The Clown Show of banks! Employees lack of knowledge shines bright at this branch. Tried to cash a $ 500 check from a Chase account holder to myself, a Chase account holder as well, over $ 30,000.00 to cover the check in account, but refused to honor check, told me to contact the original check poster and get it worked out? Well that's your job as a banker. Lazy, incompetent, and flatly stupid people work here. By the other reviews, it seems to be a pattern here. No problem, I'll take my money elsewhere. Thanks for making that part easy! read more

I love this bank!!!! They are always friendly and helpful. I never have to wait for service (even on Saturdays). Thank you Chase!!! read more

How is it that I withdraw cash.. and attempt to put cash in my Chase account.. your ATMs stating they cannot accept my $20? This $20 is from YOUR BANK. YOUR MACHINE. I literally sat here trying the 5 other $20 YOUR MACHINE gave me. Terrible. read more

Yesterday, I walked into the San Bruno, CA Chase branch to request a name change service for my account. One of the check-in staff informed me that they were busy, no banker was available, and I would need to make an appointment. I scheduled an appointment via the Chase app and returned to the branch today. Despite having an appointment, I waited approximately 20 minutes before someone from the teller window told me to wait another 20 minutes. Later, another teller approached me and informed me that I would need to call Chase to complete the name change on my account. This entire process clearly shows a lack of communication and understanding of procedures by the branch staff. The customer service I experienced was extremely poor, and I will not be recommending this Chase branch in San Bruno, CA. **update** I am writing to commend Amy F. Vice President of the Chase San Bruno branch, for her exceptional professionalism and dedication to customer service. During my recent visit to the branch, I encountered difficulties due to the staff's limited training in handling my request. Despite this challenge, Amy F. personally took the time to understand my needs, addressed my concerns thoroughly, and ensured that my issue was resolved efficiently. VP hands-on approach, patience, and commitment to customer satisfaction reflect the highest standards of leadership and service. I truly appreciate the extra effort Amy F. made to assist me, and I believe they are a valuable asset to the organization. read more

Just had a great time at Chase Bank... Absolutely amazing service. Super friendly and made my day)))) read more

Chase Bank - Banks & Credit Unions Near Me - San Bruno, California

The worst experience. Tried cashing a check where the account name was changed, but documented in their system. The manager did NOT ever try and look up the account. She said, sorry we cannot cash the check. Do NOT bank here. read more

Beware of depositing checks in the ATM machines here. These machines can not recognize the account numbers on checks, which causes the checks to bounce. It's happened to me a couple of times and to other people I know. The machines here are always "down" and being repaired--so that tells you something. Always bring checks to a "human" at the counter for deposit. read more

I don't go into banks often, but this is my branch. I'd agree that one must bring their patience when going inside. The staffing seems a bit light most days and that is evident on Fridays (which I assume if pay day for most folks). But the tellers are helpful and friendly and I have never experienced an unprofessional behavior. I've had to make large cash deposits & withdrawals, foreign currency exchanges and order new ATM cards. All of which were processed to my satisfaction, even during these times. This is a good branch. read more

Chase Bank - Banks & Credit Unions Near Me - San Bruno, California

Banking is good but they charge 166 interest for a 50 dollar bill and only 3 dollars goes to the payment of 50 dollars it's only going down to 47 and they keep 163 for them self if you guys looking for a credit card go to citi or Bank of America they don't charge you a 163 interest charge on a 50 dollar charge read more

When you walked into Chase bank. There's always someone there to greeted you. Very good customer service makes me felt I'm always welcome there. Totally recommended this banks read more

What's the point of making appointment at this place when you still have to wait 1 hour past your appointment window?

I couldn't be more pleased with the service I receive at the Chase Branch. Maybelle McBride is always pleasant, courteous and so knowledgeable. I recently met with another banker, since Maybelle was on vacation, his name was Tim Liu, he too was pleasant, knowledgeable and he was so helpful. My banking experience was impeccable. read more

Charged me a wire transfer fee when it's supposed to be free with Sapphire checking account.

