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Ellington Travel

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated 1 month ago

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11 years ago

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AAA

AAA

2.8(24 reviews)
2.3 mi

Since the only CT office locations are in Avon, Cromwell, Enfield, Old Saybrook, Plainville,…read moreWaterford, and West Hartford -- this Manchester office was by far the most convenient for me. Oftentimes this office is super busy, so I tend to go right after lunch or early morning. They are however, usually well staffed. To avoid the travesty that is the DMV, I have visited this particular location for several DMV services. AAA is great for driver license renewals, duplicate driver's licenses, ID cards, and learners' permits. Need a passport photo? Forget about your local pharmacy or post office, for AAA members they offer free passport photos! Sweet. Monday through Friday - 8:30-5:30pm Saturday - 9-2pm

Horrible customer service, awful customer service people. I has a horrible experience which…read moreincluded a woman who REFUSED to believe that the Target I was at did not sell car oil. Today, while trying to find the terms and conditions that say I can't cancel my membership, I was yelled at, given a wrong phone number, and hung up on when I asked for the woman who had raised her voice at me name. To be fair, I am getting the amount of my membership back from another fund, but AAA utterly failed to help me when I had a car problem and following up has been very difficult. I do no believe that they can legally refuse to cancel my membership if I'm not even asking for a refund. The contract is most likely an unenforceable adhesion contract. Edited to say: I have talked to multiple people at AAA, only the 2 people who health with my ling complaint were helpful. If AAA actually cared about customer satisfaction is wouldn't take so long and so many endless prompts to get to someone and the department wouldn't be so separated, nor would the terms and conditions be sad hard to find. AAA is a behemoth company that only cared about $. So, I'm not going to email another person to get the same response. If they really fated they could contact me through Yelp.

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Ellington Travel - travelservices - Updated October 2026

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