I couldn't find my package. So I called my retailer. The next day a driver came out to see what happened. I explained that I found the package. Excellent service!!!! Thank you OnTrac for ur dedication work. read more

The worst delivery service ever. they leave packages outside our gate where there is no cover and in all types of weather. They have dropped off packages in the rain that contain electronic items. The phone number on the packages is not answered. Theres no one to complain to or to provide help. read more

OnTrac is the absolutely worst delivery service compared to UPS, FedEx, USPS, Amazon and any other companies. OnTrac drivers do not know how to deliver packages for secured complex, like gated communities and locked apartments. On the other hand, all other drivers know how to get in the community property or how to get the locked door opened by communicating with apartment security or other way around. One time OnTrac left my package on the street by the apartment complex in rain. Yesterday, Saturday, OnTrac couldn't figure out how to get in my gated community from the side entrance instead of closed main gate. Every other drivers know how to come in from the side entrance on weekends. We received packages 7 days a week from all other delivery services. I will pay more attention to which delivery service the online merchant uses. No more OnTrac! read more

This is the worst delivery company ever. Every single package that I have had delivered by them is never received on time. I have a gate leading into my neighborhood and every time I contact on trac customer service to give them my gate code (because I know they won't try to deliver my package) and they still wont deliver my packages! I am so sick and tired of getting texts saying "OnTrac was unable to deliver your package". What do you mean??? You're not even trying!!! It takes two seconds to read the delivery instructions and find the gate code. This happens with Every. Single. Package. I have stopped ordering from companies that use OnTrac to ship products because I have to jump through so many hoops just to get my orders! read more

I filed a police report against OnTrac several years ago when their driver stole my package. I drove to the Fife office to talk to the manager there who said he would call me back when he found out what happened. Of course, no call. I live in a gated community and have found my packages thrown over the fence into bushes. they claimed it was delivered. I was speaking with friends who I've in another gated community, and they found several Ontrac packages in the bushes near the main gate. There is a new report on NextDoor where the driver delivered a package that had been open, but was now empty. the resident met the driver, showed him the empty package. He took it back to the warehouse and it was delivered the next day again, still empty. How do these people stay in business? read more

I ordered clothing items & mistakenly my former address was listed. I believed my package would've been forwarded as others were but was unaware USPS was not delivering. I contacted the seller and On Trac/delivery. Both told me to contact the other. neither assisted and did not care I was out $100.00+ for my items. Handling it outside of a company could cause confusion read more

OnTrac - Email with seller - Couriers & Delivery Services Near Me - Fife, Washington

They are the worst! My daughter ordered a birthday gift from REI, and it was delivered to another house with the same house number! And here I am again waiting for an order from Home Depot. We just received a notification that my package is being delivered by OnTrac. I tried calling them to make sure it is delivered to the right house, but there is no way to contact them. They suck! These big box companies need to stop using the. read more

I would give it less if I could. Have had my package less than 20 miles from my home for over a week and every evening it's another delay! Hoping REI never uses them again. And I will be asking before anyone ships with that company to me again. Never have liked them every since they threw a box (watched them on my Ring) onto the porch and left it sitting in the rain because they were to lazy to walk 3 stairs and place it under the overhang where it wouldn't get wet. Their website virtual assistant is useless and no phone number to call. Poor service, lousy communication, and now wondering why a package would have made it from Colorado to Washington and sit for a week! Call me...I'll drive the -5 minutes to pick it up. Really hope someone launches an investigation on this company. read more

My Fred Meyer package was just delivered by OnTrac. I didn't have high hopes as I dealt with these guys, but I was shocked to see the driver literally throw my package onto the (concrete) porch! Everything was caught by my Ring Doorbell! Stay clear of this company! ************************************************************ If you found my review helpful, please smash the "useful" button! Don't forget to share my review with your loved ones and those who you care about. If you liked my review, follow me on Yelp or send me a friending request. Also, don't hesitate to PM me if you want my opinion on the business. Stay safe and healthy and keep Yelping! read more

