This was a terrible experience. A full scam, I ended up paying thousands of dollars and they damaged my home permanently. - On the first visit, we had two toilets re-installed, they left a huge scratch on my new wood floors in the process. When I pointed it out, the worker was very nice and confirmed it, and tried to fix it but didn't. I let it slide, it seemed like an honest mistake, and tried to fix it myself. The worker said he would let his boss know and make sure it was taken care of. - Like an idiot, I called them again, still not hearing from the boss, however I was in a bind and in a rush to fix my kitchen sink shortly after my toilets were "fixed". They were over an hour late for the appointment. They charged me an extremely high amount to fix it. I was shocked, also, they didn't fix it. There were still massive problems with the sink and it broke a second time... this time worse than the first... AND this is the most infuriating part... I'm a single woman living in my home. He (this time the owner or lead manager I can't tell, I think his name was Jerry) most definitely took advantage in a sexist manner and told me because of the type of motion-detector sink I had installed, I would have to call him every time (and pay him every time) the batteries ran out because, in order to make the sink work again, it was "an extremely complicated process". At this point, I knew he was taking advantage of me, I did my research, looked everything up, found out he over-charged me and the replacement for the motion-detector was an extremely simple AAA battery change, he assumed I was a dumb little girl and he called me "little lady" often which made me even more upset. When I called to complain about the service and mentioned the scratch on the floor as well, he chewed me out, was incredibly hostile, rude, belittling, and denied everything. I didn't get any kind of discount or even an apology. read more

The best and most honest plumbing company around! Jerry knows his stuff and is very reliable and great communication!

One call has done several repairs for me over last several years. Always on time, professional, and fair pricing. I would never use anyone else! read more

Prompt, down to earth, professional. Quoted a very fair installation price for a tankless water heater and got the job done; finished as promised. Enjoyed our exchange of stories as I work from home and was here during the installation. Thanks! read more

Well this business wanted 3 times the price of what I paid for the materials to install - a drop in kitchen sink with faucet and disposal to replace an existing one. The employees arrived with no knowledge of the job they were supposed to do. They took pictures and left to contact their boss for a price. They could not get a hold of their boss - only the bosses wife. They came back an hour later with the ridiculous price. I realize plumbing isn't cheap but 3 times the material cost!!! They also told me that they normally charge a service call fee - of which I was not informed about when they called to make the appointment. Since when do you not get free estimates on jobs to be performed. Sorry - but I would not recommend this business. read more

I had a leak in my bathroom and kitchen both sharing the same wall. It was a huge emergency and I needed assistance greatly. I called 3 other plumbers 2 of which were no licensed and they all had a 2 day or 24 hour wait. Frustrated, I called One Call because they were referred to me by a Dave Ramsey supporter. I am extremely happy. I spoke with plumber: Rob Shepard. He promised to arrive in 20 minutes, gave me their plumbing license number and said he could start today. He arrived on time, assessed the issue (entire plumbing was faulty due to the manufacturer using faulty pipes) and after I agreed to the fee, he began work immediately. He sent me photos, explained in detail why and how the leaks occurred. Most importantly, he went above and beyond the call of duty. While working in the kitchen, I noticed another leak in the garage! Without asking Mr. Shepard assessed that leak as well and took care of it!! He kept his promise and OVER DELIVERED! I gladly gave him a well deserved tip! read more

MAJOR FRAUD!!!!! BEWARE!!!! No one told me when I called that there would be a $50 charge for them to come out. When I said something to them about that they said it does cost them to come out. But I feel they should have advised that in advance. They also wanted $2000 to change out 2 faucets!!!! Are you kidding me? They said they would not repair/replace any tile they destroyed in the process of putting in the faucets and that they could give me the name of someone who would do that for me for an additional amount. They also said they had the faucets in their truck to replace mine. They had never seen mine and didn't ask what I was wanting. Like most people, I wanted to pick out my own faucets, not something they picked out for me without my consent. They also made a comment that my dogs didn't intimidate them. Made me feel uneasy because the dogs weren't barking or doing anything. I'm not sure why they were checking to see if the dogs would do anything. They won't, as long as I am there to tell them it's ok. This is one of the strangest set ups I have ever dealt with. read more