Most unprofessional experiences ever!!!! RUN!!!
This has been one of the most unprofessional experiences I've ever had with a loan company. We were given the runaround for two weeks, and it became clear that the staff is not properly trained to handle sensitive documents or communicate with customers in a professional way. The way some of the employees spoke to us made the entire company feel questionable at best.
We attempted to speak with the manager multiple times. On the one or two occasions we actually reached her, we decided to give the company another chance -- but the same unprofessional behavior continued. From day one, it has been a complete circus.
If you are a licensed foster parent, be prepared for even more delays. They clearly do not understand how non-taxable income works, which is extremely concerning for a business that is supposed to understand finances.
The Long Beach location specifically was a horrible experience. Maribel needs to seriously improve her management skills, and Brian and Senator need proper training in both customer service and financial processing.
I will never recommend this place to anyone. This company desperately needs to retrain their staff and take customer service seriously. If I could give 0 stars we would.
DO NOT GO HERE. read more