Solid experience for ono hawaiian. The place is always clean and with ample seats available. Staff were quick with my order and patient with me as I chose from their menu. Fish was great. It was sitting on the steamed cabbage though and the bottom of the fried chicken was a bit soggy. I removed that part and enjoyed the rest. Great flavor. Mac salad is always bomb and I got to try their new gava dessert cookie. Very good even though I'm not a cookie girl. Will be back for my next work lunch! read more

Ono Hawaiian BBQ - Hawaiian Near Me - Rialto, California

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I'm not going to lie, my first impression was, "Ehh... I hope this is good," just because trying a new place for the first time can go either way. It's kind of like going on a first date and figuring out pretty quickly whether it's your kind of place or not. Fortunately, Ono Hawaiian BBQ ended up being much better than expected. California food has honestly been impressing me, and this place kept that streak going. Coming from Texas, I still believe a lot of things are bigger and better back home, but for the price I paid, the portion size on the #24 Island Fire Chicken was very solid. This was more than enough food for one person, and I could easily see two adults sharing it. The Island Fire Chicken was the highlight. The heat level was just right. I would describe it as mild, possibly medium for some, but not overly spicy. It is definitely nowhere near Hot Cheeto or Taki level heat, so most people should feel comfortable ordering it. The chicken itself was juicy, tender, and full of flavor. Paired with the grilled onions, it was a simple but satisfying combination. The plate came with two scoops of rice, a generous portion of macaroni salad, and steamed vegetables underneath the chicken and onions. The vegetables appeared to be cabbage, broccoli, and carrots. Everything tasted fresh, and the portion sizes were consistent across the plate. The macaroni salad stood out as particularly good. I also tried the katsu sauce and teriyaki sauce with the rice. The dish did not need any additional sauce, but both were flavorful. The katsu sauce paired especially well with the rice. The restaurant itself was clean, the staff was friendly, and the service was quick. Even around noon, the wait time was only about 7 to 10 minutes from ordering to receiving the food. The interior has a similar feel to Hawaiian-style fast casual spots with island music playing, but still maintains its own identity. Next time, I would like to try the musubi, which I did not notice on my first visit, and the ribs also looked very appealing. The employee at the counter recommended the beef and pork as popular choices, but the Island Fire Chicken was easily the standout for me. Overall, this was a great experience. Good food, generous portions, quick service, and friendly staff. I would definitely return the next time I am in Rialto. I can't speak for anyone else cause I'm not from Cali but I did enjoy my time here and when I go to restaurants I usually go for what they're known for and usually don't order off the menu items (unless they're known for them) if that makes sense hence a lot of reviews for restaurants (even this one) get blown out of proportion especially if you're grabbing Crab Rangoon's at a Hawaiin Spot, like make it make sense that's like grabbing a burrito at a donut shop and being upset cause they're known for their donuts, remember it's probably just an upsell item we're in America people big business is big business and every other establishment is your competition so why not copy and paste it at your restaurant as well, if that makes sense . And I'm not knocking Yelp just seems there are always so many bad reviews on here and yet you go on Google Maps and the reviews show otherwise. read more

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My wife and I are regulars at Ono Hawaiian BBQ, and it rarely disappoints. We usually split the Chicken Katsu and BBQ Chicken, which is the perfect combo. The BBQ chicken is flavorful, tender, and juicy every time. For the chicken katsu, we like it extra crispy, so we always ask them to cook it a little longer. And they get it right. Crunchy on the outside, still juicy inside. My wife isn't even a mayo person, but somehow their macaroni salad still wins her over. That alone says a lot. I've seen a lot of mixed reviews about the service here, but based on the few times we've visited, we honestly haven't had much of an issue. Service has been quick and straightforward, which is really all we're looking for when grabbing casual Hawaiian BBQ. The dining area has been clean, and there's plenty of seating if you're eating in, so it never felt cramped or chaotic. Overall, it's a solid spot for consistent, satisfying Hawaiian BBQ, and it's definitely a go-to for us. read more

This Ono Hawaiian BBQ used to really good. Unfortunately now they are not consistent like before. Sometimes you get food that's made with love. Then sometimes you get rushed food on top of small portions. Not, sure what happened. Hopefully in the future they'll get it back to the was they used to be. read more

