It's been awhile since they've done a delivery to my house, but I'm happy to inform you all that OnTrac continues to unimpress with their lackluster delivery of now damaged packaging... So, yeah, stop using OnTrac, folks, unless you're sending a delivery to someone you hate. read more

OnTrac - Another angle.. - Couriers & Delivery Services Near Me - Kent, Washington

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The person who delivered this to my apartment building LEFT IT ON THE STREET! Outside. On the sidewalk. In Downtown Seattle. The only reason I got it is because a neighbor saw it and brought it to my door. I was at home, too. I know that the delivery person didn't even bother calling, because our callbox rings our cell phone. Completely unacceptable!! OnTrac has never had the best service, but this is even a new low for them. read more

Over a YEAR of issues and fundamental flaws: Do everything you can to avoid having your packages shipped by OnTrac. They have some successes, but SO many failures. If you have any issues with them make sure you call the company that shipped it and explain to them why they should stop using OnTrac. (Walmart, Amazon, etc. need to hear over and over that this company is giving their customers terrible service, or they will keep using them and packages will continue to be lost or delayed.) Over the last year I have had 5-10 packages delayed or gone missing, and I currently have another 5 that have been indefinitely delayed for days and days. There seems to be several issues, but the big ones are a deeply flawed tracking system and poor staff training. The tracking system pushes inaccurate information to the customer and to the seller. Example: I currently have a package purchased from Walmart that has been delayed for a few days. The issue is the OnTrac tracking system says "Out for delivery," but also further down it says "Shipment Delayed; Delivery Date Updated." Every day the delivery date is updated to the next day and nothing changes day after day. The key issue here is the "Out for delivery" is what gets pushed to the retailer (Walmart in this case.) So every person who track their order through the retailer (Walmart, Amazon, Best Buy, etc.) will day after day see that the package is scheduled for delivery either that day or the next day, and will stay like that for days or a week, until it will suddenly be Returned to Sender. I don't know if this flaw is the result of poor programing or intentionally designed by OnTrac to hide their delays from the companies (i.e. Walmart) that use them as a service. I have talked with no fewer than 5 different OnTrac employees about this problem including a regional manager. All of them agreed this was a major flaw and a year latter it is still in existence. The representative I talked to today confirmed with me twice that my package has NEVER been scanned to be loaded on a truck and is DEFINITELY still in the OnTrac warehouse, despite the fact that the tracking says it is CURRENTLY "Out for Delivery." This is so fundamentally broken and I have brought it to the attention of numerous employees, supervisors and management over the last year. All of them said they would push this along the appropriate channels and strongly advise the issue be fixed. A year later it still has not been fixed. I don't know if all of these employees lied, or if OnTrac is unwilling to fix this fatal flaw, but regardless everyone should avoid OnTrac, and tell everyone they shop with to stop using this company. In anticipation of the inevitable Business Manager response that a lot of people get: Your account is set up in a way that we can't private message you tracking numbers or anything else. read more

Received notification that a package arrived at the Kent distribution Center on Wednesday 11/17. It was initially received scheduled to be delivered the following day. It is now three days since and still has not been delivered. The customer service team has been responsive and I can't fault them, but sitting at a distribution center for going on five days now is totally unacceptable. If I had the option to go pick it up locally I would've done so. read more

Delivered multiple packages to wrong address, including a perishable meal kit delivery which ruined our whole week of dinner plans. Our house number is clearly marked in three places on our property and no other delivery service has ever had issues finding us. Another delivery with fragile items was thrown over our fence haphazardly. Very difficult to navigate through their automated phone systems to reach a human, almost as if they're trying to avoid providing customer service. I will say even I did get through to someone, the rep was very polite and helpful. But that didn't make up for my lost packages and the time I wasted dealing with these issues. Every time I find out a delivery is coming through OnTrac I start stressing out. Please get it together, people. read more

Delivery drivers who must not know how to use google maps (or just don't care to find your house) and extremely poor customer service.