It will false notify you that it's on its way to you but won't actually be on its way to the destination. I was chatting with customer support she wasn't trying to help me she kept telling me the same thing for some reason it didn't show my unit number and I was telling her it was unit 107 she ended the chat which was so rude. I'm waiting to see if my package comes in or not since they screwed up my address. I was just trying to know if they will find it so it's easier for them and me. read more

OnTrac - Couriers & Delivery Services Near Me - Fife, Washington

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They don't know how to deliver packages They need to find a new business I have address they couldn't deliver and notifications provide false information read more

Worst delivery service by far. Can't even find a Post Office to deliver a pkg to. Not sure why, it's a big brick building on a main road. Out of 7 deliveries from this outfit, 5 were not able to be delivered, couldn't find the address. I've notified the company using them that their "service" is unacceptable. Hope they quit using them. read more

We won't do business with companies that use this crappy delivery business. Left an expensive motorcycle helmet down by the road next to garbage cans in the rain. This is about 500' from house with no communication it had arrived. read more

Placed an order with a retail company who uses OnTrac to ship. I have been at my apartment waiting for it to deliver all evening and at 11:00 I had a knock at my apartment door from a neighbor who found my package outside on the complex steps. (We have a video keybox for remote entry that calls us to let handlers in for deliveries). No one even attempted to call for access/delivery, which takes 30 seconds. Instead, they left my package outside in a busy city. Thankfully my neighbor saw and dropped it off, otherwise this expensive purchase would have been stolen for sure. Laziness/negligence in my opinion read more

The delivery driver apparently delivered a box that was smashed in half of its original size. Per the blurry photo that showed it was "delivered" prior to the delivery driver stealing it after "delivery" the box was smashed in half. The star that is typically on side of box in center of box, was smashed to half of the star! So the box was literally squished in half. However I'll not know how the merch was due to the driver stealing my package. I've never had mail theft at my house and also work from home. They stole my $309 Macy's order! It had mens medium shorts, estee lauder makeup and other este lauder stuff!!! So beware this company scams hard! Also the delivery time per the store said it was delivered at 8 am so I checked immediately. No package. The OnTrac states delivered at 4:03 pm. I work from home they stole my package. I would also like to add that tracking is not accurate. Does the driver send the alert that it's been signed? If so why send it at 8 am? Then actually deliver at 4:03 pm. Hmmm? I wonder? read more

OnTrac - As you can clearly see the "delivered" box was smashed! I've never seen that before. Also how does this prove its my package to blur to read - Couriers & Delivery Services Near Me - Fife, Washington

WORST SHIPPING COMPANY EVER!!! All the bad reviews are legit. They must be extremely cheaper then other reputable, reliable shipping companies. Must be the reason companies continue to use them. Delivery dates and tracking are inaccurate. Nobody seems to know where packages are. Delivery drivers deliver to wrong address. Those are just 3 issues I've had in the last month. I've had to contact the shipper to have them resend lost items several times due to either it was stolen, lost during shipping or delivered to the wrong. I have begged Sephora and other online boutiques to STOP using them but they will not probably like I said because they are the cheapest. read more

If you buy something online, ask which shipper they're using. If they're using OnTrac, cancel your order. Especially if you are buying food. It will arrive several days late. This location in particular is THE WORST. See how my package has been stuck in Tacoma? And although they changed my delivery date to Saturday, October 16, they simultaenously indicate that Saturday delivery is not happening? I'm calling my credit card company right now to complain. read more

OnTrac - Couriers & Delivery Services Near Me - Fife, Washington

They offered me a job that would start at 7am and at orientation they basically had a scapegoat tell me I was deceived and ill be starting at 5 without a possible change of schedule or being able to talk to actual management who are conveniently in California. Completely unprofessional and misleading for the sake of wasting time. read more

The worst delivery company!!!!! They need to be shut down!!!! tried to call them because package has been sitting in Fife for four days and all you get is a message!!! My package has been delayed!!! AND You cannot leave a message!!!! read more