Every time we come to this location, no matter the time, they're already closing up tables and chairs. It's honestly ridiculous! This place closes at 9:30 on weekends, and we arrived at 7 PM, yet as you can see in the photos, most of the seating was already shut down. This isn't a one-time issue either, it's happened to us as early as 5 PM! We came with a party of six, including a small child who needed a high chair, and there was nowhere to sit except those closed tables. When we asked if they could open them, we were told no because they're "short-staffed." But this happens every single time we come, so it's hard to believe it's a staffing issue. It honestly feels like the tables are being closed early so employees don't have to clean them later, which ends up pushing customers out during normal business hours. I actually enjoy Hawaiian BBQ, but this location makes for a bad experience every time. If you're planning to dine in, don't expect to have a place to sit, even hours before closing! read more

Ono Hawaiian BBQ - Closed tables hours before closing. - Hawaiian Near Me - Rialto, California

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I've been coming here for years well not to this location, but Owen knows how I am barbecue and let me tell you if you haven't tried it. The teriyaki combo comes with white rice, macaroni salad, and the teriyaki and what I love is that you can get as many sauce teriyaki sauces as you want plus I love the atmosphere. It's always clean and the customer service is great. They always attend and help you out if you don't know what to order really recommend you come check them out right here in the city of Rialto. I hope you guys love the pictures. Make sure you like. read more

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I ordered for pick up and my crab Rangoon had no stuffing in it or barely any. Typically their food is good but if I wanted fried wonton wrapper, I could've did this myself at home. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Rialto, California

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Today I went in and the lady shorted me a dollar now it's a dollar maybe she needed it more than I did but it's the principle of the matter then it's like with my food you give me less food and shoot me a dollar that's ridiculous read more

On our way home we stopped to pick up some BBQ , it was good, plenty of food. Good place to order to go. Service could use a smile. Restrooms were clean read more

I actually used to like this place the last time someone was rude to me and it was insane how disrespectful they were then I come in another day and they just let people with their dogs come in here not even service animals. I understand service animals but when people come with their pets and be grabbing drinks and hold there dog near soda machine and the teriyaki sauce is really disgusting unsanitary and it's insane how they don't think it's OK to say anything to them read more

You need to train your staff better to not be so clueless. Or maybe you can't train someone for that. I came in on my lunch to pick up a phone order and Hugo, Nicholas the cashier and another girl cashier did not give me my order and had me waiting there for a long time until one of the cooks in the back said something. By the time I got my food it was not hot anymore. read more

The food and ambiance is pretty much the same at every location . It was pretty busy on a Friday night . Cristal the cashier was extremely knowledgeable and friendly . She recited the menu of the top of her head and knew all the combos and modifications to make the plates we needed. I can tell she is a great worker ! read more

i got the aloha meal grilled chicken breast teriyaki and the chicken katsu it was crispy and tasted good and it came out quick read more

Ono Hawaiian BBQ - Chicken Katsu Grilled Chicken Breast - Hawaiian Near Me - Rialto, California

Stopped by to get food for the family. The customer service was top-notch, and the food exceeded our expectations. Thanks to Kevin and the lady cook. read more

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The food is great; the service, not so much. I went in with a coupon for buy one combo get one free. I have had it for months and clearly said it would expire on Dec 31. So I have a week left. The guy behind the counter asks another employee if the coupon is still valid. They are both looking at the coupon for a few minutes when I interject, "it says it's valid until Dec 31st." The guy is clearly annoyed and starts to reread the coupon. I just wait and he finally concedes that the coupon is good. It felt like they were taking it out of his pay or something. Having said that the food is amazing. I love their food and so does my family. I normally go to the one by our house but today we visited this location near my daughters work. She mentioned that there is another Ono near by, we may have to visit that location next time. We ordered the Hawaiian BBQ and BBQ Katsu combo's. Everything was delicious. The place looks like it is pretty new and so therefore it is very clean. read more

You'll never go wrong with Ono. The chicken, beef, fish/shrimp meals on their menu are always seasoned and cooked perfectly. Their macaroni salad always tastes like homemade. The only reason why I didn't give 5 was the "fresh" coconut - it's stale and old. they should keep them inside a cooler. Customer see is always excellent read more

