Matt and Shannon in the Leader Bank Mortgage center exceeded all my expectations when it came to…read morebuying my first home. I shopped with 4 different lenders for an FHA loan. Leader Bank offered the lowest rate with the highest closing cost credit enabling me to buy a 3 family in Chelsea with the only out of pocket expenses being my down payment, and inspection fees. Matt was always responsive to my many, many questions/phone calls and was quick to react to issues caused by a 3rd party. Shannon is extremely thorough in her documentation, as literally not one unforeseen issue related to my finances/documentation came up, never asked for a single document I had completed a second time. I provided Matt with all my financial information up front, he told me what he thought I could get approved for and it closed. Simple as that. .

As first time homebuyers, working with Matt McCarthy and Shannon was awesome! They walked us…read morethrough the entire closing process, and took the time to explain each step along the way. Matt and Shannon were both extremely responsive and helped us get the best rate possible! I would highly recommend :)

Worst bank ever dealt with. Mechanical voice made us wait 4 hours for a human and it never…read morehappened. Call back butoon didn't work, hung up. you might as well go out of business because no one can contact you.

I kept my account with them for a while, but I ran into some substantial customer service issues…read moreeventually and found better rates elsewhere. Even after closing my account with them, I continued to get spam mail from organizations they had shared my contact info with, and when I asked if MetroCU could stop this mail, they said it wasn't their problem.

Great clean space to work! There is a second floor with plenty of ambient lighting and seating with…read moreoutlets. Bathrooms are also well maintained

I stop by this cafe on my way to work. Everyone is always so friendly, lovely atmosphere to be…read moresurrounded by early morning. The lavender honey latte is my favorite. I tend to prefer it hot but the iced version is also good. There are syrups available for purchase as well. The breakfast sandwich is yummy and with the discount for card holders the price is not bad. There's always a cute pop up or activity on site to engage with. Cafe is always clean and plenty of seating while you wait. There's also conference rooms available for booking to work in.

À helpful place to get help reinstalling my phone app…read more Knowledgeable pleasant thorough

First time here as a discover card holder. Amazing spot! So many comfy seats and great natural…read morelighting . Coffee was good, would've liked it a bit warmer though. However the best thing was the service! Ryan at the front was so nice and made my day, will definitely be coming back just for that. :))

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

I have bad experience with employees of the TD bank on 1833 center st West Roxbury ma ,the…read moreemployee is not good respectful at all specially the two old women I think one of them is from India she still new and other old women is no one can control them ,the manager he's new too and no experience at all he's doesn't know whatto do , they had good people before they left and I was so happy to came there but right now I decided to close my account due to bad employees .

Helpful staff, knew rules and how to best use them to set up account with least fees.read more

Have been here quite a few times and enjoyed all the drinks I've gotten! Most recently I tried the…read morewinter mint mocha latte which came with whipped cream as well. Really like that the drinks after 50% off with Capital One card as well! Staff here is super nice as well.

Great coffee, but I had to have a very awkward conversation with the Capital One sales rep while I…read morewas waiting in line.

I've been with them for a long time, poor customer service. Often lines in branches with one…read morecashier. They do not adjust accounts automatically if you have good deposits and high credit ratings, it is up to you to ask and then rates can move down as much as 5%. Charges on accounts when added up are high. Applying for a home loan through them is a nightmare. I worked through a pleasant man at the Belmont branch who gave three different outcomes at three different times, which meant he kept missing that I wanted to put 20% down and kept noting just 10% on the pre-approval. Also said it the approval would be good for three months but then only noted one month on it, I had to keep asking for corrections. My realtor frowned when I said I had a BoA pre-approval - they'll make you jump through hoops, he warned. Sadly, he was right. I'm moving my accounts, there has to be better service elsewhere.

There's plenty of room to disagree about whether BofA is a good deal. Some people may be better…read moreserved by an online bank with no retail presence, with lower fees. I sort of wish that was me. But with all my electronic transfers linked to BofA, it's a pain to leave. And so where do you go if you need a reliable BofA branch that's not too busy, where a cashier has time to help or a manager is available without an appointment? This is the branch for you! I go out of my way to come here because I can get my problem solved on the first try and without an appointment. Means a lot. A sign says this branch is closing August 15. Probably BofA's computers said this branch doesn't do enough business to justify staying open. Maybe, by their calculation, but that's exactly what makes it so useful for customers. A disappointment to see them go.

A shoutout to Christian Carmo he assisted my fiance and I open a joint account and he explained…read moreeverything clear and professional. Thank you! I recommend this bank and branch 5 STAR SERVICE

I just opened a savings and checking account there today. Christian Carmo could not have been more…read morehelpful!!! He guided me through everything I needed to know about getting my savings account and checking account started, including getting my wife signed onto both accounts in case of emergency. He got my ATM card, and ordered checks for me. He also showed me how to use the mobile app which I now have on my phone. Christian took his time and answered all our questions. We appreciate all his help and he is a great reflection on Metro Credit Union. I am closing down my former credit union account because it seems they can't be bothered and I did not like the vibe the last time I was in there. Thanks, Christian!

This review is for amazing customer service from one of Chase Private Client Bankers, Kristy!…read more I stopped by on a busy Friday to inquire about a promotional offer, and I had the pleasure of working with Kristy. She had an energetic and friendly personality and was super helpful in the entire process, explaining key details and process in a clear and concise format; she also patiently answered my questions and provided hardcopies for my reference, she even put a note on her calendar to follow-up. Really the best experience I ever had working with a banker. Note, she traditionally works with clients with over 250k in assets, which is not me :( but she was still really helpful regardless. 100% recommend.

Private Wealth inside the mall entry, and outside there's another entrance with an ATM ($4 fee!)…read more It's clean, card swipe to enter and though I was too early, at least they had a selection of bills ($100/20/5) that you could choose.