Horrible customer service. Their front desk employee was beyond incredible but the owner was…read morearrogant and rude and less than helpful. The road to my unit was never plowed properly I got stuck and had to be towed out. He came to do it after back and forth with his employee. He tried to make light of the situation and told me to have a good day and it would be fixed but it was not resolved until days later. After multiple communications throughout a 5 day period with the front desk employee about not being able to access my unit because of inadequate snow removal he relayed the message to her that it was not his problem and he can't control the weather. The security gate has never worked and is always open. I was told 4 months ago that it would be fixed and it has yet to be fixed. I understand now why they were the cheapest place in town. I definitely would not recommend them to anyone.

I went around town looking for storage units, and not only were they the least expensive, but they…read moreoffered the largest units. This place is as good as it gets in Jackson!

I've been a client for over 12 yrs there. I've seen the business switch hands a few times. In the…read morebeginning when One Stop first acquired the location it was a complete mess. I had 2 units which were 1 months late. I sent a money order ( no options ) that money order was applied to another person's unit. In total my bill went from $88.00 for 10x20 to 148.00 overnight. A 5 x15 went from $35.00 to $65.00, Late fees 20.00 on the 6th and if not paid it's another 20.00 and the overclock fee is $15.00...so you can imagine 2 units both late and $1,000 later still not able to get into my units. One stop DID NOT HAVE THE CORRECT INFORMATION FOR MOST CUSTOMERS. SO MANY OF US DID NOT KNOW WE HAD overlooked units and out standing balances. NO LETTERS AND NO CALLS, NO CONTACT OF ANY KIND FROM NEW MANAGEMENT. SOME LOST UNITS/MOST MOVED OUT DUE TO THE ABSURD AMOUNT OF FEES. I recently was laid off from my job and I called to at least let them know I was going to be late. IVE BEEN ON TIME AND NO COMPLICATIONS KIND OF CUSTOMER and yet I was just told there will be 2 late fees and an overlook fee totaling $50.00 if it was going to be more than one week late. I've been honest and kind with this review. If your looking for storage look for other options in JACKSON MI... This place will charge you INSANE FEES AND RATES.

From the owner: Protect your belongings at One Stop Self Storage in Jackson, MI. Featuring gated access, 24-hour…read moresurveillance, outdoor drive-up units, and easy online payments. Reserve your storage unit now!

Stay far far away from here. Customer service is awful. Rent raised 50% in the 2 months I've been…read morehere, while their website still shows the current rates of what I was paying. Spoke with customer service "we can change your rent anytime with a 30 day notice, there is nothing else we can help with" and disconnect the chat. There are a million different storage units out there. DO NOT CHOOSE THIS ONE.

I would like to take a moment to thank Rachel for her help yesterday. I was running late and in a…read morebind. She was professional, courteous, and very helpful... and patient with me! I appreciate it when people go the extra mile to help, even if it's not "in my job description." It should be easy to be nice; it's harder to find out in the world. Rachel renewed my faith that people out there working actually do care. Thanks Rachel!

I wasn't happy that the price increase 3 times in a year and half of renting there. Over 40%…read moreincrease. Explained by posting rising costs. I can see 10% per year but that's nuts. The ladies in the office area friendly and helpful. Would have kept the unit if it weren't for the crazy increases.

This place is great. I would recommend to anyone who is looking for self storage. Heather is…read morefantastic!!