I filed a BBB complaint and the response I got today is that "after performing an extensive search, we are unable to determine the current status of these packages" and that I should contact the vendors about the issue. A couple of these items are either A. more expensive now or B. no longer available. Expect a bankruptcy filing any day from this company read more

I'm praying Blue Apron stops using OnTrac for delivery. The independent drivers they hire are unscrupulous individuals with questionable morals and lack any accountability. OnTrac delivery reviews are generally very negative, with customers frequently complaining about unreliable delivery times, poor customer service, missing packages, and a lack of communication regarding delivery status, often citing issues with drivers not attempting delivery or leaving packages in inappropriate locations; many consider OnTrac to be one of the worst delivery services available, with numerous complaints on platforms like the Better Business Bureau and review sites like Yelp. Blue Apron recommends throwing away food orders that do not arrive on the due date because they can't guarantee it's safe to eat. If they stay with these independant OnTrac drivers I fear my Blue Apron boxes will never arrive in time and will continue to end up in the dumpster. It's a sinful waste of food. read more

first shipment showed on time with a delivery from California to Charlotte, NC. 5 days later shows damaged and to contact seller. now the replacement package shows it is in Charlotte for the past 11 days processing. I messaged the seller and advised them i will not be buying anymore from them unless I have another delivery option. they are Horrible read more

I had never heard of this company, until I recently placed an order from Nike. Although the delivery was scheduled for 8/4, I received it on 8/1. I had also added instructions 2 days after my purchase and somehow they received them. I am absolutely impressed with the exceptional service. Thank you! read more

Poor rating due to new bad customer service policies. My On Trac driver did not follow clear delivery instructions and left package in wrong place! When I tried to file complaint, all I got was automated virtual "assistant" and lack of text responses. They used to at least have a phone # but no more. Use an alternate delivery service read more

do not used ontrac they will not deliver your item or they will deliver and put in wrong address and there customer service is not even a real person and they dont care and i dont know why temu and wallmart use them read more

Stated they delivered a package which never arrived nor dropped off. Customer service is not helpful whats so ever and tell you to contact the website you bought merchandise from. If I could give zero stars I would. read more

I ordered an large item from Amazon. OnTrac was to deliver this item to me at a rv resort in Arizona. I've ordered and received items as many people do here with out any issues. My name address and space number was clear. I received a alert that my package was delivered but I did not receive it. The office was closed so I checked with them to see if they by chance had it. No such luck. I took another look at the tracking details and found a picture the delivery person took when the package was supposedly delivered. The picture was of a mobile home that was just being installed no address . Also there was NO package in the picture!!! So heaven knows what really happened to my package. The only for of communication with this company is email. No phone number could I find. Note to Amazon sellers your taking a chance when you use this service. Amazon say they will refund my $$ in 2-5 business days we shall see. read more

Let me start by saying the customer service agents were very courteous and friendly. They must get a lot of practice. Even though I had to call a second time to get answer to where the hell is my package that was posted on the tracing site DELIVERED. Oops, sorry, the package is not delivered. Thank you to the second agent who was able provided that info. First agent... well maybe she was off the last two days. As for on-time delivery, I think I will use snail mail. Or have my 90-year-old grandmother walk the package. Even if it takes a month at least she wouldn't tell me it was delivered when it was not. Love you granny. read more

OnTrac is the literal worst. UPS, FedEx, Amazon, Instacart drivers can all deliver on time, they can all find my house. OnTrac has had two of my packages 'held' for 5 days saying it is held pending additional information. There is a Contact Us link where I've filled out my information and a message reiterating my address for the last 4 days and no one has responded. The phone number online is a recording. Absolutely useless. My packages are being held hostage by an incompetent company. I beg retailers to stop using OnTrac. read more

This is the worst company ever. I had a package coming from a supplier in California. It did not show up. OnTrac claimed it was delivered Friday, May 26, and signed for by "Ron C." The only problem is that my business was closed on May 26, and there is no one named, "Ron C." working anywhere in the entire complex. OnTrac has no live agents. The only way to communicate with them is via text, and they just go around and around. Today, they said they have closed the investigation in spite of the fact that they never located the package, and insist it was delivered on May 26, when it was not. Beware. Find another shipper. read more

