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    OnTrac

    1.2 (186 reviews)
    Open 8:00 am - 12:00 pm

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    No pictures to show where the package was delivered to . First red flag

    Packaged marked delivered , never received anything , I do not understand how they are trusted with big brands like Victoria Secrets they obviously have broke delivery drivers that know they can get away with stealing packages their customer service is nonexistent. They have zero value and I wouldn't recommend them to anyone

    Can you tell me what you see? This is how OnTrac takes delivery pictures. BEWARE!
    Ella R.

    I ordered through Petco. I constantly checked delivery updates. It's rare for delivery drivers to drop off at 10pm. However, I waited. I had to leave and I got home after 10pm and it still wasn't here. The delivery update claimed it was delivered but it was not. The delivery driver took a picture of my package at night, in the dark and not using a camera flash to prove it was delivered. Can't see what OnTrac took a picture of?! But OnTrac wants to claim it was delivered. And they told me to contact the store. I looked in the morning and it wasn't there either. Until hours later, because of the kindness of neighbors it appeared on my doorstep. It was delivered to the wrong house! Why do you delivery so late? What kind of proof is this? The photo OnTrac driver took is garbage. I will never purchase from petco if they continue to use OnTrac services. No wonder they have so many bad reviews. BEWARE!

    Worst postal service i have ever seen seriously how does my package go from fontana california all the way to new jersey in one night they loose packages,or get stolen, or they straight up destroy your boxes on purpose if you ever get them when you're shopping online just know you're in for some issues. Ive called them their phone numbers don't even work they just end abruptly. The customer service is actually shit no help to figure how or why this is happening. NEVER USE ONTRAC PLEASE

    Damage box that has been tapped back together. Bowing because the contents have been damaged and dislodged from treatment.

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    3 months ago

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    1 month ago

    shows attempted delivery , says it was refused and to be returned , i was here all day , ontrac "never" showed up to my address

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    Page 1 of 5

    Ask the Community - OnTrac

    Review Highlights - OnTrac

    Shipped my transmission very quickly overnight from another state!

    Mentioned in 2 reviews

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    Express Courier Solutions

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    I am so happy! I just bought a condo in Rancho Cucamonga and didn't learn until I moved in that the…read morecouch I bought wouldn't fit... turns out with the layout of the entry way of the condo all the neighbors has the same issue so it was very frustrating. I picked out another much smaller couch and that still didn't fit. I was beyond frustrated. When i initially moved in I had a small futon that fit so I measured it and it measures 79", so I went back to the drawing board to find a sectional that would split up into pieces that would be around that length. I fell in love with one at Costco...problem was I drive a tiny car and there was no way I could get the sectional up the stairs my self. I was talking to the guy at Costco and they told me Express Courier Services would be able to deliver it and gave me their card! I called and the guy told me he needed about 24 hr notice and gave me a quote. The couch plus the delivery fee they quoted me would be about the same as what I was originally paying for at the furniture stores so I went with it. Communication could have been better, they didn't really confirm or text me back after I gave them my address. It was also a little weird to pay so much for an item and walk out of the store with out it, hoping these people would show up and pick it up... Javier did end up calling me to confirm and gave me a two hour window. They showed up at the exact end of the window... But their professionalism while here made up for everything! They still initially had some trouble getting through the door, but unlike the other delivery guys, Javier immediately said "Don't worry we'll make this work" which was assuring. Javier and his assistant tried at least 4-5 different ways to get the couch in and it finally worked!! I honestly felt like maybe my second couch would have fit if the guys had been more persistent. Well everything happens for a reason and I love my new couch, and very happy with Express Courier Solutions!

    I had a need to have a box delivered same day and I had never used a courier service before. I…read morechecked on Yelp and found Express Courier Solutions. I called and spoke with Javier, he answered all of my questions and let me know he would just need a little lead time as I did not know exactly what time the package would be ready. When it was I called him and we set a time for pick-up. Javier was prompt, courteous and very professional. I asked if he could send me a copy of the signature that the package arrived and he sent it by email directly after he delivered. I would highly recommend!

    OnTrac - couriers - Updated May 2026

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