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    OneMain Financial

    2.5 (15 reviews)
    Open 8:30 am - 5:30 pm

    Services - OneMain Financial

    Personal banking

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    U.S. Bank Branch

    U.S. Bank Branch

    (25 reviews)

    Like many others have said, the wait times are ridiculously long for a teller. Even when you see a…read moreteller, depending on which one they take a long time to process the deposit transactions of checks. Unfortunately, this is the closest location in the area. The only plus is that there usually is parking.

    I visited the U.S. Bank San Bruno branch to withdraw $900, but the teller mistakenly processed the…read morewithdrawal as $700 and issued an incorrect receipt. When I noticed the error, I immediately went to the Serramonte branch to correct it. Their staff reviewed my account history, confirmed the teller's mistake, and corrected the transaction. I was thanked for being honest and returning promptly. However, the following morning (January 30), I received a call from a manager who spoke to me in a way that felt accusatory, repeatedly asking me to bring in my receipt--as if I had done something wrong. I explained that the receipt itself reflected the teller's error, which is why I returned to the bank in the first place. I was not trying to make a complaint or gain anything; I only wanted to correct the mistake and avoid trouble for the teller. I have been a long-time customer for many years, and this was my first negative experience. Being spoken to in this tone--especially after acting honestly and responsibly--was disappointing and unnecessary. Errors can happen, but customers should not be made to feel suspected when they are clearly trying to do the right thing.

    OneMain Financial - banks - Updated May 2026

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