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    Lube Pit Stop

    3.4 (5 reviews)

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    Reliance Chevrolet Buick GMC

    Reliance Chevrolet Buick GMC

    (28 reviews)

    These people treated me with dignity and respect. It's like we're a family. I live in Dallas, Texas…read moreactually Garland. I will not buy a truck or any vehicle from anybody else ! Walk in and see... everyone is working ! I'll be back and I love my 2018 GMC 3500 HD !

    Our 2015 Chevrolet Silverado 2500HD Z72 Duramax has been at Reliance Chevrolet Buick GMC in Bay…read moreCity, TX since September 2025, that is nearly a full year, for what began as a check engine light diagnostic. What followed has been one of the most frustrating, dishonest, and financially predatory experiences we have ever had with any business. After a compression test, their own technician's notes confirmed that the issue was isolated to one bank of cylinders, consistent with a head gasket or cylinder head failure on the left/passenger side. Despite that, Reliance presented us with three repair scenarios: a full engine replacement quoted at over $36,000, a full injector rebuild at over $28,000, and a cylinder head repair at over $16,700. The first two scenarios are not even supported by their own diagnostic data. Bank 1 tested completely normal. Yet they pushed a full engine replacement anyway. The billing itself tells an even worse story. They billed 12 hours for cab removal, a job that industry standard puts at 2 to 4 hours. They charged labor rates of $150 to $179 per hour when the market rate for diesel shops in this area runs $95 to $125 per hour. Parts were billed at full OEM retail with zero disclosure of the standard wholesale discounts dealers receive. And teardown labor was presented as the primary cost without ever disclosing the separate reassembly charge of over $6,300, a tactic that deliberately obscures the true total. Our own independent cost analysis, supported by industry labor standards, puts the fair market value of the appropriate repair between $3,000 and $6,000. Reliance is quoting over $16,700 for that same scope, and had we not pushed back, they would have had us signing off on over $36,000 for an engine replacement that the diagnostic data does not even support. Do not bring your vehicle here without doing your homework first. Get everything in writing, get a second opinion before authorizing anything, and know your rights under the Texas DTPA. We trusted a dealership to be straight with us and instead received inflated hours, unjustified repair scopes, and a truck that has been sitting in their shop for almost a year with no resolution. Reliance had every opportunity to do right by us. They chose not to.

    Lube Pit Stop - autopartssupplies - Updated May 2026

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