I used to go here all the time and get my nails done, didn't have any problems. Made an appointment for today @ 3:00. Got there was told to have a seat at the nail bar. 3:40 and still no service. Not even a "I am sorry that you are having to wait", "we will be with you shortly". No one said anything and there were several people that walked in behind me that were asked if they had appointments and they replied "No" and they were seated immediately and started having their nails done. Worst customer service skills ever. I will NEVER go back there and I would not suggest to anyone to go. read more

scheduled a mani pedi, had to wait, lots of people very close together. Work was not as good as other places I have been. My polish smeared, he was in too much of a hurry to fix it. Not very professional. Would not recommend them. read more

Ended up w sore toes for 2 days afterwards on my last two visits. Tech kept forcing my foot into the water after I pulled it out because it was ice cold and then again because it was scalding hot. Almost comical except it wasn't funny.Got a 30 second massage on the more expensive pedicure they offered and the tech forgot a step on my daughters pedi. Could not relax at all because all you can do is sit and wait for the next onslaught of pain. One heel was still rough when I left because I was afraid to say anything. If you ask for anything they start to gossip in a different language . Tech kept getting irritated with me when I kept flinching when she was cutting my cuticle and filing so rough and fast. Only returned to use up gift card but in hindsight should have thrown it away. Never going back. read more

My husband and I went last week for pedicures. No complaints on my services but my husband got the hot stone pedicure and the lady burned his foot BADLY!! My husband had to shew the rocks away from him a few times as she was continuing to try to use them after he pushed them away and said stop. When I saw his foot I took a picture and went back in to show them and they got the lady that did it to come over where she only denied burning him. She said it wasn't a burn and just to put lotion on it for the rest of the day. No apology and charged him for the pedi that he couldn't even finish. read more

OP Nails - Nail Salons Near Me - Johnson City, Tennessee

The worst and most painful manicure my friend and I ever experienced. We both dropped in to get a basic gel manicure and both ended up bleeding. The manicurist filed my friends fingers so roughly that she bled, and the manicurist for me cut my cuticle too deep. The guy who did my nails was an older man with glasses- he ended up painting my blood in with the gel nail polish (very unsanitary!). He did not do a good job with painting either, my gel is already peeling up after 4 days because painted my cuticles and did not clean the edges. A complete waste of $30. Will never go back here or recommend to anyone. read more

I've been there three times and every time I go, its been bad !!! And this is the last time I will be going there! I went to go get a new set of nails . It was painful, he was pulling my nails off. just so ruff ,clumsy and took forever !! He had to retouch my nails so many times he kept messing up !! read more

Loved my mani/pedi...Anna is the best, she knew exactly what I wanted and truly made perfect nail art as well. There was just a 10 min wait time. read more

OP Nails - Best mani/pedi...Anna knew exactly what me and my friend wanted. There was less than 10 min wait and she truly did a great job! - Nail Salons Near Me - Johnson City, Tennessee

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Have gone here off and on for a few years. Initially they were good. Not the greatest but were good compared to other similar salons in the area. Each time I've gone back it's been less impressive. They have a lot of techs and the wait for as busy as they are (especially if you're a walk in) is not bad. Expect to wait during peak hours. I have gotten pedicures and shellac manicures here and the pedicures have been ok. Historically the shellac manicures have been good but the past 4 times my shellac has consistently been bad. So bad that it comes off in a week (whereas my usual shellac lasts until I need it changed, nails grow out and it is obvious you need new polish due to new growth). I have usually gotten male techs and the last one did a horrible job. My shellac peeled in 5 days. For the price and hassle of having to get shellac done I expect it to last. Not to mention the damage it does to the nails. I understand that it is "cheaper" than a regular spa or salon, but when it doesn't last it's not worth it. I have the rewards app on my phone (a punch card that they have to type in a code to give you your punch credit) and that was part of why I returned so often, but now that's not even something to bring me in. The punch card is a cool concept but it's very inconvenient because they have to take your phone to someone to enter the code and you also have to spend a small fortune to get enough punches to redeem. Also this last time I didn't even bother with it because I knew I'd probably never go back. I'm kinda sad to see this place go downhill but it has. I guess it's too busy/popular to do decent work now. read more

