0 stars. I am truly traumatized. The worst experience I have ever had at a salon. DON'T BE FOOLED…read moreBY THEIR FANCY INTERIOR DECOR. THIS PLACE IS AWFUL AND THEY OVERCHARGE PEOPLE. THERE ARE BETTER SALONS IN MONTREAL, THIS ONE IS NOT IT!!!
The woman who did my toes and nails, her name was Toktam Kazemi. She's apparently the "nail technician" over there. I have never been more upset in my entire life.
I first started with my toes. She was very aggressive and not at all gentle. It actually hurt so much but I thought maybe that's how it's supposed to be? I gave her the benefit of the doubt. She couldn't even give me the straight square shaped nails I asked for which is a pretty basic simple nail shape. I came in the afternoon on a rainy Thursday and there were no customers, there was no need to rush but this woman was rushing through it all. Must have been why she suggested I do an express pedicure with regular polish because it is faster than long lasting gel polish. I thought whatever. She made me get up from my seat to get my nails done EVEN THOUGH MY TOES WEREN'T DRY. Oh and by the way, not only was the shape off, but when I got home, I saw that the nail polish was stained too. But that was only the tip of the iceberg.
Then the real nightmare happened, getting my acrylics done. I had asked to do a pretty sunset ombré which consisted of the three main colours. Orange, yellow, pink. They did not have yellow. Or even the pink needed for a sunset. What kind of nail salon doesn't have yellow??? A primary colour? I settled for a nice mint blue but they didn't have that either. They had aqua blue and the shimmery blue that I settled for.
She then began using the electric drill file machine to thin my nails after filing them which again, not at all gentle. SHE DRILLED SO FAR SHE CUT MY SKIN OPEN. SEVERAL. F-ING. TIMES. My thumb, my index finger, my ring finger, everything but my pinky on both hands. I WAS BLEEDING. SHE DIDN'T EVEN NOTICE ???? I told
her she was hurting me and she apologized and put hand sanitizer on my bleeding fingers and put pressure on it with tissue. My fingers were BURNING in pain.
She then decided to do a "faster" method of doing my acrylics set. Using a powder and glue method. She would take some powder with a cuticle pusher and put it on my nail. Then she would use the cuticle pusher to push on my finger so the remaining powder can fall off. She hurt me again. It felt like she was stabbing my fingers with the cuticle pusher. She even asked if she was hurting me, apologized and CONTINUED.
She then realized how incredibly slow this method was and started rushing even more. She messed up countless times. It was genuinely embarrassing. The worst part is that the amount of powder she put on the nails were so off. Certain nails looked thicker and other thinners. It wasn't equal at all.
In the midst of this nightmare, she called over her co-worker who she was talking to this the entire time while doing my nails as if she was doing a good job in the first place. They kept talking in Persian and they kept side eye-ing me as if I was blind and I wouldn't realize they were talking sh*t about me. I don't understand Persian but I understand body language. Her co-worker suggested I do "gel polish" because I could "change colours". Sweetheart, that's not what I came here and booked you guys for. I requested acrylics and that is what I am getting. Nobody asked for your two cents on this. She clearly wanted to make her friend's life easier even though her friend was clearly traumatizing mine after hurting me so so so many times.
After 2 WHOLE hours, of doing a simple nail colour,
no design needed. She finally went on to put the rhinestones. She failed to centre them like I wanted her to and SHE BLAMED ME. I addressed the issue and instead of fixing it, she said and I quote "It is too late
now, you should've seen it and told me" ????????
THIS IS YOUR JOB. I AM PAYING YOU TO DO THIS. YOU ARE THE ONE USING YOUR EYES. TO LOOK AT MY NAILS WHILE DOING THEM. Unless she's blind, then that's another story. After glueing the rhinestones on my hands, SHE GOT GLUE ALL OVER MY HANDS. I have posted the pictures below to prove that. It was hard glue that refused to come off even after I've washed my hands THREE times. She then took acetone to try and get it off. I asked her coworker how long it would take to get this off, she said 2 DAYS. 2 DAYS??? ARE YOU KIDDING ME??? Am I a joke???
I made sure to give 0, ZERO, tip. I am never coming back and I will be filing a complaint. That's $150 gone to waste. Down the toilet.
Oh and another thing, when I got home, I noticed my nails weren't even the same size nor shape FOR ANY OF THEM.