This is the worst delivery service imaginable! If I could give zero or negative stars, I would. Believe your fellow Yelpers and avoid using this company! We get food kits delivered weekly by SunBasket and they have been using OnTrac for deliveries. We have repeatedly had driver leave our food box on our darkened driveway, where it is not visible from the house and could easily be stolen. Our delivery instructions have always said "Leave in porch" but after several drops were left on the driveway we complained to both OnTrac (using online form with tracking numbers) and to SunBasket. SunBasket responded promptly to my complain and changed the instructions to say "Leave on porch, not driveway". They also offered to switch us to FedEx in a different delivery day. Even though they didn't respond to our complaint, we gave OnTrac another chance and the next delivery was left in the porch. However, the next week it was left in the driveway again, for which I submitted another complaint. OnTrac is not a reliable service; furthermore they never responded to my first complaint for the same issue so I don't expect one this time. I have now told SunBasket to use UPS or FedEx if they want to keep our business. I usually like to use smaller, local businesses, but OnTrac has lost my business for good! See my photo of where the driver has been leaving our packages - these guys are incompetent, so in understand why they have received only 1 star ratings. Whenever UPS or FedEx make a delivery, it is always left on the porch, out of site from passers by and they ring the doorbell. OnTrac cannot compete with the likes of these companies. read more

OnTrac - This is where OnTrac leaves packages, in spite of our giving explicit instructions to leave on front porch! #worstdeliveryserviceever - Couriers & Delivery Services Near Me - Kent, Washington

Lied and said an item was signed. It was not and I can bet 10$ it never even made it to my door. This is a shit delivery service. If you buy something and they ship with this company cancel and get it somewhere else if you want it to show up. read more

OnTrac - This is where the shelf should be but instead it's just me flipping it off - Couriers & Delivery Services Near Me - Kent, Washington

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Worst shipper I've ever dealt with. I live in a mobile home park that has a gate. It closes at night and UPS, Fed Ex, Amazon are all aware of this. I have no problems with any of them. Always receive my packages on time. They make sure to be on time so the packages can be delivered. OnTrac seriously doesn't show up till 1030pm at the earliest. They've tried to drop things off at midnight. So I went on their crappy site and sent an email and also submitted a "ticket" to tell them the situation that keeps happening. And I haven't received a response. Come to find out they returned my package to the company. This specific package is medical equipment that I desperately need. So I had to call the company and have them redo an order and tell them to please not ship with OnTrac. This isn't the first time it's happened. It happens every single time a company uses them to ship my packages. It seems companies are using them more often and I absolutely hate it because I know I might not ever get my stuff or at the least it'll be delayed for days. I give them 0 stars. If they can't deliver a package on time once in the last 7 times they've been my shipper I'd say they need to figure things out. What company delivers at midnight in the winter and then returns the package because of their own issue being late. And there's no such thing as communication with them. I don't think I have a single positive thing to say about them. read more

If I could leave no stars I would. I had a perishable box that was to be delivered yesterday. It never arrived. Checking status I see it's delayed uh why? I'm obviously very concerned about spoilage at this point so I contacted them in to find out why this box went from near me to over 4 1/2 hours away from me. Customer service was less than helpful and borderline rude about this. I will use horse and buggy before I use this company again. And yes the entire box was spoiled. SUPER mad read more

This company has a phone number listed, however, when called, it tells you to go online and then abruptly hangs up on you. That's the business model? Zero customer service. Not sure how they stay in business or why anyone would willfully use them. Online, I was given the person to chat with by the name of Jakaira. It didn't take long to realize that Jakeira was A.I. It asked for my tracking number 3 times, despite me already giving it twice. Thinking of contacting the BBB with this! read more

0 stars for me , here I am getting something expedited and they don't know how to do their job. They will lie and say they delivered your package without ever contacting you or doing simple things like looking through the call box and dialing the number they see for the name on the package . So unprofessional. And when you call to tell about the poor service they're going to just push you off with no reward no nothing. Just a hard Oh well!!!!!! Contact who you purchased from, Like they're oblivious that their employees are stealing packages and not doing their job read more

OnTrac - "Delivered" but no one called my number on the package which is the smart way to handle delivery packages. - Couriers & Delivery Services Near Me - Kent, Washington