Tracking is iffy, delivery is iffy, delivery ACCURACY is iffy, and truthfulness is iffy. I've had more of their, "confirmed" vapor deliveries, than actual physical deliveries in my hands. I've been charged for no deliveries, charged for their damages to my items "delivered" to me, and returns by them never arriving to the originating eTailer. Getting charged for their irresponsibility in that regard was insulting and aggravating. NO. I do NOT recommend them. For anything. Well maybe aggravation. read more

- Tracking is not accurate. They'll scan packages once and never update it so you can be present for delivery. - They deliver really late. I left my business to gather supplies and they left my package with the neighboring business. - On an entirely separate occasion from above, the tracking was not accurate so I did not know to be present for a delivery. Low and behold they leave my package outside for someone to steal rather than take the package back and mark a delivery attempt. - All in all, a terrible experience every single time I've ordered online and was sent an OnTrac tracking number. read more

OK first of all let me start off by saying the two photos I attached are just two of the Ontrac screw ups in the last 30 days. However that doesn't begin to scratch the surface of the on going problem i have had trying to get ANYTHING delivered from this company. So as per the aforementioned photos, the first package that I got within the last month was from Victoria's Secret. The items were supposed to be delivered on August 30 it ended up being "delivered "on August 31. I did see the delivery driver pull up in front of my house still in the street, in an unmarked white van, get out of his van dig around in the back and then get back into his van then use my driveway to back up into and takeoff in the opposite direction not leaving a package on my doorstep. As you can see from the photo it was marked at 10:01 PM delivered. I have cameras on my house, and the cameras indicate him pulling up to my house at 8:05 PM leaving at 8:06 PM and never returning back. When I called Ontrac about this which was immediately after he backed up into my driveway and then left because I had not only seen it on my security camera but also through my front window which was open and I was sitting on my couch in the living room. So I called Ontrac and said why did your driver just pull up and then leave with out dropping off my package? they sent him a pager to tell him he was at the right address and yet he never returned btwo hours later he "delivered" my package supposedly to my house two hours later. What I think happened is that he saw that it was a package from Victoria's Secret and he decided to steal it for his girlfriend or to sell it on Facebook marketplace. That order was all the last ones left so I couldn't even re-order what I had ordered it was over $300 worth of bras and underwear. Now +30 days later I have ordered another order from a different company, referring to the photo my package was lost for two weeks, and is now just sitting at some Seattle destination warehouse when I called customer service they said that they were unable to tell me which one it is and then I will just have to wait for that warehouse to contact me for when I can come and pick it up boy am I glad that I called and asked about my package that was supposed to be marked for me to be picking it up at the facility because according to Ontrac because all my package had been lost they had marked it for redelivery not for me to pick it up there as previously mentioned I do not want him on track to try to " deliver "my package to my home because I do not want another $400 order to magically go missing with no one being held accountable and may not be able to get any of my items. This isn't the first incident this isn't the second incident this is probably the 15th or 16th incident that I have had an issue with Ontrac. I ordered Sephora I have Sephora two day flash shipping subscription I'm also a Sephora rouge member, so being that I have those additional perks from Sephora I tend to get a little you know samples or my rewards bizarre things in my packages on top of whatever I've ordered I have had my Sephora orders opened every single time I've ordered online and I've had some thing stolen if not all of it besides my samples of my rewards bizarre things. We are talking I have had $68 foundation stolen face creams skin care all of that magically disappearing from a Sephora order I do not think in the slightest Sephora would package an empty box with just samples and still charge me for these items the only logical explanation for why my package is missing its items is because someone at Ontrac theater which ever facility it is wax to open packages that are marked with specific stores and take things out of them I can understand how that could be a lucrative business but Ontrac you need to make a change stop hiring felons or shady people that can't pass a background check. Thank God Sephora albeit at an extra charge re-ships via another shipping service the stolen items by this crappy company. I honestly do not understand how they are still in business. I guess they were wrong about meteorologists being the only job you can be 85% inaccurate on and still keep your job, ontrac has proved there are two. read more

