Took an hour and a half to get my ride and told them I needed to be there in 15 mins this is…read moreabsolutely outrageous I've never dealt with costumer service this terrible

Rainbow taxi in Jamestown New York is horrible their cabs are always filthy there's like a quarter…read moreinch of dirt and grime always throughout their calves water on the floor some of their cabs are not even with insignias on them so you know they're the cab several times I've called and they've never showed up and then a couple times when they did they were 45 minutes late and I was late for work one of their drivers in particular would drive by teenage girls and say wow look at her she's really hot or make comments about her breasts sick their cabs are unsafe and don't get maintenance like they should they are rude to you on the phone if you call back and say where is my cab you said 15 minutes the person from dispatch will say I told you we're running a little behind because we only have one cab running right now their prices are overpriced as well because anywhere in town is $10 one way when people movers cab service is only $7.50 they want to charge you an arm and a leg to go to Lakewood and rates are different sometimes because I personally seen their driver's pocket and extra $3 from each person before when we went to Walmart a couple of times the prices were different I reported them to management but the nothing ever happened they are con artists they should be investigated the biggest gripe is the Cavs being filthy and never cleaned and sterilize and sanitize for people's health and safety it's a business they're running and you're dealing with human lives one time we got into the cab in the back of the cab there was a vomit and it smelled like urine one of the drivers was smoking in the cab and we asked him to put the cigarette out and he said he would just roll the window down when it was cold out

STAY AWAY FROM THEM…read more I have used them once to drive me to the airport for my flight to LA, but my driver and everyone whom I talked to were very unprofessional. There are much better services in the tri-state area, it is worth it to take the extra time to look for it, and they will give you a better bang for your buck. Do not let the efficiency of this location fool you! I have posted a similar review on Facebook. Again, please use another service. It is not worth your time nor your effort.

Left my medications in the cab, Got a phone call from them saying they had my Medications and they…read morewere gonna drop them off, When I called them back the manager. Start Yelling and screaming at me telling me he didn't know anything about him, he would not listen., Later that week the same manager picked me up from the hospital after I was discharged and started yelling and screamed with me. Telling me if I brought it up to him. He would throw me out of his cab. I do not like your recommend Riding with them.

Soon after I paid & tipped the driver (upon boarding), I was verbally assaulted (shouting &…read morethreats). He stated that this was because I was "too quiet". He then attempted to intimidate me into soliciting a prostitute he claimed to know (and for a ludicrously large sum of money I might add) while diverting our path from the intended destination (dentist office). Only after repeated warnings of arrest and, prosecution for kidnapping did he turn us around and do his damn job! WTH! Call this outfit at your own risk! Never again!

Used their service twice while staying in Salamanca. All things considered...They were very…read moreaccommodating...their drivers Rich and Mike were very pleasant and gave us great recommendations for things to do while in the area. Will definitely use their service again.

I arranged to have a van pick up myself and my children (both in car seats) twenty four hours in…read moreadvance because vans tend to be limited in availability and we needed to be at the bus station at a specific time. I was expecting the cab to arrive at 11:00 am. A little bit after 11, I called thinking that maybe the driver was lost or running late only to be told that the "manager" had canceled my ride. No phone call, no warning, nothing. Just canceled my ride knowing that they were leaving a family with two young babies stranded in February in the snow. At this point in the conversation (with Garret) on dispatch, I was in tears and was trying to get them to do something, ANYTHING really, to correct the situation and instead of being even slightly sympathetic, Garret decided to hang up on me. I called back, same person answered the phone and immediately hung up on me again. I tried calling back again and they wouldn't take my call. Then someone else called on my behalf using their cell phone, the call was answered, and as soon as dispatch realized what the call was about they hung up again. Worst customer service ever. I feel really sorry for anyone who has to rely on this company. They should lose their business license.

Guy answered, "Eeh!" I had to ask, "Is this a taxi service?" He said yeah. I gave him an address…read moreand he said it would be an hour. "Ok." Two hours and 25 minutes later, still no taxi! How to improve? Maybe show up?

From the owner: Fast and friendly transportation from south town to Niagara fallread more