In an office with multiple phones, there is NEVER a day where all of our phones are working properly. There are constantly issues with the phones, and every time we call OOMA support, they are zero help. For WEEKS we have been down multiple extensions and each time we call for updates, nobody knows what's going on. We get escalated to supervisors who are beyond rude and unhelpful (if you want names - DANIEL and MARK). The customer service representatives we get passed to (again if you want names - CLIFFORD, RAFFY, and ANA) do not have any idea about the products they state they are providing technical support for. I have had to explain what the screen on our phone looks like, because the representative said they had NO IDEA because they have never seen it - yet they are supposed to provide assistance? I swear this is the WORST COSTUMER SERVICE I have EVER encountered. I would give negative five stars if I could. PLEASE BE WARY. This company is truly truly the WORST. read more