Absolutely disgusted with the service. I had a package that was supposed to be delivered to my house with over $400 worth of items and out of the 23 only 2 were there. On top of that the package was delivered to my door totally open! Who delivers an open package?? No note or any documentation of my package being damaged. Unfortunately this isn't the first time I've had a package delivered through Ontrac with missing items. read more

OnTrac - Exactly how packaged was left at my door - Couriers & Delivery Services Near Me - Fife, Washington

they are holding a package at their warehouse that was supposed to be delivered today. no reason just idiots.

This service was just awfu. I feel completely left in the dark with what's going on with the delay on my package. There has been absolutely no communication or accountability on there end of the issue which is unacceptable. They don't have a working number to contact them through so you can't even call when there is an issue or confusion. Please get it together and communicate with you please. read more

My heart sinks every time that I find out that OnTrac is the delivery company as I know that my food will be days late and inedible. I hope that this company goes out of business. read more

Like everyone says- the worst. My heart fills with dread when I see a package is going through them. It's terrible because as a shopper you have no control over it. They lose or are weeks late on everything. They don't respond to calls or emails. The worst. The worst. The worst. read more

why and how is OnTrac even a delivery company. They almost never deliver and if they do, its days later than when it was marked delivered. What a joke. When asked about it they say the item was at the correct location when marked as delivered. My cameras indicate that was a lie. read more

I had 4 packages marked "delivered" but I never received in the past 7days. I contacted OnTrac customer service and only once were they able to change the status from "delivered" to "lost-contact shipper". I found out the OnTrac delivery tracking program thinks that a package must have been delivered when it sits for 7 days so changes the status from "date changed" to "delivered". You can tell when this happens because there is no "out for delivery" status before being "delivered". It also seems (depending on the number of packages) that your delivery time will be 5:02PM or 5:03PM. The last time I contacted OnTrac customer service they said that this is a known bug and there is nothing they can do about it. They told me to contact the shipper. Unfortunately most shippers require you to wait 24-48 hours after "delivery" before you can file for a replacement or refund. Unfortunately the first time this happened I thought it was a glitch so I'm getting the products delivered again -- by OnTrac. read more

I disappointed that I have to give them 1 star. absolutely the WORST delivery service I've ever had the misfortune of dealing with. this is the 5th time they have Mis-Delivered (NEVER RECEIVED) a package. this was a delivery from Home Chef which perishable and time sensitive, NOT only did they NOT deliver to me, but to a wrong address all together. I've tried calling and speaking with multiple people including supervisors who refuse to correct my address in their system. They must use an OLD GPS system, addresses are SIMILAR, but deliver to the WRONG address when their GPS is used. I have tried and tried to give delivery instructions with cross streets and they NEVER follow them. just spoke with a supervisor who absolutely REFUSED listen, was nasty, RUDE and spoke over me. NEVER have I had such HORRIBLE customer service from a "SUPERVISOR" !!!! absolutely disgusting!!!! the food is a total loss at this point, not my issue - the issue is. NOW I've had to cancel my subscription of all future deliveries because the supervisor refused to add the correct delivery information and I already know what will happen. I now check ALL ONLINE ORDERS and will cancel if I see ON-Trac as the delivery service. NORDSTROM - BATH & BODY WORKS - and now HOMECHEF have lost my business because ON-TRAC refuses to have any resemblance of customer service read more

Looks like OnTrac is at it again. Sent me a delivered notification but it has not been delivered. Liars. Maybe you should hire people who are actually honest. What a concept read more

I order through an online retailer and they use Ontrac, I have never had an ontime delivery with them or a decent experience. If you email them to complain, they will just send your package back so you have to wait longer for it, take more days off of work, and they won't do anything about their employees lying about non-existent delivery attempts. Customer service is a joke, a very bad one. No one seems to take any type of accountability. I am filing a complaint with the Washington State Attorney General and have already filed a complaint with the BBB, my next steps are to file a claim against them in small claims court, each day I take off of work is 180.00 lost and then I try to spend hours on the phone just getting what I ordered and paid for. If you're ordering online and see the deliverer is Ontrac, just cancel your order, or do a store pick up. read more

