Two years ago my wife and I purchased a XTS4 Cadillac from this dealership, the price was…read morereasonable and the car was excellent. No promises made that were not completely followed thru. The decision was made that our next purchase would be at Indy Motorsport. We again have purchased a vehicle and are fully satisfied. True to their word, no promises made, to the point and no pressure. I Recommend this dealer for your purchase.

I bought 2 cars from here , they are friendly , honest, and they have the best prices in Indyread more

Purchased a 2016 Jetta for my mom and Daniel was very helpful and knowledgeable. He made sure my…read moremom was happy and made the paperwork go easy and smoothly. Highly recommended and I'll be back to purchase another car soon.

I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

they suckkk they will purposely give u a janky car that they've fixed up just enough for u to drive…read moreoff the lot its a scam dont go to joes auto sale they will have u paying to get your car fixed when they wont even fix the problem correctly i truly regret getting this shitty ass car from them it's dangerous and i literally cant even drive it yet i'm paying 160$ a week fuck joes auto sale

Eddy was really great at meeting my needs, and went above and beyond to get me into the car I came…read morein looking for. 10/10 recommend!

I have had a HORRIBLE experience with Oak Motors. Honestly, they should be called "Side of the Road…read moreMotors." I've had nothing but problems with the vehicle since the day I got it. This year alone, I've had to bring it in for service three different times for the same issue. I rely on my car to get to work and make my payments, but they've made that nearly impossible. Fast forward to Tuesday, 9/30--my car is back in their service department yet again for the exact same problem. To make matters worse, they won't even answer the phone when I call for updates. On Tuesday, I actually overheard someone say, "I didn't mean to answer the phone for her, I meant to put her on hold"--then I was placed back on hold until they closed. Completely unprofessional. All I want is a clear answer on what's happening with my car, and if they can't fix the issue, they should put me in another vehicle. This whole experience has been beyond frustrating, and I would not recommend Oak Motors to anyone--I wouldn't even send my dog there.

To Whom It May Concern,…read more I'm writing this letter to express just how deeply upset and disappointed I am with my most recent experience with Oak Motors. As a four-time customer, I never imagined I'd be treated this poorly or be put through such an exhausting and unacceptable situation. When I purchased this fourth vehicle--a truck--from Oak Motors, the problems began almost immediately. Within the first 30 days, the front axles had to be replaced. Shortly after, the truck began sputtering and jerking every time I came to a stop. That was just the beginning. The service department told me the vehicle was burning through oil and they refilled it, asking me to drive another 1,000 miles before bringing it back. I did exactly that, only to be told again that the oil was low and that the engine needed to be replaced. I agreed to the engine replacement, trusting Oak Motors to make it right. Unfortunately, that trust was misplaced. Once the engine was replaced, the check engine light came on and has remained on ever since--for at least four to five months now. I've brought the truck back countless times, each time being promised a fix that never comes. I was told at one point the truck might need yet another engine, and another time that using an OEM part might solve the issue. Nothing has worked. The light always comes right back on the moment I drive away from your service center. Trying to deal with the service department has been a nightmare in itself. They rarely answer the phone, never call back, and I've even been hung up on. I have to constantly chase them down to get any kind of update. I've requested several times to be traded into another vehicle, especially after being told by IFC that this would be an option if the service department couldn't resolve the issue. Now, suddenly, I'm being told that's no longer possible, with no clear explanation as to why. To make matters worse, no loaners are ever available when my vehicle is in the shop, leaving me without transportation for days at a time. I've been more than patient, but this has become absolutely unacceptable. What's even more frustrating is the fact that I've referred others to Oak Motors, and yet I'm being treated like my loyalty and business mean nothing. As a repeat customer, this is beyond disappointing. But let me miss a payment, and suddenly your team knows exactly how to call and chase me down--for a truck that's never worked properly since day one. I've had enough. At this point, all I want is to be released from this vehicle altogether, or to be traded into a different, reliable vehicle immediately. This has been the worst experience I have ever had with any dealership, and I can confidently say I will never refer another person to Oak Motors again. Sincerely, Jamaine Harding jamaineharding8@gmail.com

