I guess beauty is a subjective thing because while most of the reviews of this place are positive, I was considerably UNDERWHELMED by this place.
We stayed in the Opal Two Room suite which wound up being one nice room with a semi decent kitchen, living room, and master bedroom and one standard room with two queen size beds. They were separated by a small 4x4 vestibule, so they were technically connected, but still separated by two doors. Lame. If you wanted to access the kitchen or living area from the smaller standard room, you had to knock the door to be let into or keep the nice room open all the time. I guess the standard room is what is the real disappointment of it all.
Aside from this, much of the furniture and carpeting has seen better days. Curtains torn on the bottom, carpeting that sheds and has stains on it, and dated and cheap looking decorations to name a few. The pool is just OK. It's worse in person than in pictures and full of nobodies who think they're somebody's. The hot tub downstairs looks old and in need of maintenance. Your room does come with a good sized balcony, but only in the main Opal suite. The other room has a crappy small balcony that everyone else gets. This could be remedied in the future by removing the partition wall and connecting the two balconies into one larger one (pay attention management). There is a private jacuzzi on the balcony, but I was rudely interrupted on my trip by a maintenance person who came to check it, told me it wasn't heating up, and told me I would get a call from management later to fix it. I never got a call nor did I want someone in my room on my vacation. I came here to relax, not look at staff and for the price I paid, this place should have been on top of things BEFORE my arrival.
Much of the furniture outside has questionable stains on it and the "garden" is nothing but overgrown weeds and old Sego palms. There is fruit, water, and sometimes cookies and ice available in a small pantry in the hallway (you're paying for it so have at it, it's just ok, nothing to brag about). The real kicker is the valet. While they do a great job, they expect tips, so hit the bank beforehand and it's $25 a night. They say in and out is ok, but I'll be sure to check my card statement.
The only thing this place has going for itself is its proximity to the beach, no crossing the street for you. The outdoor blue cabanas at the beach are run by a private company who is shady in their fees and practices and won't tell you right from the start what you'll pay for them. Employees at the pool will look you up and down and ask you if you're staying on the property if you aren't white. That was the final straw with this place. I'm staying at this so called resort, you're an employee. Know where you stand and if you don't want to be courteous to ALL guests regardless of race, then go work somewhere else.
Save your money and go to a really nice place. If you're not used to the finer things in life, you'll feel like you're in a palace. Those in the know of a good life, this place isn't all that and certainly not worth the cost. Four stars? More like 1.5. You've been warned. read more