Travel One t us down!
We were part of a large group of about 35 people traveling to Poland and back. We booked our airline tickets thru Travel One, and also arranged for van transport to JFK airport from New Britain and Wallingford. Transport to JFK was okay. The group from New Britian was divided into a van, and an SUV towing a trailer to accommodate all the luggage. That made me nervous to be separated from my luggage, in case of a mechanical issue or accident with one of the vehicles.
The REAL problem occurred when we arrived back at JFK from Poland. There were no vans waiting for us! Even though they booked our flights, they got the DAY WRONG! They had a van there for other people, and only had 3 empty seats available for about 35 people!
Despite being asked by several of us, Travel One refused to give a refund to the many people who rented a car and drove themselves back, because they had to report to work at 8 am. And this is a tour group that has given them major business for over 3 years!
Rumor has it that Travel One may have changed ownership recently, and things have changed for the worse because of that. read more