This is a great chain. Very good food served fresh and fast. Love the selection. LOVE the cabbage beneath the protein, and the macaroni salad as no other place includes this as part of the package. Daughter had me try the spam wrap thing - would not buy again. Last time bought the fish- Wow, really good and four portions! read more

My food came out raw and my friend's macaroni was too milky it sent us both down a rabbit hole I don't wish on anyone. Probably won't be coming back to this location. read more

Carla upfront was the only one welcoming and willing to work. The other workers at 8:50 when I entered made me feel like they hated i was purchasing from there establishment. My orders were 363 & maybe 358 (i threw my receipt away) . They asked me to step aside when serving myself the teriyaki which was no big deal but the sauce was out and it sprayed all over my hand and myself and she looked at me disgusted and asked me to tell the other girl she didn't help me she wanted me to figure it out . i just needed a napkin and none were available. She also stared me down . Later when my first order was called the girl she was talking to starred at me while i checked my food and left once i needed a fork. Honestly, the redlands location has great customer service it's worth the drive if you truly want this food . I hardly go to this location and i'm shocked by how juvenile and rude they are. I'm not traumatized but they were rude and once you walk in it's like they made you feel like they are doing you a favor doing theyre job. i hate places like that. I will say the kitchen staff was all hustling communicating and the front end was completely gossiping . Do better Ono Rialto! read more

I came here today with my family before a movie showing that ended with poor service. Manager Vicente gave our order to someone else. An easy mistake that could have been avoided if he had asked for the customer's receipt. I understand that mistakes happen but what I found to be the worst customer service was the way he handled it. After the young man that helped us at the register told Vicente what he had just done, he shows no concern and says to him "Just make a new one", and Vicente then turns back to talk to his friend. Vicente was too preoccupied having a conversation with his good pal that we received no apology from him or bothered to take responsibility for his mistake. Clearly Vicente lack of customer service skills demonstrates his need of retraining. Not all team members should be given the role as manager. We asked the young man that had helped us for a refund because we could not wait another 15min for our order and miss our showing at Cinemark. He said he can only refund us for the food and not the drinks. We took the L and left. read more

Food is always good, I get mini shrimp combo, good rice, friendly & nice. Nice & clean, too.

So the service was good foods was good till I found this guy bug in my foods I don't even know what to say here i feel sad because Hawaiian food is my favorite to eat read more

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I was absolutely dumbfounded when I opened my container of food, they double down on the white rice and the macaroni salad. The so-called BBQ ribs was a mega thin piece of sliced meat that could have passed for beef jerky. We have a similar Hawaiian BBQ out here in the desert different owner different chain. They give you big beautiful juicy slathered in their Hawaiian sauce ribs. This was a complete failure for the corporation to cheat the customer like this. Such a shame. read more

I ordered Hawaiian bbq chicken.After I got my order I couldn't find any bbq sauce to take to-go. It was 40 minutes till closing and they couldn't provide me with any bbq sauce. Cashier told me there's nothing they can do. I had a to-go order and left unsatisfied with my meal. Im pretty sure I wasn't the only one with this issue after I left the restaurant. read more

Order Kalbi short ribs and 1 min later it was ready. I was like wow these guys are fast but I should have know better. I live 5min away and by the time I sat down to eat it was clear that the food was made before my order and was probably someone else's wrong order. The food was cold. This is really disappointing. I would have higher expectations considering this is a chain. Will be reporting to the FSIS. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Rialto, California

Came to this location for the first time, I got a mini meal with shrimp and hubby got bbq chicken plate. His was good but my breaded shrimp tasted like old oil, the rice and my salad were good. Almost all of their tables were dirty and the floors too, the trash can was overflowing and the chairs that have a cover are disgustingly dirty, they need to get rid of those covers or get them washed. Overall the service was ok but I don't think I would be back to this specific location. read more

