Simply put, Auto & Tire Automotive Service Center is a reliable and friendly place to get your…read morebreaks repaired. Tim and Dave are honest and down to earth. I highly recommend their service. While on a trip from Chicago to New Jersey for a family wedding, the breaks on our 2013 Toyota Sienna began making a sound when used. My wife and 3 kids were already antsy about the drive, this breaks issue made them more anxious and annoyed. Not knowing the reliable service locations in the area, I put the word "breaks" in Google. We went to Meineke, a franchise name I recognized. They quoted us $600+ for new front breaks and rotors. That seemed pricey. We left and called a few other locations on the Google list. One service location we called was very busy and said they could fit us in for the following day. We couldn't wait that long as we had to be at a wedding in NJ that next day. When we called Tire & Wheel Automotive Service Center, Tim picked up, listened to our predicament and offered to help in an expedited manner. We brought the van in, showed him the Meineke quote and Tim immediately quoted us $100 less and said that they'd be able to expedite our repair due to our schedule/need. While in the waiting area, we met Dave, a low key stand up comedian, who made every effort to make our family us comfortable, including changing TV channels and making great small talk. Both Tim and Dave are so down to earth, kind, and friendly people. As an example, during the wait for the repair to be completed a guy with a mobile food business pulled up to the repair shop and sold some food to the employees. My kids went out to buy some snacks and drinks, but when they tried to pay, Tim wouldn't let them, he paid for my kids. I couldn't believe how lucky we were to meet such friendly, generous, and honorable people. Our brakes were repaired in less than 2 hours and we were on the road a little while later. The repair shop also had a way to finance the repair via a 3rd party company called Snap. We were grateful to be able to have the option to finance the cost of repair, as we didn't budget break replacements in our trip budget. The financing part took some time to go through, due to the Snap company's lack of timely customer service, Dave and Tim did everything on their end to make the transaction go through, and it finally did work. On the way back from the wedding we made sure to stop by and bring the guys some Kristy Kreme donuts as a thank you for their k service and kindness.

The manager told me the reason the price was so high was because they only install New Original…read moreManufacturer parts. Here is a photo of the "Remanufactured" aftermarket alternator they put in my car. Very dishonest of them.

A previous shop had butchered my car, I'm still not sure what they did to it. Cleveland Auto Repair…read moreput it back together properly. The guys were patient even when I got frustrated about how long it was taking, my car ended up sitting there around ten days. Every time I called they said it was almost done. But the final price matched the estimate and the car runs smooth and quiet now so I cant really argue with the result. Would go back, just hoping next time is faster.

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

My car looks brand now! Pleasantly surprised. Very quick, affordable, and worked within my time…read moreframe. Let's hope I don't hit anything again but if I do I know where I'm going. Thank you guys!!

Went in for some damage on my vehicle They had the car for…read more4 days. A very messy job was done. They do not give out receipts when you pay cash apparently either. Shady business since it was sold years and years ago.

So this morning I woke up to a silver screw jabbed in my front tire and it was going flat fast! I…read morewas in a panic driving to work thinking it would blow...I spotted this shop at the light and pulled in hoping that he plugged tires there? The gentleman "Mike Jr." was so kind to stop what he was doing and plug my tire on the spot! I can't thank him enough for his kindness and speedy service!!! I highly recommend this repair shop!!! Super nice and did a great job :0) Thank you for your kind energy! -Danielle E.

First, Pinnacle Auto Repair is in South Euclid, Ohio .. note that the website refers to a similar…read morenamed place in Orange, California. Mike is not part of that operation so any reviews from CA are not referring to the one in South Euclid. Second, I have been going to Mike at Pinnacle since before he started his own company. Both my cars (2004 Honda Accord and 2005 Chevy Classic) are in top shape. He is the reason my 2004 Honda Accord is at 255,000 and still going with great (30+) MPG. When he looks at a problem he will also look for anything else that may or is needing repair, and how soon that repair is needed .. and he gives me estimates. That may raise the visit cost but prevents problems later while on the road. He and Mike Jr are totally trustworthy and know what they are doing.

Always excellent service and great results…read more I have never had a single problem at Tom's. We take variety of cars; old, new. They always are helpful. It is easy to get appointment generally between couple days to a week. Once you are a loyal customer; if you have any emergency they are willing to work with your schedule. They are close on Mondays! Reasonably prices for a quality maintenance! I personally don't trust anyone else with our vehicles but Tom's!

Toms has always been honest and helpful to me: including storing my car when an uninsured driver…read morehit it- and I had nowhere to keep it while I sorted things out. Great, caring, honest people.

Will not install and balanced your tires. Not the best attitude. Go elsewhere. Expensiveread more

I will absolutely be returning! I dropped off my Kia Soul to them on Sunday night, and picked up my…read morecar the next evening! What really struck me was that every step along the way, from diagnostics to solving the problem, was quickly and easily communicated to me by phone! I would get these awesome little text updates with links where I could see what was being done, and I could make the decision on what to do next! Now this is what technology should be used for! So impressive! They also gave me a call to update me and go over everything, so it's sort of the best of both worlds - excellent use of technology by a staff that actually cares! The price was absolutely reasonable, the process was easy and clear, & and I could not be more happy with the QUALITY work they did. Thank you, Chris!

Update: Gilbert reached out to me personally to offer a…read morerepair credit. I upped my rating to four stars only because I think he's a really good guy and I'm not trying to ruin his business with a bad review. I still don't think I'll be returning, the last few encounters have been awkward and I'd rather just move on. But I do appreciate that the owner was willing to reach out to me personally. Just be wary of other employees and do your research on part pricing. ---------------------------- Pretty bummed about my recent experiences here. I used to only deal with Gilbert, and he was amazing. Always made me feel comfortable, was very upfront about what I needed and didn't need in order to save me money. I sent everyone to this garage when they asked for recommendations. In the last year and a half or so, I've been dealing with a different younger employee. HeI've needed a lot more work done the older my car gets. I felt pressured to make unnecessary repairs in my car (even got text messages a month after telling him I couldn't afford any extra repairs, they insisted on fixing my struts). I was quoted $1200 for a recent job but had to pay $1400. That never happened with Gilbert. After that, a few days after getting my car back I had a steering issue. Felt suspicious because he had explicitly told me I might have a steering issue in the future but I had over a year before I needed to worry about it. I took the car back, and was quoted $300. I brought a knowledgeable friend with me who called him out on the repair being their fault and also on the quoted price being outrageous. We found the part for $30. My friend repaired it in a half hour. I miss Gilbert and have lost faith in this shop. Unfortunately don't think I'll be returning.

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

Quick service that was priced below what I expected. Had my car towed to their shop at 4 pm and it…read morewas ready by noon the next day

Care for customers... got a service, I asked them to check the service because I had an issue. He…read morestart telling me about another customer, I told them Im not interested in other customers currently. He said well then I don't care about you. In America, that's un-Ethical business.