If I could give zero stars I would. I have never been so upset leaving a place you go to kick back and relax. My mom and I went in at 6pm today to get a pedi for my mom and mani pedi for me. The foot tub was not clean so I asked for them to clean it and was immediately given attitude. While getting my pedicure I noticed they were using a used and worn file. I requested a new one and was advised against it. I insisted and again was met with attitude and foreign language gossip. I finally sat back to try to relax. While the nail tech was finishing up, her and other employees were arguing about who was supposed to do my gel mani, trying to put it off on someone else. Once I sat down to do the manicure, the man that was appointed to do my service asked how I'd like my nails cut and filed. I asked to have them oval at the top square on the sides. He used another used and worn file to quickly file them down and walked away. I noticed my nails were filed down into a very short square shape. When he returned I pointed out the error and he rudely handed me the file and told me to do it. I explained to him that I came there to get my nails done even though I don't feel like that should be explained in a nail salon. He tried to argue with me telling me my nails were too short for the shape requested. I decided I had enough and said I would only pay for the pedis and left. My mom wasn't happy with her pedi and I was completely appalled by the lack of professionalism and hospitality. Paid $50 to leave upset with two mediocre pedicures, and mix match filed nails with no mani. read more

I have been going to the nail salon for years, I have received nail fungus 3 different times. They are using the same tools on everyone. I had to get a prescription from my dr to get rid of this issue. I am at a lost for words. I will never go back here again. read more

They do good job but I resent having them speak their home language while working on my nails.

I was a walk in and just wanted fake nails. I got the pink and white done. Although quick he got a little close to my skin and made it bleed. Way overpriced for the nails but I was already there. They were very busy so I figured that was a good sign. Probably won't go back there for the fill, will walk in some where else. read more

Sitting here at OP Nails waiting to get a pedicure and they always frustrate me!!! The pedi will end up being fine as far as how it turns out. But, instead of sending me back to sit in a chair for 30 mins with no water, why not run water in this base and let me relax while I wait! I much prefer time for my feet to soak and chill out versus them running the water and immediately starting my pedi. And, then I ask if they will feel it up and just get waved at. If relaxation is what you want while getting a pedi, this is not the place! read more

Although they do good work, their customer service has decreased dramatically in the last several years. To the point that I just won't go there anymore. No more feeling like just another $40 that they rush to get in and out! read more

Wonderful all around! Truc was amazing in particular but all other employees were very welcoming & kind! Would recommend!!!!

While doing my nails, 2 other workers came over and looked at my hand. 1 of them touched my nail and said something in a language I do not speak or understand and they all laughed out loud. Terrible work, thin coat of polish and sloppy. Was told on phone $26. Was charged $31 and was told tip figured in. Had to have my mother touch up my nails. I guess since I'm a teenager they felt like they could take advantage of me...and did. Stay away.....beware. Bad news.....bad business. read more

I have came to OP nails several times in the past and have never had any complaints, but today I am leaving a bit annoyed. I choose to get manicures and pedicures for myself and for the presence I give, so a negative enviornment is not what I'm looking for. They did not speak to me nor the friend I was with and did not let us know what the plan for our session would be. They seemed more concerned with their regulars that continued to come in. We both wanted shellac pedicures.... which I get every time. (Any nail place I have been to has encouraged this.) From the moment we both said this this the attitudes changed and they acted as if we we're a a pain, which is confusing. Shellac is automatically more money for them. I typically do not give bad reviews, but on a day off with a friend the lasto thing I want is to feel unwanted or as if our needs services are a bother. I will not be back. read more

I have been getting pedicures in similar nail salons for years, and had by far the worst experience at OP Nails. Forget the fact that the technician was rude to start with. I asked her to trim out the corners of my nails and, once she started, she had me in tears because she was so rough. I told her several times that she was hurting me because she was literally gouging at my toes with a sharp instrument. After the fourth time I told her that she was hurting me, she stated, "you wanted them trimmed - it is going to hurt." She continued on and after the next gouge on my foot, I asked for someone else to finish my pedicure. Her response was, "It is going to hurt no matter who does it." I asked her to stop trimming the nails, and she finished the rest of the pedicure. There were several other OP technicians in the room, and none of them seemed the least bit affected by the whole situation, although the other customers seemed mortified. My daughter has been there before, and they ran her credit card twice and she had to go back and ask for a reversal. I'm convinced now that it wasn't an accident. There are other nail salons with hard-working and capable technicians who do not despise their customers, so I won't be going back to OP. read more

My guy was great doing the shellac nails this morning, with little to no wait. Got in and out within 40 mins!

Probably won't be back to this place. I had one of the guys do a fill-in for me and the acrylic was uneven. He also didn't get anywhere near the cuticle whereas, most places get as close as possible without touching the skin. I got my nails done yesterday and it looks like they've grown out for a week. I will stick to LV nails where it's a dollar cheaper and they do a way better job. read more

I've been here before and did not come back for a while because their work is subpar. Today my experience was even worse than the last. First of all you do not tell a customer that you can't paint their nails the way they want. The ladies that gave my friend and I pedicures had horrible attitudes. I suggest that they work on concealing the fact that they are talking shit about their customers in their native language. It's really embarrassing and off putting. Only after I made it clear that I was upset did they start being nicer and kissing my ass. Sorry but I will not be coming here ever again. read more