The only real problem for me is the slowness of the tellers. They rarely have more than two working at a time even if the line is five or 10 deep. Very frustrating, several times I have just left because I know how long it's going to take!! read more

This was member service number. I made payment using my debit card friday to a bill, showed pending all weekend even this morning. At 1115 I logged in to make sure it cleared, it literally just disappeared, when I called I was advised not to pay my bills on Friday through Monday because that is how there system works. Lol the supervisor advised not to worry about it that it will show up tomorrow. So it disappeared then their system will go back and pull it back our? read more

I am in the process of moving to Angleton. I recently opened up an account with TDECU . In order to get into the bank you have to give them your drivers license. I left one day without getting my license back. I called Janet Rivera to see if she could help me. She did not return my call. I called her again to expedite my checks and she did not return my call. I then made an appt with her and ask why she didn't return my call and she said she doesn't answer phone messages. She was too busy. I find that unacceptable. I then called the Mgr of the bank and she had her asst Jennifer Lares call me . She said that it was a teaching moment and would talk to Janet. I ask for a new point of contact and she said she would handle my account. A few weeks later I called Jennifer about a check I had written and left a message. She did not return my call. I emailed Jennifer and Janet and neither responded. It would have been better if either one would just say that all customers must go through their call center. I have used the call center twice now and both times left a message. My calls were returned about 4 hours later. I guess I must be old fashion to expect better customer service. Banks/credit unions are like service stations. There is one on every corner. The only difference between them is customer service. I would not recommend anyone to use TDECU. read more

Just recently moved to Angleton and opened up a checking and savings account with Janet Rivera. When I called her regarding an issue with my drivers license not being returned to me, she didn't return my call. I had another issue regarding ordering of checks for my accounts and called her to no avail. So I made an appt to go in and see her and she advised me she doesn't answer her phone messages that she is too busy. The best way to reach her was by email. I find not answering your phone calls very unprofessional. I then called the manager of the Angleton bank and left a message and she too did not return my call. The assistant manager Jennifer Lares called me back and I discussed the customer service issues I was having and she said in the future she would be my point of contact. A month later, I called her in regards to a check I had issued and needed to discuss and she too did not call me back. I then sent emails to Jennifer and Janet and neither one responded. Their idea of customer service is to leave a message with their call service and someone will call you back in about 3.5 hours and it wont be anyone you have met at the Angleton branch. Their drive thru service is a joke. The lines and wait time are ridiculous. I will be closing my accounts at the end of the year and take my business where customer service is a priority. I would like to remind them that banks are like service stations. There is one on every corner. The only difference between them is CUSTOMER SERVICE. Donna Burgess read more

Two months later & still having a problem with this location & sent an email for TDECU to call me regarding my review & still have not received a call. read more

Tara Janine Alameda!! TLR: 21674!! YOU Messed up my Account # & now my $145 is in Another account!!! I have the Receipt!!!! & I will be Fixing This!!! read more

I'd only give this branch 1 star anyway because there's no chase branches in the area and that's who I bank with. This place is beyond ridiculous! I wait 10-20 mins EVERYTIME I'm here, I dread coming here for the fact at how slow it is here. The main problem is the tellers do the work of teller/banker and that's not what they're supposed to be doing. We give money, get money, have a good day! This branch doesn't understand that and wants to cater to everything when it shouldn't. I'm canceling my account today and never looking back. I'd rather drive 30 miles away than sit here and wait. read more

It is a very frustrating place. No matter when you go, the line is ridiculously slow. They need to hire more tellers or give them incentives to work more quickly/efficiently. I only go here when I have to. Oh.... the drive through is just as bad read more

This review is for the Angleton branch. When I went into the lobby it was soooooooo backed up. The tellers here are so slow. Thought it might be faster to go to the drive thru. Omg guess I was wrong. This branch had always been slow. I hate coming here. That's why I would rather go to the lake jackson one instead. Yeah they are busier but I can get thru those lines quick. Guess they haven't learned that here. read more