poor communication, logistics, and customer service. items themselves were fine but i would not use again nor recommend, espescially given the rude email i recieved from the owner after my honest and respectful survey responses. read more

Let me tell you!!!!! This place is amazing! From the moon bounces, pop corn machine, tables and chairs and the tent that saved the day! Sarah and Perry couldn't have been nicer! They delivered my party supplies on time! Very professional!!!! If i could rate a 10 star i would!!!! read more

Poor customer service and rude, neglectful communication. The experience began well-- easy ordering online and quick response when I had to amend my order a few times. Delivery driver is friendly and professional. However, their invoice to customers states clearly that their office will call prior to equipment delivery. This is a lie. As they claim now, they will only call for orders requiring set-up, even though this clause isn't communicated. When I followed up with the office, they continue to be indignant and eschew responsibility for their failure to communicate clearly and professionally to their customer. What a huge disappointment. This company has left an ugly bitter taste after such a sweet event. Will look elsewhere for my future party needs. read more

This moon bounce / water slide rental co is completely rude, irresponsible, cursed at my 10 year of to "young lady put the f#%^ing dog away". Was late for drop off and pickup, the. When I wanted to know times - did not respond. Threatened to cancel upon arrival because this was upsetting. Do not use. Oh and the setup fell apart so my husband had to fix it within an hour of setup. Which they had to use our ladder to Setup as they didn't have their own. Wow. read more

This post comes kind of late, but better late than never! Unfortunately, I had a bad experience. The owner was very disrespectful and unprofessional. I was hosting an event scheduled Saturday 5/25 and ordered tables, chairs, and linens. I was told that delivery would be Thursday (5/23), Friday, or Saturday morning and that I would be contacted before the delivery guys arrived. I live in Delaware and the delivery was to a relative's residence in Exton, across the street from where the event would be held. OSPS arrived Wednesday and I did not receive a heads-up call. I wanted to be there in person when they arrived. They eventually decided not to leave six of the 8' tables I ordered; this was their call. So we sent back a number of chairs that would have otherwise went with the tables. When I inquired about a refund, I was told I couldn't get one because the equipment had been taken out of inventory and could not be returned in time for someone else to rent out. Okay, I accepted it. So I asked if I could swap out the 8' tables for 6' tables so that I would not incur too much of a loss. They said 'yes'. I also asked if I could pick them up, along with some of the chairs that we had to return. They said pick-up was fine as long as I could do it before Saturday. They did not specify a time. I made preparations to come Friday afternoon, which would give me time to pick up my helper and then get my U-Haul. So I was taken by surprise when I received a call on Thursday afternoon asking me to come Friday morning between 9-11am. I called back to explain why I would not be available to pick up between 9-11am on Friday. The owner went on to say how they have 40 jobs and it's Memorial Day weekend and so forth. I stated that as a paying customer, that is not my concern. This is when he became irate and said that he can't deal with this and passed me off to his wife. He said, "you will deal with my wife from now on". As I proceeded to talk to her, he is yelling in the background and he must've grabbed the phone at some point because his wife and I did not even get to talk. He proceeded to tell me that I have the smallest job of the weekend (basically implying my business is unimportant). I guess my $350 was trivial to him. This is also unfortunate because I could've been a repeat customer and referred other potential customers. He also went on to say how the circumstances behind me not being able to pick up Friday morning had nothing to do with them, and that I would've had to pay an extra $100 (on top of the normal $75 one-way delivery fee) for a timed delivery on the day of the event. He further went on to say that he would rather dismantle my job because he had nothing to gain from it. He is yelling the entire time, by the way. I was shocked, but I made sure I would get reimbursed prior to cancellation. To add insult to injury, the delivery guys came onto my relative's property and started taking the items back ... not so much as a ring of the doorbell to acknowledge her and the fact that they were there. I have never been treated with such disrespect by a business. Thankfully everything worked out through generous last-minute table donations and a nearby rental place that had beautiful chairs at a cheaper cost. So this was really a blessing in disguise. Although everything worked out beautifully, I still felt the need to write this review. For a company to be willing to leave me high and dry two days before an event, verbally disrespect me so blatantly, and disrespect my relative, speaks volumes. This is not a reflection on the owner's wife ... she was a pleasure to work with. But the owner is the face of the company and his behavior was disgusting. I'm glad everything transpired the way it did because a person like that did not deserve my hard-earned money. read more

I have used One Stop Party Shop, on many occasions, block parties , tents for weddings, birthday parties for our children.They're always punctual, and go out of their way for you. Highly recommended !!!!!!!! read more

One stop is our GO TO for party tents, tables and chairs. We have used Perry and his crew for 5 major events over the past 3yrs. ALWAYS right on the money! Perry goes ABOVE and BEYOND to make every detail right- Last minute lighting, heating - you name it Perry gets the job done! Don't waste your time looking elsewhere. read more

Great moon bounce play area for the kids, with a few arcade type attractions and a special area for toddlers as well. They sell snacks and drinks and can also host birthday parties. read more

We had an amazing birthday party for a 5 year old thanks to these guys! The service was great and the moon bounce was a huge hit! We also had a popcorn machine and a water ice machine which made the kids super happy. I would definitely recommend these guys to anyone looking to throw a fabulous party! read more

We hired One Stop Party Shop to hand out cotton candy at our July 18th wedding. We LOVED their services!! The vendors were fun, polite, excited, and perfectly on time :) Thank you so much, the cotton candy was a hit! read more

They were helpful with my last minute reservation. They clearly explained the tips we needed to put up and break down a large pole tent. It took my husband and 3 other adults about 30 minutes to put the whole thing up! And they're very nice to talk to! Thank you! read more

My daughter had her 5th birthday party at One Stop Party Shop. I'd have to say it was simply AMAZING! The owner (Perry) was the most friendly, personable, and caring individual I've ever met. My son adored him and, instead of bouncing, kept going back to the back desk to talk to him LOL! My son wants to go back today just to talk to Perry! I'd highly recommend this moon bounce facility to anyone who is looking for a fun filled, friendly, and warm atmosphere. I just can't say enough about my experience! read more

One Stop Party Shop was awesome to deal with. I rented a moon bounce, tables and chairs and all came as expected. Prices are good compared to others in the area and the best thing is the moon bounce acts as its own babysitter keeping the kids occupied for hours. OSPS worked with our busy schedules and even delivered the stuff early. Perry, owner, was great to deal with. Definitely highly recommended!! read more