like a true getaway. There are so many amenities to enjoy, which really elevates the experience and makes it feel like a true luxury stay. The only downside for me was that there isn't a sauna, which is something I usually expect at a hotel of this level. It's a small miss, but worth noting. Overall, I couldn't have picked a better place to celebrate. I'll definitely be back!

I rarely leave negative reviews, but this was one of the most disappointing hotel stays I've…read moreexperienced. A JW Marriott should represent the highest standard of hospitality. Instead, we encountered poor communication, disorganization, and management that seemed incapable of delivering the experience their luxury rates promise. Our room wasn't ready until 8:30 p.m., leaving us waiting more than five hours. Once we finally got in, our luggage wasn't delivered as promised, the room phone didn't work, and maintenance had to make multiple trips to replace it before we could even begin to settle in. By the end of the evening, we still hadn't had a chance to unpack, shower, or relax after a full day of travel. The valet experience was equally disappointing--disorganized, unprofessional, and lacking even the most basic customer service. The mattress was also among the most uncomfortable I've ever slept on. The only employees who reflected the Marriott brand were the bartenders and the maintenance technician. Everyone else, including management, seemed indifferent to the issues we experienced. Luxury hotels command premium prices because guests expect premium service. This property delivered neither. I left frustrated, exhausted, and wondering how this hotel is allowed to carry the JW Marriott name. There are far better options in Clearwater.

I've stayed at opal resorts in the past Opal Sands in Clearwater is my favorite…read more Harrison assisted me with checking in and he is quite an asset to the hotel. he goes above and beyond Thank you, Harrison You made our trip exceptional !

I would advise against trusting this place with your booking if you have children or special…read morerequests.  TL,DR: The hotel failed to provide a safe crib for my infant to sleep despite me asking for one 5 separate times, which forced us to leave and they are still trying to charge me for the booking.  (1) I requested a crib in the notes of my initial reservation and received the reply "We'd be happy to place a crib in your room for your little one's first beach trip, and we'll make sure your reservation is noted accordingly." on June 23rd.  (2) I also called the hotel on Monday June 22 to confirm I could have a crib, the guy said yes and I asked for it to be written in my reservation so they don't run out (and since I had not yet received the email reply to my booking) to which he assured me they will not run out.  (3) We checked in on Jun 25 at approx 2:15pm and requested a crib before heading up to the room.  (4) We went to eat at Seaguini, and after walked over to the front desk and again asked for a crib to be sent up since it hasn't arrived yet, this was approx 4:30pm. We went to the beach and got back to the room at 7:30pm expecting the crib to be there, but it was not.  (5) Then to add insult- I called the desk yet again only to be told they are out of cribs and can send a pack-and-play. This is not a safe place for my infant to sleep- the walls are plastic and there is no infant bassinet. I told them this was not acceptable and they told me they would go to their sister property and get a crib to be brought to my room. Over a half hour later a man arrived with a pack-and-play-- absolutely ridiculous, what a joke. I sent him away and again called for the manager. He told me he'd have this corrected right away. By 8:30pm there was nothing brought to us, the baby was far past his bedtime and inconsolable so it was clear we needed to leave and go home for the comfort, health, and safety of our child; thankfully we live in Tampa and were not visiting out of state. The Manager Gergi tried to convince us to stay but could not tell me how long it would be until we could get a crib- saying he'd have to go check the other property and have it sent up and it was already an hour past my last request--which again, was one of FIVE TIMES I previously requested a crib.  Even after all of this- the hotel is trying to charge me! When we left, Gergi told me to call AMEX and request a refund and he'd "approve it all". I was annoyed that I again would have to do work on their behalf (they really couldn't call AMEX? how is this a 4 star hotel) but he also did not mention we would be charged any fee- he apologized over and over saying he understood why we were upset and leaving, which I logically understood meant he'd take care of ANY bill/fees after cancelling with AMEX because of this extreme inconvenience and literally ruining our weekend getaway trip for our anniversary (they knew about my anniversary and congratulated us in the email reply). When I called AMEX, they told me he is insisting on charging me a cancellation fee for the night because it is "hotel policy". The thing about a hotel policy is that it is made up BY THE HOTEL and they can choose not to enforce it- there is no law for this fee. If anything I should request reimbursement for gas and incidentals purchased for this trip, this was my infant's first time to the beach and this memory is now tarnished. What pathetic service on such a simple request. The most basic fundamental thing a hotel is supposed to provide is a clean and safe place for its customers to sleep- they couldn't even do that but I'm supposed to pay? The hotel materially failed to provide the accommodations I relied upon when booking, therefore I opened a case with AMEX to refuse any and all charges and will escalate further if necessary.

Love staying here when i save up for it. Pricey but yiu get the beautiful gulf and pool and day…read moretime partying and night time partying. All kinds of stuff going in here alot of fun and events

SHEPARDS!! One of my favorite Beach reports in Clearwater Florida! They really set the vibe of "on…read moreisland time" no matter what time of day you go. The morning is beautiful with the sun glistening over the water , the birds chirping, and the music playing over the speakers. Not only do I love the environment but I really love the food, good food will always bring good company. I had a wonderful lunch right on the deck overlooking the water and it was so relaxing to eat on the sun on a cool day. They have a lot to do at this beach resort and offer fun water sports as well.

