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    Recommended Reviews - OnTrac

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    Email with seller

    I ordered clothing items & mistakenly my former address was listed. I believed my package would've been forwarded as others were but was unaware USPS was not delivering. I contacted the seller and On Trac/delivery. Both told me to contact the other. neither assisted and did not care I was out $100.00+ for my items. Handling it outside of a company could cause confusion

    It will false notify you that it's on its way to you but won't actually be on its way to the destination. I was chatting with customer support she wasn't trying to help me she kept telling me the same thing for some reason it didn't show my unit number and I was telling her it was unit 107 she ended the chat which was so rude. I'm waiting to see if my package comes in or not since they screwed up my address. I was just trying to know if they will find it so it's easier for them and me.

    As you can clearly see the "delivered" box was smashed! I've never seen that before. Also how does this prove its my package to blur to read

    The delivery driver apparently delivered a box that was smashed in half of its original size. Per the blurry photo that showed it was "delivered" prior to the delivery driver stealing it after "delivery" the box was smashed in half. The star that is typically on side of box in center of box, was smashed to half of the star! So the box was literally squished in half. However I'll not know how the merch was due to the driver stealing my package. I've never had mail theft at my house and also work from home. They stole my $309 Macy's order! It had mens medium shorts, estee lauder makeup and other este lauder stuff!!! So beware this company scams hard! Also the delivery time per the store said it was delivered at 8 am so I checked immediately. No package. The OnTrac states delivered at 4:03 pm. I work from home they stole my package. I would also like to add that tracking is not accurate. Does the driver send the alert that it's been signed? If so why send it at 8 am? Then actually deliver at 4:03 pm. Hmmm? I wonder?

    M.C. L.

    If you buy something online, ask which shipper they're using. If they're using OnTrac, cancel your order. Especially if you are buying food. It will arrive several days late. This location in particular is THE WORST. See how my package has been stuck in Tacoma? And although they changed my delivery date to Saturday, October 16, they simultaenously indicate that Saturday delivery is not happening? I'm calling my credit card company right now to complain.

    Exactly how packaged was left at my door

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    4 years ago

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    4 years ago

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    2 years ago

    they are holding a package at their warehouse that was supposed to be delivered today. no reason just idiots.

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    4 years ago

    I called them when my package was a month late. It was lost but they never let me know.

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    Page 1 of 2

    Ask the Community - OnTrac

    You might also consider

    FedEx Ship Center

    FedEx Ship Center

    (56 reviews)

    Our package was delivered down the street to the wrong address. When I discovered yesterday the…read morepackage was delivered by FedEx three days earlier and a photo by FedEx shows the front door area where it was delivered, we could clearly see it was not our home it was delivered to. Yesterday, I drove up and down the streets to see if I could find the front door that matched the front door area in the picture provided by FedEx. Surprisingly! I found the front door down the street. These are neighbors we've known for ten years. The wife showed us a thieving "porch pirate" coming up to their door that same day the package was delivered in the evening in a SUV style or truck with a cab on back of truck and with his face covered, quickly walked up and snatched the package. I have tried to update FedEx since yesterday morning about this information I describe in this posting, and I am stuck in the process by FedEx of waiting for a callback from FedEx after they look into this matter further. I am dismayed that I get this jerk around response from FedEx. All I wanted to do next was have that FedEx delivery person who delivered our package to the wrong address come by me door so I can show him the videos from the home down the street showing how the package was stolen off their front door and, of course, I would like to describe the bullshit we are going through because he did a shitty job with the delivery. See the pictures provided from the videos of the thief stealing package from the front door in Parkland, Tacoma, WA

    Their drivers consistently say they couldn't deliver my business' packages without ever attempting…read more I can't imagine why any sane person or business would ever use Fed Ex to ship a package. I have never heard one person say anything good about Fed Ex and when I see that my expected package is being shipped with Fed Ex, I know that there are going to be problems. It's crazy to me that Fed Ex is even still in business, so I have to assume the problems are not nation wide but specific to this branch. Unacceptable.

