Mr. Singh charged me 200 dolars instead of $100-$150 as it was agreed previously because he said he…read moredidn't get the email I sent him, which wasn't true. Also he was going so slow in the motorway it was ridiculous. Total joke of a service.

Great service at a reasonable cost. Right on time, booked a 4am ride to the Syracuse airport and…read morethe driver pull into our driveway just before 4am. Driver was friendly and made us feel safe. Definitely will be using this service again.

Spoke to Pam to book driver for 2 days ahead. I spoke to Pam at 5:15pm on Monday, 9/30; she asked…read moreif she could give me a call back. I called Pam again at 7:30pm and left her a message asking her to call; I needed to book a cab for Wednesday morning. I received no response; no call back. I would categorize Journey's Transportation as unreliable.

This is a sole proprietary one owner business, run by "Pam", who is a genuine good person, and…read moreexcellent at what she does. Completely accommodating, professional, kind and considerate. She handles medicaid transports and self pays. Her rates are very reasonable, (better then the competition) and she often goes above and beyond what she is expected to do. Just added her to my speed dial ! You will too, if your smart.

As far as the ride & drivers go, I would say 5 stars. However, I give 0 stars for the business end…read moreof things. After a minor accident while in their cab, it's impossible to get an insurance claim number or a letter stating no claim was made. I've called twice. Both times I was told 'I'll call you back when I get to the office'. No one has bothered to call back. This may not be important to them, but it's hugely important to their customer!

I can't say enough great things about the people who run this company. They are customer first they…read moreare friendly and will assist you with whatever you need. A+++ for them

Was able to get a ride in just a few hours after an unexpected health care need. Super warm,…read morerespectful and understanding people of this business went out of their way to accommodate my family member's needs.

It's a smaller airport that doesn't have food options like LaGuardia or JFK and it definetly…read moredoesn't have the greatest selection of flights or non-stop destinations, but I've NEVER had a bad experience here. The staff has always been pleasant, their TSA is organized, efficient and usually very quick. What really prompted me to leave this review, though, was an outstanding experience we just had with a young man named Hunter. We returned to find that our car wouldn't start. Hunter showed up in less than a minute and helped jump it. He didn't just get it started and walk away though, he stayed with us until he was sure the car was ready to go. He was incredibly kind, patient, and pleasant throughout the entire interaction. After a long day of traveling, he helped turn what would have been a rough spot of an already rough day into a positive experience. He really made a huge difference and was an excellent representative of the airport. At the end of the day, Syracuse may not be the biggest airport, but experiences like this are exactly why I'm happy to have this as my home airport.

SYR needs to learn how to airport…read more The best case situation is either departing or arriving when only ONE regional plane is present, any other situation: pack your patience, it will be chaos.