I do not like to write a negative review, however I would like to share the unpleasant experience and hope similar instance will not be happened again to other customers. We went to the bank around noon time on Saturday, September 14, 2024 asking the teller we needed to "Access" our safe deposit boxes. The teller told us to sign the access form as required to access the safe deposit boxes. There was a plastic divider between the teller and us due to the COVID precaustion. The teller never have explain the form to us and just told my wife to sign it. My wife have high eye prescription (over 1000 degree) and I also have reading problem and failure for my first DMV visual test for driver license renewal. My wife and I have been Chase Bank customers over 40 years and no reason to question the bank procedure and we trusted the bank. My wife signed the form which we assumed was the safe deposit boxes Access Form. The teller brought us to the safe deposit box vault even though I did not sign the form . In the past they will required both my wife and my signature or PIN number. Once the teller opened our safe deposit boxes (2) he did not return my box keys to us immediately as usual and just put them on the desk near the safe vault entrance. It was very strange. When we finished put our stuffs onto the boxes we ran the bell and another teller came over and helped us put the boxes to our safe deposit boxes slots. When we returned home and saw there was a miss call on our home phone from Chase Bank. We called Chase Bank back but it was already close since it opened only half day (Saturday). We called back on Monday September 16 and the person answered the phone told us the teller misinterpreted our need and alerted the system to close our two safe deposit boxes and the teller claimed we said Yes. This is a false statement and we never said "Yes" and never said "Close" and we only said "Access". The person who answered the phone told us they had already figured out that we did not ask to close the boxes and they will voided the transaction. She told us everything will be fine and back to normal. On Tuesday September 18 we had a miss call from Chase Bank again and we called back immediately and could not get through. We were very concern so we went back to the branch in person, and the teller who worked with our safe boxes access request came out and said he was working with the back office and taking care the problem. He told us do not worry and everything would be fine. We told him we were traveling to Foreign countries and would have phone connection problem and would have difficult to receive phone call and hoped we could have email connection. He said he could email us when he fixed the problem. A few days later we received an email from the branch assistant manger told us the safe deposit boxes we have had been closed and could not be reopen. We were in shock because we never ask them to close them and the teller misinterpreted our request. We sent our appeal to the assistant manger and told her we did not agree with their decision and asked them to keep our safe deposit boxes open. several days later we received an email from the branch management stated that the assistant manager has brought this case to her and she planed to submit our appeal to the executive and asked us when we will be returned from foreign travel because she wanted the group could listen to our statement. When she learned that we would be back in mid October she said she would set up the meeting in the first week of December and would email us so we could be here to talked to the people from the Complaint Group. When we returned home from foreign travel we saw 2 missed calls which were late September and early October on our home phone from the Branch Complaint Escalation Group. We called back and the person on the other end appeared not interested to talk to us and who has already made up her mind. She said my wife had already signed the close form. The teller told us to sign the form to access the boxes. We believe teller did not fully understand the access procedure and gave us the wrong form to sign. If we knew this was a form for closure we never would sign it. She told us if we did not empty the boxes they would turn the stuffs in the boxes to the State as unclaimed stuffs. There was a miscommunication among the Branch and the Branch Complaint Escalation Group and us. How could the planned meeting in December became people called us early when we were still on foreign travel. In short, We feel the whole instance is very unfortunate, The teller never take the responsibility and gave false statement, the management there do not even feel sorry. We also have made a mistake by trusting the bank without asking the teller to explain what is the purpose of the form and signed it. We have learned from this instance and will never sign any paper without full understand what is the purpose of the form. read more

We seem to stop at this location on our way up the peninsula frequently and really love how many ATMs they have! The service was quite good my last visit and the honey loved that they were fully stocked with the dum dum lollies he goes crazy for. Our visit was super simple, drop in, deposit check, and out. No hassle, simple service. All in all five for effortless deposit. read more

Can't speak about the people working at this particular bank location, but if you want to waste your time at their ATMs, this is the place to go. Of the last 4 times, the bank ATMs has had "technical problems". Lines of drive-up bank clients waiting just to be told both machines are not working. Highly inconvenient and unreliable. Do not waste your time at the ATMs. read more

I don't recommend this branch getting the stick eye just because I asked for an additional question doesn't give you the right to sign under you're breathe read more

Thank you Nick for helping me set up my pin number for my debit card and for having it done quickly. Fast service and friendly. Chase is my bank and there are branches everywhere which makes it convenient. read more