    The Wright Move - Anthony & Rick

    The Wright Move

    (10 reviews)

    Forgive me if the names are misspelled. My wife and I are currently recovering from a move that did…read moreus in, emotionally. Then Anthony came to our rescue, and what a Godsend he was. All provided us with excellent service and fruitful conversation. We were amazed with Maury who is from Guinea. We learned that he speaks his native language (French) and English. He said where he's from English & French are spoken. There are numerous people who can barely speak English. Bravo Maury and it's great to have you in the USA. Pleasant, well spoken, a gentleman and extremely strong. With his height he could be an NBA player. Then there is Hymie. Always a smile on his face despite doing heavy lifting and working diligently. He was the mechanic on hand and was there with his handy tools dismantling furniture, only to put them back together at our new apartment. While wife had taken the car to put gas in it, I told Hymie that the woman in 5he house would always change furniture arrangements around. When we arrived at the new place my wife began saying where she wanted everything to be placed. Hymie looked at me and smiled. He had been forewarned. The leader of this great team was none other than Anthony Wright, and his demeanor and joy was infectious. Always making certain his crew was working to our satisfaction. Then we started talking food, and there is truly not a more fun topic. We learned what he liked to eat as we told him we loved to cook. We've set a dinner date whenever our new nest is completed. Thank you Anthony, Maury & Hymie for treating our belongings with kit gloves and seeing us through the exhausting task of moving. A new neighbor shared the fact she was observing Maury & Hymie work and said they were the best team she's ever seen moving belongings, and being on the ground floor of the apartment complex, she's seen many movers. Congratulations to the team of The Wright Move. The title says it all. Mahalo, Moana & Sherman Brown

    The Wright Movers were professional, courteous, and most always went the extra mile to keep our…read morestress levels to a minimum. As our move entailed our belongings to be transported from Olympia, WA to Minneapolis, MN, I don't think the move would have been as smooth as it was had we used another moving company. Anthony and his team were on time with the right plan for a more efficient experience. Trust me when I say this, as we have experienced many moves in the last eight years, and suffice it for me to say, if you want it done right, choose The Wright Move for all your moving needs.

    Fleetfoot Messenger Service - Multiple phone agents working on-site and remotely.

    Fleetfoot Messenger Service

    (17 reviews)

    Magnolia

    Bad bad bad. I loved them for so long but they started outsourcing their calls to I think India…read more The communication and language barrier was very difficult. They missed the pick up. Called me 5 days later asking if the envelope was still ready to be picked up. Whatever they did to outsource and save money has been a disaster. But they did charge my card. Bad bad bad

    Fleetfoot is the preferred messenger service of my ex-employer and they really do a great job. The…read moredudes weren't always super friendly and often smelled pretty bad, but they were always on time and never (in my recollection) screwed up a delivery. A couple times I had questions about charges on the invoice and the accounting guy was quick to sort things out. The phone dispatchers are way nicer than, say, the average person you talk to when calling a cab. Fleetfoot serves the greater Seattle area by bike, car and truck. Many delivery options available including same day, 2 hour, and Rush. Reasonable charges; you can set up an account or make it a one time deal; they accept cash, card, or check. I think they can actually deliver anywhere in the state, just not in one hour! Orders can be placed ahead of time or as needed. They will deliver just about anything (including sealed alcoholic beverages) except meals, hazardous/illegal materials, precious gems and framed artwork. Regular hours of operation are M - F 7:30am - 5:30pm but after hours deliveries can be arranged. Some of my fondest memories of having an office job are from watching the punk bike messengers and suit - clad businessmen eyeing each other warily in the elevator . Good times. These guys are probably more honest than your average businessman, so for all your courier needs I highly recommend Fleetfoot.

    OnTrac - couriers - Updated May 2026

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