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    Once Upon a Child

    2.9 (24 reviews)
    Closed 9:30 am - 8:00 pm

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    CITY Furniture - Hollowed out front "leg" corner.

    CITY Furniture

    (134 reviews)

    $$$

    I had an amazing experience shopping for a living room set . I can't think of anywhere to buy good…read morequality furniture at a reasonable price . City Furniture is my go-to store especially for the service

    I've been a long-time customer of City Furniture, but this has been one of the most frustrating…read moreretail experiences I've ever had. I ordered the Blaze Gray 8x10 Area Rug (SKU #5930149 (tel:5930149)) back on September 1, 2025. What should have been a simple purchase has turned into a 7+ month ordeal filled with delays, cancellations, and repeated mistakes. Here's what's happened: Original delivery scheduled for January 2026 delayed Rescheduled for February canceled and placed on backorder Delivered on April 15 WRONG rug (Blaze Black instead of Blaze Gray) Exchange scheduled for April 18 canceled Rescheduled for April 21 canceled Delivery on April 23 WRONG rug again Delivery on April 25 WRONG rug AGAIN To make matters worse, the packaging each time said "Blaze Gray," but the actual rug inside was incorrect. This points to a clear breakdown in quality control. Throughout this process, customer service repeatedly told me I was "next in line" and that the correct rug was available. Yet after multiple failed deliveries, I'm now being told my best option is to drive an hour to the Ocoee warehouse just to verify the rug myself before taking it home. After months of inconvenience, missed time, and repeated errors, the only "compensation" offered has been upgraded delivery where they bring the rug inside and roll it out--something that should honestly be standard at this point. Let's be clear: I should not have to do quality control for your warehouse I should not have to drive across town after repeated fulfillment failures And I definitely should not still be waiting for a basic order placed 7 months ago This experience shows serious issues with inventory management, warehouse accuracy, and customer care follow-through. I hope management sees this and takes it seriously, because this level of service is not acceptable--especially for loyal customers. At this point, I cannot recommend City Furniture based on this experience.

    Rooms To Go Patio

    Rooms To Go Patio

    (3 reviews)

    The only reason I'm giving Rooms To Go in Stuart, FL two stars instead of one is because the…read moreshowroom is well-presented and the furniture appears nice at first glance. Unfortunately, that's where the positives end. Our salesperson, Victoria, felt more like a used car dealer than someone genuinely trying to help. She misled us on multiple fronts. First, she convinced us to purchase an expensive rug, assuring us of its quality. I specifically asked if it would unravel, as many outdoor rugs tend to do unless they're high-end. She confidently told me it wouldn't--but sure enough, it started coming apart within the first month. Clearly not the quality we were promised. Second, she let us take home a patio umbrella directly from the store without mentioning that doing so would void the item from being covered under the 3-year warranty she also persuaded us to buy--another total waste of money. When I called recently to express my concerns, I was able to speak with Victoria again. Instead of offering any sort of solution or even a civil conversation, she became rude and abruptly hung up. If you're looking for honesty, integrity, and respectful customer service, I strongly suggest avoiding this store altogether. You deserve better.

    I've been a loyal Rooms To Go customer for over three decades. This year alone, I purchased a…read morecouch, love seat, dining room set, patio storage chest, pillows, covers, and two patio chairs--my first purchase from Rooms To Go Patio. I spent nearly $1,000 on those chairs, trusting the salesperson's assurance that they were weather-resistant and required little to no maintenance. We were also sold an insurance policy that promised cleaning support or replacement in case of staining. Within a month, both chairs developed stains that I couldn't remove. The insurance company reviewed photos and claimed it was mold. Despite my efforts to clean them and my history of never having issues with patio furniture, the stains persisted. When I returned to the store, the salesperson was sympathetic and agreed the chairs shouldn't look like that after such a short time. She promised the store manager would call me. He never did. I had to follow up multiple times, and when he finally responded via email, he deflected responsibility to customer service and suggested a bleach and Dawn solution. I tried it--no improvement. I explained that this might be a defect in the material, but he insisted it was a maintenance issue and stopped responding meaningfully. No one ever came to inspect the chairs. No professional cleaning was offered. No replacement. Just a loop of emails and dead ends. After three months, the chairs look terrible. Rooms To Go has shown no interest in standing by their product or their promises. I will not return, and I strongly urge others to consider alternative patio furniture retailers who value their customers and honor their commitments.

    Once Upon a Child - baby_gear - Updated May 2026

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