Chase Bank - Banks & Credit Unions Near Me - San Bruno, California

This is one of the banks to go to when you are in Tanforan. I like the fact that this branch has a private parking lot, 4 ATM's -- 2 of them are drive-ups and 2 of them are behind close doors. Today is my first time coming in here today, staff members here are polite, friendly and professional. Some of the services and products are similar to most of the JP Morgan Chase Bank branches I've been to. The amenities here pretty much no different from other branches I've been to. This bank is close to Tanforan Shopping Center and a lot of other nearby businesses. There are several branches I've been to where the it is street parking or garage parking at a nearby public garage. However, this one has their own parking lot for its customers! The private parking lot with the drive-up and indoor ATM's are one of the amenities that scored bonus points for this branch. Additionally, this is one of the JP Morgan Chase Banks with ATM's behind closed doors and this is another one of the amenities that is a plus as well. ATM's are located behind close doors? This feature really makes all of those random late night trips to the ATM much safer! Some businesses operate via a cash only accrual basis. Having a bank here is of major convenience. read more

Great location next door to the Tanforan Mall, Lucky ect and easily accessible. The counter staff inside often don't look very happy to be there but +1 star for Tra (advisor) who is really helpful and friendly. 2 ATM's located inside as well as the drive through outside - my husband loves this! read more

I love my Chase branch. Ricky Wong is my banker and he's just amazing! He's been so helpful on so many levels. It's such a pleasure banking here. read more

Can we get a sign that states no walk ups to the drive through ATMs when the bank is clearly open. You need to handle your moron customers. Update: still no sign to stop people from using the drive-through ATMs read more

Chase Bank - Dipshits using the "drive-through" ATMs when there are walk up ATMs 20 feet away. - Banks & Credit Unions Near Me - San Bruno, California

I love this branch!! I work with Danny Hom and Claire Hsu. They handle the Private banking at this branch. They are both very helpful, professional and knowledgeable in their business. I find it refreshing that a branch of this size they remind me of my bank back in Honolulu. Very warm and family style. If you are looking for a private banker please make an appointment and see Danny and Claire. read more

This location is notoriously slow. It seems like everytime I'm in here the tellers are extremely slow. It's called poor customer service! read more

Not impressed with this location at all. My father had gone into this location and was sitting waiting for assistance but had been skipped, so when I had arrived, I was told that they will be closing (15 minutes left) and no longer accepting "walk in" even tho my father had been waiting all along and those who came in after he did would be helped. It wasn't even something that required much time. Since they had admitted to skipping my father who had been waiting, I would have expected them to make things right and helped him rather than tell him to go make an appointment for next time. read more

On May 9, 2017, I went into the San Bruno, Chase branch at approximately 4:45pm and waited until 5:25pm, before asking to see the bank manager. Charles, the personal banker who had assisted (if I can even call it that) me the day before, had not come out to even apologize that he had me waiting there so long. The branch manager came over to ask if she could do anything for me, and I explained that I was there waiting for Charles to follow up with him, since I had seen him yesterday, but that I'd appreciate it if she would help me. I briefly explained to her why I was there. She told me that in that case, I'd have to wait for Charles. I informed her that it had been almost been 45 minutes since I'd arrived, and signed their log. I informed her that Charles had not even come out to let me know why he was detained. She said she was going to go check and be right back. After a couple of minutes, she came back and told me it would be a few more minutes for Charles to see me. I patiently waited, however after15 more minutes went by, and neither Charles nor the manager (she never gave me her name), came out to see me, I left the bank at approximately 5:45pm. The excessive wait time, and disregard to my bank needs was unacceptable. I can see now why the reviews on this particular branch are horrible, and rightly justified. What a way to treat a long time, loyal Chase customer. read more

Kassandra was unprofessional and not helpful at all. Treated me like I was low classed and assumed my economic class without asking me any questions about my background. She kept giving recommendations saying "based on my experience" without even letting me talk. First and last time ever going to this location. read more

Chase Bank - This proves how unprofessional this worker actually is. Please take the time and consider this as constructive criticism. Goodbye. - Banks & Credit Unions Near Me - San Bruno, California