It is completely unacceptable to send a text message saying attempted delivery ,while I'm sitting here all day. If they needed step by step instructions on how to get out of the vehicle and walk to the door then I don't know what to say. If they needed ANY INFO BEYOND AN ADDRESS then perhaps send the text asking way before. I'm sorry but if any other company uses this carrier I will not be ordering anything. There is no 800 number just an automated text which says they will contact me within 2 business days. Seriously I don't even know what info. My address is the same today and tomorrow. read more

I personally had no problems with this delivery service. They guy who delivered my package was very helpful and courteous of my home and my neighbors who were outside at the time of delivery. My package was also in one piece and I will definitely be using them when I order in the future. The old gentleman who delivered my package was very surprised to hear about all the negative reviews as he has tried his best with making all deliveries up to the customers satisfaction read more

Just terrible. Lies about delivery dates, not following through on promises to update, and as far as I can tell my most recent order disappeared from the face of the earth three days ago. Any seller that uses them is ripping off their customers to save some bucks on shipping because they have to know this shady company is terrible. read more

Anecdotally, this courier has lost a lot of things at work. But NORDSTROM, which tries to advertise excellent customer service decided to use this courier for a $75 item. I was nervous but hoped it would work out. They tried to deliver apparently to the address given, when I finally contacted them yesterday, 6 days after eta, saying that if they were struggling they could bring it to my place of employment, they contacted me TODAY to say it was not in the warehouse. Can someone let me know where it is because they don't seem to have an answer... Nordstrom luckily gave me a full refund, but I don't know if I will ever order from them with so many other shopping options. read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

Awful, never received a $400 order and they offer no help. Ontrac says talk to temu, temu says talk to Ontrac. Neither offering any kind of solution read more

My package was supposed to arrive yesterday and was listed in Everett, WA which is about 15 minutes from my house. Last night at 9pm it tells me that my package has been delayed. This morning now it says my package is in Kent which is FURTHER from my house (about 30 min) You can't call customer service or do a virtual question because everything re-routes you to their automated system. So now here I sit for the second wasted day just waiting ALL DAY for a package. Who knows if it will even get here today. Do NOT use this carrier! read more

Throw package to make noise, not respect customer. The driver even speak dirty words.

I have a sign on my front door that tells delivery company drivers NOT to deliver at the front door location and to deliver at my other door, which is just a few steps away from my front door. I wrote to their Customer Service Rep., Jessica, who assured me that they would correct the problem. Well, they didn't correct the problem. This afternoon (Sunday 10-13-24) an OnTrac delivery man put my package on the front door and I stopped him before he drove away. I said, "do you see this sign?" then, in heavily broken english, he replied, "no sign" and again, "no sign" and a 3rd time, "no sign". I walked out onto my front porch and pounded as hard as I could on my door and I said, "SEE, HERE'S THE SIGN!" The guy couldn't read it!!! Now I wonder if he even has a legit driver's license! I tried their "800" number (800) 334-5000 which was intercepted by a recorded message that said something like, " I'm sorry, this CELL PHONE has nobody to respond to your call." In my opinion, the deliver service and customer service cannot be trusted. Find some other company to handle your shipments. Tell those who ship to you to try an alternative carrier and discontinue use of this inept company. read more

Just received my order from Nordstrom via On Trac, the items and the box smell like pot. Nauseating. The driver was visibly smoking in the van. I hate this delivery service. In the past they have misplaced and delivered my my packages to the wrong address. I avoid purchasing items online from Macy's & Nordstrom, knowing they primarily use so Trac as their shipping service. read more

If I could give negative stars, I would. OnTrac has no accountability nor care for consumers or the products they ship. My first delivery was delayed and subsequently delivered and left at my doorstep at 11:30 pm, while is was asleep. I found it at 7:30 am when I woke up. Mind you the items shipped were VERY expensive and could have been stolen. Now, the second portion of my shipment had been sitting at the destination facility since 8:06 am yesterday morning and has NEVER been out on a truck for delivery. I finally ask to hold the shipment and I will come pick it up, it's only 10 mins from my home. I am told Best Buy needs to give permission. I spend 3 hours finally getting a supervisor from Best Buy to give permission on a conference call with OnTrac. I am told I will be called back with an update. I call back 2 hours later and was told I can't pick up my package due to the agreement between Best Buy and OnTrac. I was subsequently advise my "ticket" will be escalated. Mind you I was advised a ticket was escalated at 12pm this afternoon, and never got a response. Apparently OnTrac has no way to call their own share houses. I am beyond frustrated and distaste the service from OnTrac. read more

