VERY disappointing experience, from food to staff to pricing. Just overall one of the worst meals in two weeks of travel, and *of course* this was our anniversary dinner.
We did our research, as always. A handful of restaurants kept popping to the top of our lists, but we didn't actually knuckle down and make a reservation until much later.
I made it a point of adding that we were celebrating our 20th wedding anniversary in our request. I mean, *we* thought it was something worth celebrating, and though we weren't expecting balloons and confetti and champagne by the buckets, it would've been nice to have been acknowledged by someone other than the hostess (who was the only bright spot to the night, by the way.)
We were seated at a table overlooking Victoria Street, and our hostess congratulated us on our anniversary, wishing us a good night as she departed. It all went downhill from there.
Our waiter - who is also apparently the wine guy (he's the one who's pictured in a gigantic frame by the kitchen, leaning over a glass and mugging for the camera as wine is being poured in) never bothered introducing himself, asking if we had any questions, or offering to share the night's specials.
He came over, stood by the table for a half minute without talking, and then finally muttered something along the lines of, "what'll you have?" My husband ordered a bottle of wine, and the waiter guy walked away without a word. We were going to place an order for appetizers but didn't get that chance.
The waiter, meanwhile, was having a grand time laughing with others behind the bar and making it a point to fawn over another couple at a table not far from us. Again - not looking for the fawning-type attention, but come ON! At least crack a smile when we smile at you!
Our second interaction with the guy was just as unpleasant. He brought the wine to the table, made a big production out of pouring a spot for my husband to sip and approve (all the while looking like he was so incredibly bored out of his mind), poured our wine and walked away - again, without asking if we were ready to order.
Third encounter only came because my husband flagged him down. We told him we were ready to place our orders and didn't even acknowledge that. He just stood there, staring at a space just to the side of our faces, immobile as a statue.
Thoroughly annoyed by then, I decided to play that game. So I sat there staring right back at him, wondering how long he'd continue to play a pillar of salt before acknowledging he had a paying guest in front of him.
Almost 90 seconds. I kid you not. When he finally deigned to make eye contact, he bit out a curt, "You said you were ready to order. So..." and he made this hand gesture like, "spit it out, already!"
I don't know why we didn't just pay for our wine and get the heck out. I really wish we had. I was shocked to run into someone so rude in the city, and even more pissed off to see that he didn't treat any other table this way. We did nothing to get this sort of treatment, and really shouldn't have stood for it.
But, we didn't get up. We didn't let him know we were annoyed by his haughty attitude. We ordered our starters (asparagus and a soft poached egg for me; fish and shellfish soup for him), and lest we never see the waiter again, hastily ordered our meals, as well (Lemon Sole Meuniere for me; Brown Crab Risotto for him).
At least I know my husband enjoyed his soup. It was hot and had good flavor, served with small bowls of cheese and bread crisps. My appetizer wasn't at all what I had hoped for - the egg was overcooked (soft poached is one of the trickier things to achieve when working with a heat lamp, I'm finding) and the asparagus was limp. I didn't even finish half of that plate.
Our food was delivered to the table by the only other friendly person we encountered: an overworked but still friendly waitress. The best thing about my main was the chips - they were perfectly cooked so that they were crispy on the outside and fluffy on the inside. Much as I wanted to, I didn't finish them. About halfway through the fish (it was a large serving, I'll give them that), my stomach started to cramp up.
I'm definitely NOT saying that there was anything wrong with the fish - I was fine all night and for the rest of our stay in Edinburgh - but I did start to feel queasy at the table, and didn't want to push to eat more than necessary. So, that plate went to waste, as well.
My husband and I had decided early on that we were going to forgo dessert at this place in order to find a sweet shop that was more welcoming and inviting. And yet, when we once again flagged the absent waiter down to ask him to clear our plates, my husband surprised me by ordering the tart to share. Again, I wasn't feeling so hot, so I took one bite, but my husband did enjoy it.
Really surprised by our evening, given all the love this place gets on Yelp and TripAdivsor. It was just a waste of good money.