Amazing customer service. 1st rate I had an issue where I…read moreneeded a stop payment on a check. I am residing in California now so this had to be done by phone. I spoke with Audrey and Cheryl. These are the people that keep and add investors for TDECU. Both Cheryl and Audrey made this stop payment and re-issue seem like it was nothing when I knew it was something. This was all due to me. This is the last issue anyone wants, me included. Audrey and Cheryl are true Assets to TDECU

I was on hold with their "Customer Service" WOW!!! That's a…read moreridiculous hold time! Hire some help, a total lack of consideration for their customers.

its very difficult to do business with TDECU, because you really have to work HARD to talk to a…read moreperson face-to-face. Everything must go thru an automated interface that is sllllloooowww, with bots that ask really stupid questions and give you unrealistic options. If you go in person, you have to stand in line to tell someone what you want, then stand in a new line to do your work. It's ALWAYS crowded and the system is NOT made for speed or convenience. you even have to stand in line for a teller, and the drive up ATM is just as bad. all that, and the music they play while you wait on the phone is out of tune, too loud, and it rolls over in 45 seconds so you're listening to the SAME out of tune and too loud as before--never changes!

worst place I've ever done business with and will be closing accounts and going elsewhere…read more applied for auto loan, own 2 houses, had 21 paid auto loans and never late, great income and low debt ratio, high 600 & 741 credit scores experian and equafax. But apparently if you have a bk right at 2 yrs that's why they can't do loan. what?? So, can't file but every 7 years so I'm a better credit risk than almost everyone. Credit unions use to be personalized and they look at your whole situation, NOT THIS PLACE. as a 2x 100% disabled combat veteran this is a joke.

I have had an account with TDECU for over 50 years - the same account with the same account number…read more Today I was informed that my account was closed because it has been inactive for more than 45 days. When trying to make a deposit this morning the teller was rude, when calling their call center to make inquiries, Renee was rude, when trying to discuss the situation with a supervisor, Cindy was rude. Oh - they will let me open another account, but I can't have my old account number. "It's Policy" I was told. It's so sad to see this previously respected organization reduce their scripted, shallow customer service to this level. By the way, they are supposed to be a nonprofit credit union, with customer dividends. Whatever happened to that? I guess they used those funds to buy naming rights at a football stadium. They just hide behind their nonprofit status for a competitive advantage. It's outrageous and I hope they are investigated. It's time for me to find a new bank.

TDECU's customer service is always more helpful to help with any of your account questions and any…read moretype of transaction you might need to handle. If the first person you get on the phone isn't in the right place, they know exactly where to transfer you to. Not to mention the security services you offer. I feel totally safe when I'm talking with a TDECU representative and I just can't thank you enough for the impeccable security measures you use for our safety. Thank you so much! Linda Peters

Diamond is the rudest person ever to talk to at a CU, horrible phone educate, hangs up on you mid…read morequestion and the worst representation of this CU. You need a better person to answer your phones.

Friendly service although busy takes care of your personal needs in a timely manner. Very welcoming…read moreatmosphere!

From the owner: Your TDECU Freeport Member Center located at 1701 North Brazosport Boulevard in Freeport, Texas…read moreoffers lobby and drive-thru banking with deposit-taking ATMs, coin-counting, wire transfers, and more. Our local team is here to provide the guidance and support you need to make the most of your money. TDECU is a not-for-profit financial cooperative with over $5 billion in assets, serving over 400,000 Members. With over 30 Member Centers across Texas and access to more than 55,000 surcharge-free ATMs, we make it easy to manage your money wherever you are. Equal Housing Lender. Insured by the NCUA.

The only real problem for me is the slowness of the tellers. They rarely have more than two working…read moreat a time even if the line is five or 10 deep. Very frustrating, several times I have just left because I know how long it's going to take!!

This was member service number. I made payment using my debit card friday to a bill, showed…read morepending all weekend even this morning. At 1115 I logged in to make sure it cleared, it literally just disappeared, when I called I was advised not to pay my bills on Friday through Monday because that is how there system works. Lol the supervisor advised not to worry about it that it will show up tomorrow. So it disappeared then their system will go back and pull it back our?

The staff is very friendly and helpful. The location is convenient. Their apps need improvement.read more

If I can't find what the abbreviation stands for on any of their sites, I don't want to join them…read more Why the hell would you abbreviate your company name and not share what the actual name is? Stupid marketing

So many fees. They won't take accountability for missing the day on file and will just charge more…read morefees.

Honestly awful. Last 4 experiences have been pathetic…read more 1. My client banks with tdecu, I took the check up there to cash it and they charged $10 to cash it, but of course they don't tell you that, they just do it and onto the next customer! Mind you, the check was less than $150! 2. Went to withdrawal money from inside the bank, it's in our account, we can clearly see it, but they didn't have enough cash to cover it, said they'd get some and call us when we could pick up, never called 3. Went to ATM to withdrawal $200, not enough money to cover withdrawal 4. Went to deposit checks, as we have done countless times. Lets me go through everything and insert the checks. Tells me that my checks can't be accepted even though they're brand new! Don't even get me started on the deposit windows. 1 teller running it and takes a minimum of 15-20 minutes for any transaction. Will be filing a formal complain with the main branch. Bay City needs a massive overhaul

I have visited the bank 3 times attempting to file a POD and each time they only have one petson…read moreassisting customers with otherr employees walking around not trying to make eye contact. They often tell the customers about their lunch breaks when responding to assistance requests. I dont feel like a valued member anymore. Not sure if managemnet changed, but customer service is trash.

TDECU is woefully exposed when it comes to cyber security investments and protection plans. They…read morecannot manage or lock down accounts while fraudulent attacks happen. You potentially could lose thousands of dollars and potentially not be reimbursed for the fraud committed. Know that this is a serious exposure that affects every single person. Also, never call for customer service. They just won't bother to answer. As with many others complaining about this credit unions ongoing problems they seem to get worse by the week. One more thing, when updating their app. they had a complete outage for over 24 hours. Users were unable to access their app or call in for help. If this was a regular bank, they would be fined.