I have NEVER shared a bad review and I'm extremely disappointed that I even need to. But this service is hands-down the worst of it's kind. Not once, but TWICE in the past month, I have dealt with their crummy customer service. Their lack of professionalism, desire to help, and their blatant "not my problem" attitude has me fuming. Delivery Problem #1- I was sent a confirmation that my package was delivered on my doorstep. I was home the ENTIRE day with zero notifications from my motion detection camera. I reviewed all activity from the time they said it was delivered (as well as look the through the rest of the days footage) and saw NO SIGN of a delivery, truck, or otherwise. I emailed them to ask for photo proof that it was indeed delivered to MY door and not accidentally someone else's and the response I got was mind blowing. (I've attached their laughable response) Basically stating they "know" it was delivered correctly and to contact the VENDOR for further help. Ontrack didn't give two sh*** about where the package was or what they could do to figure out their obvious mistake in delivery. I was already over them after this first incident. THEN Problem #2- I was expecting a delivery from a company I shop with OFTEN and I've never had an issue with. Until they started using this joke of a delivery service. Once again, I got the runaround from their customer service. I first called the vendor to see if they had any information regarding my order. They let me know that it is now with Ontrac and they weren't sure why they didn't see any update with tracking information. I then contacted Ontrac to find out the whereabouts of my package and I pretty much received the same bologna "care" as before. They stated that they never received anything from the vendor (even though they show a tracking label created and "en route") and told me to reach out to the vendor with any problems. So, I went back to the vendor to let them know that Ontrac is denying any responsibility and putting the blame in the hands of someone else. Vendor said that they indeed shipped the package out and I believe them 100%, especially after our previous experience only weeks ago. I don't expect to receive this important package either. I'm not sure how this company can have SO MANY negative reviews and still be afloat. It's frustrating as a consumer and embarrassing for those who trust them to take care of their delivery needs. Get it together, Ontrac. You've got plenty of competition with reputable customer service. At least PRETEND like you care. read more

OnTrac - Couriers & Delivery Services Near Me - Kent, Washington

OnCrac still up to the same shenanigans. A package received at their facility on 11-29 and for the past 5 days -- Delivery Delayed. The weather should not be an excuse, FedEx and UPS were working, why not OnCrac? I contacted the vendor who uses OnCrac and suggested they do their customers a favor and ship with another company. Note to self: ask who the shipping company is. If no Stars were an option - no Stars it would be. read more

I ordered dozens of packages over the past month, and OnTrac was responsible for two of them. Guess which ones didn't show up, ever? Neither of the packages OnTrac was responsible for showed up, and we called customer service each time. Both conversations with the "customer service" rep ended with OnTrac somehow not being responsible for the packages while also having no proof that they delivered my packages. Keep in mind, my apartment has one of those storage lockers that makes package delivery extremely safe from theft (not to mention easy for the carrier because they dont even need to find my front door). We called the customer service of the company we purchased from, and they straight up told us that "OnTrac sucks and we get tons of complaints about them. But upper management only cares how cheap OnTrac is." Luckily the company owned up to it and we have only had to pay once. That company basically threw away 2 copies of the product I have been trying to buy. Thanks for nothing, the lot of you. read more

They are lucky you HAVE to put at least one star to leave a review. They f***ing suck.

Drivers can't find the address if it was staring them in the face... How is that possible for a delivery driver, I have never had a smooth delivery with them, worst ever!!, been waiting on my package for two days now. In the tracking note "Delivery attempted and business was closed", my office stays open until 10pm, this is just wild. Why do anyone still uses them for any form of delivery is beyond me. read more

They don't care where your package is delivered, just so long as it's delivered "somewhere". Forget about trying to resolve a lost shipment with their (lack of) customer service. read more

If i could give less i would Say they delivered my package but someone was home and they didnt deliver shit They stole my stuff or mis delivered it to someone else and are trying to cover their ass with shit service read more