Ono Hawaiian BBQ - Hawaiian BBQ Chicken - Hawaiian Near Me - Rialto, California

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Stop by at 7:47 PM only to realize that this location is closed the website says that they are open until 9 PM. Not sure why the location would be closed way early. If the website says otherwise you could see employees on the inside working and employees were walking in and out with food in hands. Also not sure why that was happening. Please update your website with appropriate hours if you're gonna close a whole hour earlier than scheduled would give zero stars if possible for subpar service, completely disappointed, and need to drive all the way to the other side Rialto to place an order. Disgusting. read more

Ordered our food online. Went inside and food was already prepared for pickup because it was already prepaid. Family meal: meat is served on top of vegetables 2 orders of BBQ beef 1 order of BBQ pork Sides: the scoops are small 4 scoops of macaroni 6 scoops of rice Total cost $45.24 including tax BBQ beef and pork tasted delicious. Macaroni equally as good. Cabbage seemed overcooked. Rice is good. Restaurant was clean. Employees was friendly and gave me my order. read more

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I've been here several times. Always fresh food and great service. The tables are clean and the cashiers are always friendly.

I came here as of 2/14/25 , super busy but Kevin's customer was awesome . I got my food to go and when I got home I opened it and the chicken was burnt .completely black around all edges. . I called and Kevin was so polite and offered to remake my ORDER. I didn't make it back in time so I came to next day and LUZ was the manager on duty and was extremely rude the 25 minutes that I was there she had a mad face the whole time and not once did she smile or greet any customers . Will definitely not be back ! read more

Why do I come to these restaurants in Rialto. The worst customer service. I work in Redlands and what a difference. Customer service is the best. They are going up with taxes, water and trash but yet they haven't taken out the trash in Rialto. I will stick with my regular and continue to patronize other cities until it gets better if ever. Just rude. Find another job if you're unhappy. read more

The food is good, but when you get it delivered they never give you any sauce. It's not even an option either on the app. Also, you can't customize anything even tho the price is %25 more for the plate without any delivery cost added. Like bruhhhh. read more

Placed an order online for BBQ chicken plate with all rice and when I received my food it was wrong so I kindly told the girl behind the counter. She was nice and went to tell the cooks. Where they then proceeded to say I was lying ?? Like sir I have the order on my phone and what bum ass would lie about that? I can hear them talking about me in Spanish, as if I don't speak Spanish myself. After I received my extra rice and was walking away the bum a** manger said "finally she's leaving " because your sad cooks can't read the ticket, you want to have an attitude ? Lol what a sad excuse for management. Also, they weren't busy at all, so fixing an order your messed up shouldn't have been such a drag. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Rialto, California

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This place still sucks. Tried them again and the food is still cold. The place is filthy and I won't be going back... read more

Ono Hawaiian BBQ - Chicken Katsu - Hawaiian Near Me - Rialto, California

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Great food but the guys need to be a little more responsible. I was quoted 15-20 mins for my phone order. After paying, I would think I would get my food but decided to be patient, giving them the benefit of the doubt that one coworker would relay to the other that I have paid and waiting on my phone order. After waiting, now 30 minutes, I decide to take the lead and ask how much longer for my food. One of the guys, told me sorry and hands me the food waiting to be picked up. Communication is key. Also witnessed the lady in front of me not receive her rice on her plate and the guy's excuse was sorry we can't really see under the meat. Teamwork is key and it seems that this team really has some work to improve. read more

Called in to place an order for pick up was put on hold for over 25 minutes I get there it is not that busy and the phone is just on the counter. Still had to wait for my food horrible customer service. read more

Employee with nose and lip piercings since he didn't wear a name badge Said that since it was 8:30 when placing my order that all orders are to go. I worked many years in the food industry and we all know that your open to the public and your dining areas are open as well. Your paid to stay after hours to clean the store. I would love to hear from the owner to make sure this is coming from the owner. I don't agree. I want to know is this normal practice and hear are families eating when we walked in. Not too happy read more

I just can't stand to see only one cashier When u have a line off over 10 customers Waiting on ordering from there local restaurant How is this fair and no don't say u have no employees Ur just cheap and taking advantage ... read more

Great location food is as good as all the other spots service was exceptional with Kevin at the register, super polite and friendly

I ordered food for pick up. They had my order fast and everything tasted great. Perfect place with great food.