Horrible customer service. Their front desk employee was beyond incredible but the owner was…read morearrogant and rude and less than helpful. The road to my unit was never plowed properly I got stuck and had to be towed out. He came to do it after back and forth with his employee. He tried to make light of the situation and told me to have a good day and it would be fixed but it was not resolved until days later. After multiple communications throughout a 5 day period with the front desk employee about not being able to access my unit because of inadequate snow removal he relayed the message to her that it was not his problem and he can't control the weather. The security gate has never worked and is always open. I was told 4 months ago that it would be fixed and it has yet to be fixed. I understand now why they were the cheapest place in town. I definitely would not recommend them to anyone.

I went around town looking for storage units, and not only were they the least expensive, but they…read moreoffered the largest units. This place is as good as it gets in Jackson!

Horrible experience with Essential Storage! I experienced water damage to my property from their…read moreleaking roof, rodent infestation, and a strong cigarette smell that wasn't present when I initially secured the unit. Customer service was no help unfortunately. Transferred my property to a new unit and happy this nightmare is finally over!

From the owner: Essential Storage of Jackson does keep phone hours Monday - Friday 9am - 5pm, Saturdays 9am - 3pm.read more

Moving across the State of Michigan in February! Fortunately, weather was mild for February;…read morehowever, I felt assured moving services would come through no matter the weather. Todd and Sean worked together like moving ballet. . . so smoothly and with great memory of what the items were and their purpose. The fees were much more reasonable than other two other companies I'd called. The response and follow-up by Casey and Larry was impressive as well. Moving can be quite stressful, but I felt more confident working with Kingsley, which made my move feel like a pleasure!

This is a delayed entry, but being late is better than not writing a great review for this company!…read moreKingsley was fabulous in helping us move in every way. The four guys were SO professional, helpful and friendly. They made great suggestions when asked and even helped with set up and details at our destination. The price was very reasonable and we HIGHLY recommend this company ⋯ thanks so much!

I wasn't happy that the price increase 3 times in a year and half of renting there. Over 40%…read moreincrease. Explained by posting rising costs. I can see 10% per year but that's nuts. The ladies in the office area friendly and helpful. Would have kept the unit if it weren't for the crazy increases.

This place is great. I would recommend to anyone who is looking for self storage. Heather is…read morefantastic!!

We had Alejandro, Hector, Ben, and Rodrigo help us move this week and they were amazing! They were…read morecourteous, professional, careful, and a ton of fun to be around for 7 hours. Would highly recommend the company and that group specifically!

We have moved several times including cross country and within town and Handle with Care had the…read morebest movers that we have ever had. This is the ONLY move we have had where the movers haven't damaged/scratched something. They sent a 3-person team (Andy, Yeri, and Dan) for $189 per hour. They arrived at 8:45 and left our new place at 1:45 moving 3 bedrooms, study, and basement. They wrapped all of the furniture in pads and plastic wrap before they loaded. At our new place, they placed furniture where we wanted. The new place has hardwood floors and they removed metal feet from our furniture and replaced them with felt pads that I already had. Andy even offered to do a simple repair (they didn't do the damage) on an old piece of furniture. We were amazed that they could carry two things easily and go up and down the stairs without banging into the walls. When their hands were empty they ran up and down the stairs. When they left, my husband and I looked at each other and said, "wow! They were amazing!"

Stay far far away from here. Customer service is awful. Rent raised 50% in the 2 months I've been…read morehere, while their website still shows the current rates of what I was paying. Spoke with customer service "we can change your rent anytime with a 30 day notice, there is nothing else we can help with" and disconnect the chat. There are a million different storage units out there. DO NOT CHOOSE THIS ONE.

I would like to take a moment to thank Rachel for her help yesterday. I was running late and in a…read morebind. She was professional, courteous, and very helpful... and patient with me! I appreciate it when people go the extra mile to help, even if it's not "in my job description." It should be easy to be nice; it's harder to find out in the world. Rachel renewed my faith that people out there working actually do care. Thanks Rachel!