Disorganized, double booked, and misleading. None of the bride's wish list dresses were available,…read morethe process was painfully slow, and the owner was rude and unhelpful. The whole experience left the bride overwhelmed and disappointed.
We originally booked for 10:00 AM, but the owner called the bride and asked her to come at 9 AM instead. When we arrived, the books had not been updated, so we were double booked and had to wait for a stylist to come in. Nothing from the bride's wish list was pulled, and none of her requested dresses were even in store. If they had reviewed her wish list ahead of time and been honest, we would not have come. Instead, they just kept pulling random dresses that were not her aesthetic or style.
The process was painfully slow. Only four dresses were tried on in the first hour, with a 40-minute gap between the third and fourth. Eventually I had to start grabbing dresses myself and even helped her get in and out of a few, which is unheard of. Afterward the bride told me that her assistant, Alex, barely assisted and just put each dress over her head, which made everything more frustrating. It was obvious the bridal assistants felt overwhelmed, and it only added to the chaotic atmosphere. I even overheard another group ask if they should just come back tomorrow since it was so clear the staff were behind and overworked.
While the attendants were kind, the owner was cold, never introduced herself, and only came in to set rules and restrictions rather than making the bride comfortable. On top of that, do not think about bringing a coffee, it will be confiscated. There were also ring cameras all over the boutique, which made the experience feel uncomfortable and invasive. The shop advertises pages of dresses online that they do not even carry in store, which feels misleading. The whole appointment was chaotic, and the bride left feeling overwhelmed and disappointed.
Having just gone through wedding dress shopping last year for my own wedding and having an extremely different, positive experience made this appointment even more disappointing. I wish we had read the reviews for this shop before booking. After the fact, it is clear our experience was almost identical to what other brides have described.
Tips if you are thinking about booking here:
* Call ahead and confirm that the dresses you see online are actually available in store.
* Double and triple check that you are not double booked and that they have enough staff to give you their full attention.
* If you do go, make sure Mary is not your bridal attendant.
* Honestly, the best tip is to just book somewhere else. There are so many better bridal salons that provide a supportive and special experience, and you do not want this to be your memory of dress shopping.