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Shout out to Adrianna Canahuati. After visiting a different branch with a negative experience I came here and she totally helped me in every single way. Jp is lucky to have her as an employee. Very transparent and easy to talk to! 10/10 read more

Daniel Brickley thank you very much for your assistance! Called to see what I can do if I didn't have an ID or debit in hand and he gave me some helpful tips and also gave me a call back after my visit, thanks!! Sad this branch closes at 5 instead of 6 read more

This bank is very professional and clean. One thing I like about coming here is that it's super convenient because it's near my office, so anything I need to do with money depositing or withdraws it's just down the street. read more

THIS IS THE WORST CHASE EVER!!!!! This is the third time this week that I go in to get a new debit card and leave with nothing. On all three occasions I have put my name on that list and have waited more than an hour without anyone even acknowledging me. Usually I go to the best Chase EVER!!! which is located on 16th Street in San Francisco (Yes I drive that far to go to the bank) but since I live in San Bruno I thought I would give it a shot. I was wrong. If you just need to use the ATM then your OK, just don't go inside you will regret it!!!. Thanks for nothing Chase By the way I give you no stars!!!!!!!!!!!!!! read more

Great location and convient location. Fast service and coffee inside. There are drive thru ATMs as well. Also, when you open certain accounts you get cash back and cash credit as well! A service rep by the name of Niko is also a great help for banking. read more

OMG, this Private Client Banking at Chase is an absolute joke. Please do yourself a favor, when someone at Chase mentions Private Client.. run. I have been trying to change my asset allocations for the past 2 hours and have spoken with 12 different people and no one, absolutely no one, is able to assist me. Now, I am being told I need to talk with the branch manager, but the main phone just goes to a "We are too busy to take your call, try again later.." message.. been that way for the past hour. IT IS 11 AM ON A WEDNESDAY! For christsakes, why must Chase make everything so difficult? Every other investment vehicle I have can be changed on-line.. not Chase. They promise you 24/7 concierge banking.. this has been a nightmare. read more

This Chase bank location promotes homeless-like activity. There was someone right outside the bank door requesting money. I was withdrawing a large sum of money and didn't feel comfortable leaving the premises so I asked four different Chase employees to have them do something about it. They all flatly refused to take any action. I will be closing my accounts as soon as I move my direct deposit. read more

Had to change my review after recent months frequenting this branch. There is NEVER a merchant services window open anymore. They take forever in the regular line and never have enough tellers. I'm pretty annoyed with this branch right now because it seems like they've taken steps back in recent months with a lack of tellers. Yet there is Plenty of bankers sitting there doing nothing... Why not help your tellers out. read more

Chase Bank - Ridiculous line. No merchant service window - Banks & Credit Unions Near Me - San Bruno, California

I hate Chase. They will rip you off. Recently, I've been noticing monthly service charges on my bank account. When I call them, they now tell me that I need to keep a minimum of $50k in the bank. Bull Shit!!! When I opened the account 3 years ago, I was told that I only need to maintain $15k in the account. Needless to say, I'm taking my business somewhere else. All I have to say is "fuck you, Chase"!!! read more

This place is great! They have ATMs, and plenty of tellers to help you with your transactions. They keep your money for you and let you have access to it when you need it! It's awesome. If you visit the tellers they will even give you your money in whatever denomination you prefer (quarters, dimes etc.). They recently used money to make customers feel better about the parking lot by updating the landscaping. How nice ;) They have ATMs inside the building and for driving through. The parking lot is large and serves only the bank so there is plenty of parking. ATMs are rarely down and are secure afterhours (access is restricted to card holders), which is actually really nice. read more

Good location, has a very convenient 24hr driver-thru ATM read more

Chase Bank - Banks & Credit Unions Near Me - San Bruno, California

This location has been here forever, but I've never visited since it's a bit out of my way. A and I were on our way to Tanforan to watch Immortals this past weekend though and since this Chase is right next to Tanforan, we swung by to make some deposits before the movie. They have their own parking lot, which is always a plus. Drive though ATM, which is always handy. A ton of tellers inside, so the line moved super fast. Convenient, quick, and easy transaction. read more

Highly recommend this branch. Ricky Wong showed highest level of customer service. He were very efficient and did everything faster when any of bankers which I worked before. read more