My experience with DCH Chrysler Dodge, overall was not a good experience. The reason was mainly due…read moreto poor customer service and borderline unethical activity. The honesty and integrity of the sales associates from this Temecula location was poor and unprofessional. After a few days of negotiation, a total price was agreed upon and I arrived to make my purchase. The total price we agreed upon included "ALL" taxes and fee's. During the paperwork process, I was informed that the actual amount was higher by about $85.00. This was clearly different then what we had agreed. However, At the time I didn't want to make a big deal about this, so I just paid the difference. But, when I was given the "Key" for the car from the saleman Robert, I discovered that there was only one key FOB for the car. I immediately asked why there was only 1 key FOB and was told that they only had the one key. I thought it was odd that I was never informed of this important detail. I left with my car and one key and once I was home I emailed Robert and asked about getting a 2nd key, and wanted them to provide me with a 2nd key at their cost. He stated initially that DCH Chrysler would get a 2nd key FOB made for me at their cost. I awaited details on what was needed from me. Then, a couple days later, I received an email from Robert stating that the cost for the 2nd key would in fact be my responsibility. A cost of $274.53. I feel this is unacceptable. It appeared to me that because I had already purchased the car, there was no urgency on their part to satisfy the customer. They had their transaction and could simply move on. Not only is this bad business, but also lacks honesty and integrity on behalf of the salesmen from this establishment. Customer beware, there are many other establishments to choose from in Temecula, and certainly much better customer service. ***UPDATE*** I spoke with Charlie after the manager responded. I want to thank him for offereing to add a 2nd FOB key at their cost. So I have scheduled this and I'm awaiting the completion of the key. I honestly appreciate DCH Chrysler Dodge stepping up and making this right. Which was in part a miscommunication. The $85 issue was not addressed but, overall I am happy with this transaction. Thank you.

Formal Complaint -- Jeep Service Department (DCH TEMECULA)…read more To Whom It May Concern, I am writing to formally complain about the extremely poor service I received from the Jeep service department at DCH TEMECULA. I wish there were a zero-star option. I believed returning to the dealership--especially since I purchased my vehicle there--would be the best choice. Instead, I was treated as though my business did not matter. Details of the Issue 1) Lack of communication after drop-off After I dropped my vehicle off, there was absolutely no communication. I had to call multiple times, and I repeatedly reached voicemail. No one returned my calls, so I was forced to keep calling until I finally reached someone. 2) Unhelpful and unprofessional customer service My service representative (I will not name names) seemed uneducated and blamed me for the issue. The service manager demonstrated zero customer service skills, and because my vehicle is not under warranty, he made it clear he could not care less about helping me. 3) $245 charge with no timely resolution I was charged $245 to be told what I already brought my vehicle in for--only to then be told the issue could not be fixed for at least 45-60 days because parts were unavailable. This was presented as "blamed the world," which I found highly unprofessional. 4) Ongoing concern about vehicle safety I was left without meaningful help or guidance and was essentially left to figure out what to do next. I am still unsure whether my Jeep is safe to drive. I also do not know whether this is a broader or national issue, as no one provided clear answers or support. Requested Action & Next Steps Given the lack of communication, the unhelpful service response, and the 45-60 day delay due to unavailable parts--after charging me $245--I am escalating this matter. My next letter will be to Jeep corporate, the Better Business Bureau, and my legal counsel. I will never return to, or recommend, DCH TEMECULA again.

8/18/25 My Acura RDX was in need of an oil change, so I…read moredecided to come back to this dealer. Roy, was my service advisor. He greeted me promptly in the service drive and took care of my vehicle, from start to finish. There is a small waiting area that I always appreciate and enjoy. Since we don't get loaner vehicles, this was a nice consolation prize. Complete with a coffee bar and water as well as a pop corn machine. The dealership seems awful quiet and way less busy than Toyota and Paradise. It was so calming, just to wait. Roy had my car washed for me and out within an hour and 45 min. Overall, great experience and 5 stars for OH ACURA!

Are these guys still in business?? Been shopping for a new car and an Acura RDX was on my list to…read morecheck out. I have called multiple times and they never answer and I get a VM. I went to their website and it mentions they are moving soon, but I am not sure if they are moving here or somewhere else. No other information anywhere. I live in Temecula and I am not driving to Riverside or Escondido when every other dealership is local. Acura you lost a customer over this.

I have been a SDCCU member for over 30 years. With its growth over those years there were a few…read moregrowing pains for sure. But, SDCCU has never let us down whenever we needed to interact with them; being it a loan of any kind where we selected them, dealing with issues related to our checking or savings accounts, fraud crap on our accounts, wire transfers, trust conversion, etc. I chose this specific SDCCU as I have been frequenting it, by far, the most of any branch over the past nearly 20 years (as recently as the other day). I rarely have ever set actual foot in the actual building itself, as the wife tends to most matters, because their online banking is fairly easy to navigate. The employees at this bank branch have always been courteous, helpful, quick and efficient. So, for a bank branch I give this branch my 5 star rating (as good as it gets).

Online banking repeated down, and customer service does not respond. This is an on going problem…read morewith this credit union.

Navy fed is TREMENDOUS!…read more Best accounts! Best rates! Best interest! Best everything! If you can bank here DO IT

Davis was a genius! Made this difficult procedure a piece of cake…read more What I thought would take an hour took seven minutes

They are by far the best Credit Union I've ever encountered in my forty years of banking. Vons…read morecredit union is a very close second. I have recently had some disturbing experiences with their over the phone services lately, not rude, but extremely unhelpful. But I can drive to a local branch and getting any issue sorted out be their friendly and very helpful staff.

Everything. Why do you guys not take tap to pay? Or use venmo or zelle? Is it 1999? Why do you guys…read morehave the worst ATMs ever (ate my money this morning!) and why is your staff super prejudice and rude. This place sucks you're better off down the street at Wells Fargo.

First of all, I want to begin with expressing my appreciation to SDCCU Manager Thea Rosu and…read moreassociate Sheila M. for their professionalism and financial expertise in the handling of my financial business services. I have been with this credit union the first day their doors were open in Temecula. Ms. Rosu will always find the time to anewer any financial questions I may have regarding financial products and any benefits derived from said products. Associate Sheila M. is definitely a staple at the credit union. She has made any and all loans a smooth transition, which came quickly in time of need. I would like to give if possible a rating of 10 for their commitment to and loyalty to their customers. I love this credit union their employees who give their all, and the comfort I feel and experience when I enter to conduct business. Wishing continued success to all who work here. Thank you, Randy

More customer service oriented and less corporate oriented. Don't be fooled by their slogan…read more... They do business like a big bank