Love this hotel! The connected Starbucks & restaurants are a huge plus!…read more The backyard is the Clearwater Beach. Very touristy & close to all the fab restaurants across the street & next door.

SCAM!! NOT female safe! Utterly disappointed in this Hilton stay. From beginning to end it has been…read morea whirlwind. Every employee at the counter was short, rude, and unhelpful. Unfortunately the female supervisor was just as horrendous with her eye rolls and unwillingness to assist. There was old vomit in the right corner next to the bed. The shower bottles were empty. There's a 35$ service charge that they don't inform you about but with the welcome card says it's optional - it's not. Had to request water in the room NUMEROUS times. Was continually hit on while requesting to rent a cabana. Clearly inappropriate behavior to ask to color in my tattoos as an employee. Other vacationers who had way too much to drink making sounds and comments at me trying to get to the beach. Highly, highly recommend looking at other hotels for your next stay. Not female friendly! I did not feel safe staying here. The sliding door didn't lock. The AC was loud and kept us up. Will NOT be back. To the business owner: continually commenting that these frustrations will be brought up to management is not a proactive stance on getting your systems in place. Especially that you reply to everyones negative review exactly the same. I hope you reassess your responsibilities as a manager.

I am writing to share feedback regarding my recent stay 2.12-2.16 at this property. As a Platinum…read moreBonvoy member who utilized points for this visit, I had a stay that was highlighted by exceptional service but unfortunately marred by some smoking that was happening in our hallway to room.. I wanted to leave 5 stars... But couldn't I want to start by recognizing the phenomenal staff members who made a positive impact. Brendan at the front desk provided a wonderful check-in experience. Randy in the Mainstays Tavern took VIP-like care of us every time we visited, as did Lexi during our dinner. Jordan out folding all the pool towels. David maybe giving rides via golf cart to beach - very nice and appreciated. I also want to thank staff for the thoughtful birthday note and the "sun and fun" package waiting in our room. Additionally, Debra was incredibly kind when we stopped in for breakfast!! However, I found the digital portal communication to be less than desirable. I had to report a smoking violation at least four times. I also reported guests using the hot tub after hours due to the noise while I was trying to get my family to bed. While I did speak with the front desk night manager, who was apologetic regarding these repeated nuisances, I left feeling that my value as a loyal guest was not fully recognized. I appreciate the high level of service provided by your hospitality team and hope this feedback helps improve the response consistency for future stays. Respectfully, Bryan Smith Platinum Bonvoy Member

Wish I could give it 3.5 stars. We really wanted direct beach access which was the absolute best…read morepart, especially with the free golf cart rides to get down to the beach. There was just too many things that left us disappointed on our first trip here. There are 2 EV charging spots which was a lifesaver this trip and being a trolley stop was absolutely amazing for getting over the bridge into Clearwater Beach stress free. We saw pictures of a tennis and pickleball court online but those have been demolished and replaced by a grassy area :(. Thankfully sand bay tennis park is less than a mile away and the trolley does stop there. 3 volleyball courts which were great and sunsets 10/10! The Easter Egg hunt was a fun and unexpected treat for the kids :) well organized. I checked in early on the app, knowing it was a holiday weekend and there may not be rooms available early. We were able to pick up wristbands right away but we later found out these were not watched or enforced anywhere. In fact, you do not even need a key to enter the building from the pool/beach. I believe this added to the insane crowding at the pool. Could not find a pool chair at ALL - very stressful and had to set our belongings on the ground in order to swim. They could not keep up with the towels either and by 3-4PM, you could not get one at all. The pool bar had short hours and the line was insanely long every day. The pool bar shared the same line as ordering the food truck food which added to that chaos as well. On Friday the food truck shut down early as well. There was one water dispenser in the lobby but it was always empty. I felt like a bother asking the mainstay tavern for water. The food there was very good and we ordered to go. The gym was amazing 10/10. The beds were AWFUL 0/10 they are on a platform with absolute no give at all - ROCK hard!!! Had to walk across the street to the other Marriott location to get espresso coffee. The extra charges are too much - says $30/night to park but after taxes and fees it is $35 a night and $25 a night for the resort fee which doesn't cover anything but bikes as the trolley is already free. It is $45 to rent 2 chairs and an umbrella at the beach. The resort fee should offset this cost!!!!! The location is amazing but these extra charges are just too much and our stay left a lot to be desired. I also had a fraud charge immediately following paying for parking even though I used the QR code at the front desk and have not used that credit card for any other purchases - I wish this was charged directly through the hotel instead. It is not gated.

I basically live on this beach and did not know about this rooftop pool and bar until today. I…read moreheard Andrew Cicale was Dj'ing here so had to pop in. Was an amazing vibe all around. Very classy restaurant on the top floor "Ocean Seven". Then the pool and bar area where we were at. Got some food and drinks had a lot of fun. Jerk Chicken was really good. Forgot to mention that music here was some great house music everyone danced and vibed out. Will be back here next weekend.

What a great experience. Had a fresh made piña colada it was absolutely delicious. The beautiful…read morehostess made it fresh with a fresh coconut. Also had a hotdog great experience at this hotel thank you.