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

My granddad had a terrible experience with this dealership and would not recommend them to anyone…read more Within 15 minutes of driving off the lot, the car he purchased started overheating and leaking, making it clear there were serious pre-existing issues. We had driven 4 hours to purchase this vehicle, and it couldn't even make it 15 minutes on the highway. We had no choice but to leave the car at the dealership the same day because it was not drivable. When I contacted the dealership, instead of taking responsibility, the salesman told us to lie about the situation to the warranty company so the damage would be covered. That was extremely concerning and unprofessional. RED FLAG We were then promised that we could switch the car out on Monday, but when that day came, we were given the runaround. We were repeatedly transferred to a salesman who would not answer and appeared to be intentionally sending us to voicemail. The only way we could reach anyone was by calling from different or private numbers. We drove back again 4 hours-- 2 days later --trying to resolve this issue, and still nothing has been done. There has been no real help, no follow-up, and no accountability. On top of that, when we became understandably frustrated due to the lack of resolution, the situation escalated and the police were called about 5-10 mins after we got there instead of anyone attempting to handle the issue professionally because they didn't want their customers to know what they did as we were voicing what was going on. This entire experience has been stressful, time-consuming, and completely unacceptable. We are still waiting for a proper resolution and have yet to be contacted in any meaningful way. Buyers should proceed with extreme caution.

I bought my last two cars from Beck Toyota and love, love, love the service department. We drive…read moreacross town, passing other Toyota Dealers because of the great track record we have with them. On my recent visit, I wanted to order a new car. I was surprised to find very little on the lot. Toyota has put a hold on any new Prius, and there were no new Rav4s to test drive. I was told I could leave $1000 deposit and if a car came in that fit my description, that I could reserve it. I know car shopping has changed, but it's hard to make a $40,000 decision and waste several months waiting, when you can't even test drive the car. I'm not blaming Beck for the unfortunate lack of inventory but I don't see how Toyota will keep customers. I'm giving the service department 4 stars here. But I had to go elsewhere to get my new car.

Ok , so I have purchased a Camaro from Hubler Chevrolet and 3 Toyota's from Beck . Took my…read moredaughters car in for service and whoa what seemed to be a similar experience from Beck turned into a debacle. The staff at the desk was friendly but a week after we took the car home my wife noticed a noise coming from the drivers side wheel . Apparently/ the service tech did not tighten the lug nuts . Just blessed that when my child and wife were driving around Brown County State park that a disaster didn't happen or on the way to the park on 135 . Also, they were supposed to change the cars filters well I opened the hood and based on the number of leaves there is no way it has new "filters" as the receipt shows I paid for . So when I called before I found out what the issues were to notify Hubler they said the next apt was 2 weeks . Well this was a giant red flag that they just don't care about long time customers. I forgive who ever made the mistake but you need to seriously make some changes.

I was very disappointed with my visit here to the Service Department. I called a told them the…read moreissue that I was having with my vehicle. They told me that they could fit me in the same day. I drove up there and told them that I would wait for the vehicle. in their customer waiting area. Their waiting room is adequate. They have free wifi, television, coffee and soda. It is not other comparable service centers, that have their own cafe that serves complimentary food. There are lounge chairs and workstations available. The staff there is nice, but I am not comfortable with some of their practices. I was told that there was a recall on my vehicle and that they would diagnose the issue with my vehicle for a fee. When it was all said and done, they completed my vehicles recall, and told me that they think they diagnosed my issue, but it would cost $500 to fix. And get this, the fix may not even work. So, that costs me over $90 to tell me that something is wrong with my truck and they could try to fix it for $500 more dollars, but no guarantees. I was floored. To add to my issue, I did not get a print out or any documentation of what they found (mind you I paid $94) so I could take it elsewhere and see if they could repair the issue they found. I left with my vehicle that my or may not be able to be fixed according to them and a receipt for absolutely nothing.

Teach their staff to be more respectful and professional! I have spent a lot of money on 2 vehicles…read more and I am not going to return for a 3 rd now