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    Chase Bank

    2.5 (54 reviews)
    Open 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

    Chase Bank Photos

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    Reviews With Photos

    Daniela

    Just had a great time at Chase Bank... Absolutely amazing service. Super friendly and made my day))))

    Rich H.

    I don't go into banks often, but this is my branch. I'd agree that one must bring their patience when going inside. The staffing seems a bit light most days and that is evident on Fridays (which I assume if pay day for most folks). But the tellers are helpful and friendly and I have never experienced an unprofessional behavior. I've had to make large cash deposits & withdrawals, foreign currency exchanges and order new ATM cards. All of which were processed to my satisfaction, even during these times. This is a good branch.

    Terry J.

    Thank you Nick for helping me set up my pin number for my debit card and for having it done quickly. Fast service and friendly. Chase is my bank and there are branches everywhere which makes it convenient.

    Dipshits using the "drive-through" ATMs when there are walk up ATMs 20 feet away.

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    18 days ago

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    4 months ago

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    9 months ago

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    6 years ago

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    2 years ago

    What's the point of making appointment at this place when you still have to wait 1 hour past your appointment window?

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    2 years ago

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    2 years ago

    Charged me a wire transfer fee when it's supposed to be free with Sapphire checking account.

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    4 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Chase Bank

    Review Highlights - Chase Bank

    Ricky Wong showed highest level of customer service.

    Mentioned in 2 reviews

    Read more highlights

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    U.S. Bank Branch

    U.S. Bank Branch

    (25 reviews)

    Like many others have said, the wait times are ridiculously long for a teller. Even when you see a…read moreteller, depending on which one they take a long time to process the deposit transactions of checks. Unfortunately, this is the closest location in the area. The only plus is that there usually is parking.

    I visited the U.S. Bank San Bruno branch to withdraw $900, but the teller mistakenly processed the…read morewithdrawal as $700 and issued an incorrect receipt. When I noticed the error, I immediately went to the Serramonte branch to correct it. Their staff reviewed my account history, confirmed the teller's mistake, and corrected the transaction. I was thanked for being honest and returning promptly. However, the following morning (January 30), I received a call from a manager who spoke to me in a way that felt accusatory, repeatedly asking me to bring in my receipt--as if I had done something wrong. I explained that the receipt itself reflected the teller's error, which is why I returned to the bank in the first place. I was not trying to make a complaint or gain anything; I only wanted to correct the mistake and avoid trouble for the teller. I have been a long-time customer for many years, and this was my first negative experience. Being spoken to in this tone--especially after acting honestly and responsibly--was disappointing and unnecessary. Errors can happen, but customers should not be made to feel suspected when they are clearly trying to do the right thing.

    Chase Bank - banks - Updated May 2026

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