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One Hour Taxes

4.0 (12 reviews)
Closed 11:00 am - 5:00 pm

Services - One Hour Taxes

Accountants

Current year tax preparation and filing

Past year(s) tax preparation and filing

2 More Services

Audit and conflict resolution support

Tax planning

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Return from the city because of all the reasons it was incorrectly filled out.
Veronica S.

Darlene is a scammer, dishonest, unresponsive, unreliable and uninformed about how to do important paperwork. Este servicio no sirve y Darlene es una mentirosa, cobra mucho y no sabe. First of all, I went to her for help she lied and used Legal Zoom and did not tell me. So she charged me Legal Zoom's fee and then added her own fee for bad advice. She made a mess of my paperwork because she did not know what she was doing. But pretended that she did. Every time she did an error, she would have to call Legal Zoom for help. I found out by accident that she used Legal Zoom when she sent me a screen shot of the employee from the Legal service. She never answered my calls and would only text me when she felt like it. Nunca contest las llamadas aunque uno paga bien por el servicio. If she really cared about helping me like she claimed she would have told me to go straight to legal zoom. She could have been honest and said she did not know how to file a fictitious business name. I filled out the first form form for the fictitious name application in May 2021 and on July 2 2021 it was returned. Then I drove to her office for a second time because the city returned the paperwork again. Today I had to do it a third time. I had questions today but she refused to speak with me and so her friend who doesn't know anything about the paper gave them to me. I have questions and Darlene refuses to call me or talk to me. Any place is better than this. No confié en Darlene. Do not trust your life's work to someone who cares only about charging and provides poor service and bad advice especially when you have a business and this is dealing with such important issues like taxes and the government, etc.

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3 months ago

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1 year ago

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5 years ago

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7 years ago

One of the best local tax services around . Darlene and her sister are the nicest and realists when it comes to these services they offer .

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5 years ago

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9 years ago

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Review Highlights - One Hour Taxes

We have sent over our employees and friends here to see Lauren such a friendly loving person when she found out I had cancer.

Mentioned in 2 reviews

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Casa Blanca Tax & Financial Services - We have moved! Our office is now in the city of La puente. Come see us!

Casa Blanca Tax & Financial Services

(43 reviews)

Unprofessional people. That Victor & Wendy just keep on promising to do the job, will ask you to…read morepay sercive charge in advance to do the job but they will not do it on time. Even if you call the office, no nobody will answer, if you leave a msg no one will call you back, if you send email they will not reply on time, office is close always and very hard to get an appointment. These people are rude, unprofessional & cannot be trusted. If they can't do the job on time they should not accept it, they will only make your business with them pending for long time. Not recommended to public to get get their services, unprofessional people especially Victor & Wendy. Don't try or you get dissapointed only.

Could I give less than a 1 star???…read more We have used Casablanca in La Puente to prepare our taxes for many years. After Suzanne passed away Victor Ruiz took over our case. Forward to 2025 doing our 2024 taxes: February 2025, I sent my tax information to Casablanca and received a notification on 2/24 they received our paperwork. About a week later got a call informing me my taxes were done, and they asked for my credit card payment information. I paid. Wendy asked if I wanted electronic or paper copy of my package. I said please mail my copy to me. I waited 2 weeks and had already received my refund from the government. Still no copy of my tax package from Casablanca. I called and asked Wendy where it was, and she said it was being mailed out that day. A few days later I received my package in the mail. Upon reviewing what they electronically filed I noticed a significant error on line 6a listing our 1099 income. Then looking across to 6b was a different totally random number. I checked the 1099's I submitted to them and saw their check marks noting all amounts looked at. They just input the wrong amounts! Numbers and accuracy should be very important for someone being paid to process taxes!!! Alarmed I immediately called Casablanca and spoke with Wendy again. I reviewed the errors I caught. She asked me to email a copy of the 1099's again and said Victor would reprocess the entire package again and correct errors. Of course, this means an addendum needs to be done and we now stand a chance of being red flagged for an audit in addition to now owing the Fed repayment. Forward to the next week. Still NO RESPONSE from them. I emailed and called the office again. Wendy told me they should have this taken care of by the end of the week Friday or Saturday. Forward to the next week. Still NO RESPONSE! So, Monday I sent ANOTHER email informing them I would be going out of town April 6 and wanted to know if this would all be taken care of before then. Again, NO RESPONSE! Tuesday, I called the office and was informed Wendy was "in a meeting" and they would take a message and that she would call me. I told them that I was not feeling confident about the entire process of the abilities of their office. I understand the end of filing date is close and they are more than likely busy. However, I feel their screw up has made me very anxious, I want it addressed ASAP and should be a priority. Hopefully this is addressed before the 2025/2026 filing year. Would be nice if I could submit a positive comment how they intend to address and repair this fiasco. After this posting I got a quick response! I now owe the Fed a little over 1K I will keep you posted if I get an audit notification due to additional errors.

The Agency - Leading with purpose and passion.

The Agency

(129 reviews)

Had the pleasure of Alfred doing our business taxes and he was quick, efficient and trustworthy. We…read morefound our CPA! Ps The coffee was delish!

I worked with The Agency, LLC for tax preparation services over the past two years and communicated…read moredirectly with, the owner. I paid funds that were intended to be remitted to the California Franchise Tax Board (FTB), and I received written confirmation from Alfred acknowledging receipt of that payment (which I documented via screenshot). Weeks later, I began receiving past-due notices from the FTB stating that no payment had been applied. After contacting the FTB directly, they confirmed they had no record of payment. Despite my documented proof that the funds were received, I was given repeated assurances from Alfred and team over several months that the issue was being handled, yet I was never provided a claim reference number or documentation confirming that payment had been made despot me asking multiple times. As the FTB deadline approached, Alfred told me my funds would be sent "Thursday or Friday," even though the deadline was that Saturday, leaving virtually no margin for error. When that deadline arrived, Alfred sent an email citing a family emergency along with an unsolicited photo showing a bleeding head injury as reason he couldn't send my requested funds back. I found this inappropriate and unrelated to resolving a business matter involving tax funds and a state deadline. Ultimately, it was only after I clearly stated I would proceed with legal action and formal reporting that the funds were finally returned, allowing me to pay the FTB directly and avoid further penalties. It should not require this level of escalation to resolve a tax payment issue. Alfred is very charismatic, which initially builds trust. However, based on my experience, I strongly encourage anyone considering this firm to reconsider. Note: I was repeatedly referred to as a "VIP client," which created an expectation of professionalism and priority handling that was not reflected in how this matter was ultimately addressed This situation was prolonged, unnecessarily stressful, and avoidable.

One Hour Taxes - accountants - Updated May 2026

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