I was on hold with their "Customer Service" WOW!!! That's a…read moreridiculous hold time! Hire some help, a total lack of consideration for their customers.

They didn't tell there customer about there new address, calling my stating it's important to…read morecall they office today.....my payment sitting down there undeliverable 21 days then it got return to sender......

The drive-thru in Lake Jackson has ridiculous wait times. Additionally, trying to call them is a…read morewaste of time. Even first thing in the morning they are "experiencing high call volumes" and you wait over an hour to speak to someone. This is true almost any time of the day. To get typical bank service you have to drive to their Freeport location, so inconvenient when there are plenty of other banks that offer similar products, services and rates. TDECU seems to have lost their customer focus.

worst place I've ever done business with and will be closing accounts and going elsewhere…read more applied for auto loan, own 2 houses, had 21 paid auto loans and never late, great income and low debt ratio, high 600 & 741 credit scores experian and equafax. But apparently if you have a bk right at 2 yrs that's why they can't do loan. what?? So, can't file but every 7 years so I'm a better credit risk than almost everyone. Credit unions use to be personalized and they look at your whole situation, NOT THIS PLACE. as a 2x 100% disabled combat veteran this is a joke.

I have had an account with TDECU for over 50 years - the same account with the same account number…read more Today I was informed that my account was closed because it has been inactive for more than 45 days. When trying to make a deposit this morning the teller was rude, when calling their call center to make inquiries, Renee was rude, when trying to discuss the situation with a supervisor, Cindy was rude. Oh - they will let me open another account, but I can't have my old account number. "It's Policy" I was told. It's so sad to see this previously respected organization reduce their scripted, shallow customer service to this level. By the way, they are supposed to be a nonprofit credit union, with customer dividends. Whatever happened to that? I guess they used those funds to buy naming rights at a football stadium. They just hide behind their nonprofit status for a competitive advantage. It's outrageous and I hope they are investigated. It's time for me to find a new bank.

TDECU's customer service is always more helpful to help with any of your account questions and any…read moretype of transaction you might need to handle. If the first person you get on the phone isn't in the right place, they know exactly where to transfer you to. Not to mention the security services you offer. I feel totally safe when I'm talking with a TDECU representative and I just can't thank you enough for the impeccable security measures you use for our safety. Thank you so much! Linda Peters

My family and I have been members for several years now and I don't feel good that this…read moreorganization profits from our money any more. I needed a stop payment on a check done and have been on the phone for 2 HOURS NOW. I spent over an hour verifying my identity and being transferred before I got to the right department. That person had me tied up over 40 minutes until they transferred me AGAIN after initially refusing to, only to make me hold longer first. They told me they were new and trying to learn how to do it on my time. I've been posting the screen shots of my phone time stamps on their Facebook page under a post about shiny new ATMs with the suggestion they spend some of that money on customer service development. Their social media person was kind enough to comment that they didn't like that and wanted to do better, sealed with a heart emoji. I just hung up AFTER 2:15:00 and was told the stop payment I needed (still paid $28) was finally done. I think you know what to do with your heart emoji...

Friendly service although busy takes care of your personal needs in a timely manner. Very welcoming…read moreatmosphere!

From the owner: Your TDECU Freeport Member Center located at 1701 North Brazosport Boulevard in Freeport, Texas…read moreoffers lobby and drive-thru banking with deposit-taking ATMs, coin-counting, wire transfers, and more. Our local team is here to provide the guidance and support you need to make the most of your money. TDECU is a not-for-profit financial cooperative with over $4.9 billion in assets and serving over 399,000 Members. With over 30 Member Centers across Texas and access to more than 55,000 surcharge-free ATMs, we make it easy to manage your money wherever you are. Learn more at tdecu.org or call (800) 839-1154. Equal Housing Lender. Insured by NCUA.

The only real problem for me is the slowness of the tellers. They rarely have more than two working…read moreat a time even if the line is five or 10 deep. Very frustrating, several times I have just left because I know how long it's going to take!!

This was member service number. I made payment using my debit card friday to a bill, showed…read morepending all weekend even this morning. At 1115 I logged in to make sure it cleared, it literally just disappeared, when I called I was advised not to pay my bills on Friday through Monday because that is how there system works. Lol the supervisor advised not to worry about it that it will show up tomorrow. So it disappeared then their system will go back and pull it back our?

It's been a nightmare! It's not worth it…read more It's understaffed. There online app is always forever glitching! Today the online banking app kept booting me off and asking for a password that is text to my phone. ITS INSANE! It's hard to reach customer service over the phone. Today I closed my business account, teen account and will be closing my checking and saving as soon as I set my direct deposit at my new bank. Also we never qualified for any loans at TDECU bank. Honestly Capital One Bank qualified us for credit cards and a car loan. Therefore we decided to switch over to Capital One Bank there online banking is way better.

The Maxine app is a joke. It never works right when I call it anyway it's ridiculous. There should…read morebe a real person talking to you. Nobody ever picks up. It's a stupid app.

So many fees. They won't take accountability for missing the day on file and will just charge more…read morefees.

Honestly awful. Last 4 experiences have been pathetic…read more 1. My client banks with tdecu, I took the check up there to cash it and they charged $10 to cash it, but of course they don't tell you that, they just do it and onto the next customer! Mind you, the check was less than $150! 2. Went to withdrawal money from inside the bank, it's in our account, we can clearly see it, but they didn't have enough cash to cover it, said they'd get some and call us when we could pick up, never called 3. Went to ATM to withdrawal $200, not enough money to cover withdrawal 4. Went to deposit checks, as we have done countless times. Lets me go through everything and insert the checks. Tells me that my checks can't be accepted even though they're brand new! Don't even get me started on the deposit windows. 1 teller running it and takes a minimum of 15-20 minutes for any transaction. Will be filing a formal complain with the main branch. Bay City needs a massive overhaul

I have visited the bank 3 times attempting to file a POD and each time they only have one petson…read moreassisting customers with otherr employees walking around not trying to make eye contact. They often tell the customers about their lunch breaks when responding to assistance requests. I dont feel like a valued member anymore. Not sure if managemnet changed, but customer service is trash.

TDECU is woefully exposed when it comes to cyber security investments and protection plans. They…read morecannot manage or lock down accounts while fraudulent attacks happen. You potentially could lose thousands of dollars and potentially not be reimbursed for the fraud committed. Know that this is a serious exposure that affects every single person. Also, never call for customer service. They just won't bother to answer. As with many others complaining about this credit unions ongoing problems they seem to get worse by the week. One more thing, when updating their app. they had a complete outage for over 24 hours. Users were unable to access their app or call in for help. If this was a regular bank, they would be fined.