I received an email yesterday saying that my package from Staples was delivered at 4:49 PM. Well I go down to get it and it's no where to be found. The email I got says that it was signed for: at front door. That idiot driver left my package between the doors at my apt complex...instead the right thing to do was enter 304 on the call box and push call. I would have gladly gone down and got it. Now it's been stolen. What's wrong with these delivery people? They're just plain lazy! OnTrac is a joke. Don't trust them, you'll never get your stuff. read more

Ontrac is hands down the worst delivery service I've ever experienced. Their drivers have placed packages in a drainage ditch below our home, on the side of the road, and on a rock near a neighbor's home, but only once in 26 deliveries, have they delivered a package to our doorstep. We live in a fairly safe neighborhood, but today I'm writing this review because a package was finally stolen after being laid by the side of the road. We live in a residential neighborhood with a paved, ungated driveway and have never experienced access issues with FedEx, Amazon, USPS, UPS. We have a ring doorbell and both of us work from home. Our dogs bark and alert us when someone drives up the driveway. We have caught Ontrac drivers in blatant lies, saying they have delivered packages to our doorstep, when in fact a delivery truck never approached our home. A few months ago, a driver flat out refused to come to our house to deliver a package and after hours on the phone with customer service, the driver's local manager called to let me know he'd be back after 8:00 P.M. to deliver the package. The driver showed up and refused to drive up our paved driveway, instead, telling me that if I wanted the package I could meet him at the road. He didn't wear a mask during our interaction and handed me a wet box. It was my wedding veil. I've spent hours on hold and speaking with their customer service staff, who are polite and professional. I'm guessing Ontrac must not pay their delivery drivers well, because they have very little respect for the work they do or the customers they serve. My greatest wish is to never have to call them again. Ontrac sadly delivers for Nordstrom, so I have been unable to discontinue my customer relationship with them. read more

I hope no one uses this company for reliable shipping! They sent my package to the wrong place and is four days late and still growing id just stay away unless you like trouble and not in any shape looking for your stuff to be ready read more

Very BAD company, I've already terminated the company i bought from, cause they used this crazy shipping company called on-trac. The pkg. Is 8 days late now and counting. Both the shipper and shipping company dont know where pkg. Is at.. Now i have to wait another 8 days before the company will refund me. You dont want your pkgs. Shipped through this company called on-trac. Dont do it. read more

Many companies in the West are using Ontrac and when I receive shipping confirmation - it is a big sigh. This company must be offering deep shipping discounts because the dependability is very poor. I had 7 packages all sitting in the Fife warehouse for weeks. Delay after delay then finally says on truck for delivery then another 3-4 day delay. Everyone understands slight delays but this is ridiculous. The customer service agents are pleasant and try to be helpful. There is something seriously wrong with this company and definitely the Fife warehouse . Hoping retailers re-visit their shipping options for customers. read more

I called them when my package was a month late. It was lost but they never let me know.

Just say no. Make sure to ask your shipper who they are using and request UPS or anyone else if they tell you Ontrac. WORST SERVICE EVER!!!! read more

DO NOT USE ONTRAC!!!!! My food delivery was 3 days late and they were instructed to throw the package away. I even called to ensure they would not deliver a spoiled box of groceries. They did anyway. After EIGHT PHONE CALLS to customer service, several escalations, multiple missed pickups, and ZERO follow up, I still have a box of spoiled food on my porch after a week that I don't have room to throw away. They will not transfer me to speak to a supervisor, and there is apparently nothing more they can do then send an escalation email (apparently they can't call a manager at this facility directly). Hey Ontrac, if this box isn't picked up by tomorrow it is going to be in your parking lot. read more