Compared to other locations, this one consistently has the best selection, which is great for the area. I've found the most Mini Boden, Matilda Jane, Janie and Jack, Lilly Pulitzer, Ralph Lauren, and Hanna Andersson here. The markup is definitely higher than other stores I've been to, but they carry the exact brands I look forward to purchasing, so it is what it is. The staff is ALWAYS nice and friendly. The young brown American male who works there is truly the sweetest, always polite, respectful, and great at explaining promotions. The payouts are super low if you're selling your items (not worth it in my opinion) which is the downside, but if you're shopping for quality kids' brands for a fraction of the retail price, this is the spot. Definitely worth checking out. read more

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The store is jampacked with 1 million items everything you could possibly need for your kids and more. As a mom of two toddlers, this place is a necessity . I bring my items. My kids don't use anymore to the store and while I'm shopping, they look through it all and then they make me a cash offer. Plus, you can use your store credit towards your in-store purchases and get 10% off as well . Worth the drive . If you're selling , plan on getting there when the store opens and being the first one there and be prepared to wait around two hours in general for your buy to be ready at least in my experience but probably could be longer so patience needed. For a pair of pajamas, you're looking at $4.50 just for an example. read more

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I don't recommend wasting your time trying to sell here they are very picky about the things you trying to sell I gave them a brand new baby stroller and the box had a few small scratches when they open the box they told me it had scratches/stains on it I was trying to tell them it's brand new how would it has scratches/stains on they was trying to give me 45 dollars for the brand new stroller Because supposedly it had scratches/stains on it when I went to take a look at the stroller it had no stains no scratches definitely won't be selling here again read more

Great value and tons of merchandise. They buyback option is really nice and will hopefully take a few bucks off your total when you check out!! read more

Purchased a Halloween costume and asked the guy checking me out multiple times if I could return if it doesn't fit my infant and he said I could. Well I drove over hour just to return and purchase a new one and they said I couldn't even after telling them their own employee said I could. Instead of being understanding that I was lied to by their own staff and at least letting me exchange it, I now have a costume that I can't use. They offered to buy it back for $3 but I paid $8 so what a waste.. I know if the owner was here she would've honored it considering it was an error on their part but the lady managing today couldn't care if customers came back. On a positive note the guys cashiering today were very nice, wish the one I saw last time could've vouched for me though read more

Advertise selling gently used clothes, however when I took a bunch of baby clothes there in great condition no stains they returned them all. They kept everything with price tags on it and gave me 50.00 for items worth at least $500. Do not take your stuff here put it on ebay or facebook. Never returned some things and it was not in the pile they said they wanted to keep. RIP OFF!!!!!!!!!!!!!!!! read more

Prices seems overpriced for the products. I tried to sell a brand new tummy time infant gym and they wouldn't accept it because of a stain...on a brand new product? It's strange they're very picky about their products but everything in the store seems faded or worn. Won't waste my time again. read more

Just came back...Another wasted trip. They clearly did not look through everything I brought in and seemed a bit annoyed that I dropped it off. Isn't this business model surviving on things we bring in? Well, took it to goodwill. I hope families are happy with the items including a tricycle, radio flyer with canopy, puzzles and books. read more

Was recommended by a friend who has a little girl to go for clothing, my niece and nephew were visiting and needed some warm weather clothing. Amazing selection at great prices. Everything that I saw was clean and in good quality. read more

My family and I were in Once Upon a Child on Tuesday and we were assisted by Lakia. She was so nice an helpful! We will definitely come back and tell our friends!! read more

*****EVER BEEN ACCUSED OF STEALING***** So yesterday, I attended the grand opening of Little Princess Spa in Jensen Beach. When I got there, the shoes I had for my daughter would not fit. So I was frustrated, trying to put them on. ONCE UPON A CHILD....was located next door & I decided to get her a pair from there & be done with it. So, I purchase the shoes & put the shoes on, inside the store b/c there was not seats outside, as we were waiting in line for the grand opening next door. After about 10mins or so, while I was chatting with Jen Lugon , a woman from ONCE UPON A CHILD approaches me and says: :you left the counter w/out paying for your daughter shoes". Me: yes, I did! Woman: no, you didn't! One of the employees said you didn't. Me: since you approached me, accusing me of not paying for my daughter shoes, I'm going to prove to you that I did. Me: pulls out receipt & show her. Woman: oh, ok.... ***NO APOLOGY OR SORRY OR NOTHING*** Once I got done w/the event, yes, I went back to the store to RETURN the shoes & gave her a piece of my mind! I would like to speak to a supervisor/manager....... SHIFT SUPERVISOR: What is the reason for your return? ME: b/c I was accused of stealing some USED shoes! One of your employees, there she is, accused me of stealing shoes I paid for! WOMAN: I did not accuse you.... ME: YES, YOU DID!!!!!!! YOU CAME UP TO ME & DIDN'T PULL ME ASIDE & ACCUSED ME IN FRONT OF ALL THOSE PPL & MY FRIEND OF STEALING SOME SHOES I PAID FOR! WOMAN: I'm sorry & yes you did prove to me that you paid for them. ME: DO YOU KNOW HOW EMBARRASSING THAT IS?!!!! DID YOU LOOK AT YOUR SECURITY CAMERAS? DID YOU ASK THE EMPLOYEE THAT CASHED ME OUT? IF YOU THOUGHT I STOLE SOMETHING, WHY DIDN'T YOU CALL THE POLICE? LET THIS BE A LESSON TO YOU B/C THE NEXT PERSON YOU GET MIGHT BE A LITTLE WORSE THAN ME! ***AND TO FIND OUT THIS WOMAN WAS THE OWNER OF THE STORE, SUSAN*** read more

I love coming here for my 2year olds clothes. Yes some of the things there are unnecessarily expensive. And a lot of times they reject some good stuff. But overall this is a great place to get clothes for your little one. The staff has always been nice to me and I'm glad we have a place like this here. read more

First time here and I saw some great deals on clothes and toys! I got a good deals for double strollers and they had holiday outfit for the kids. read more

Tried to sell and it was an infuriating experience. I brought in 2 bags of clean, unstained, high quality kids clothing. Some items were designer brands, some new with tags. Also several pairs of shoes, a bumbo, a booster seat, a prince lion heart chair with tray, and a bouncer/reclining chair for an infant. They took, from all of this, 4 pairs of shoes. And gave me $3.80 for it. They suggested I take all the clothing home, relaunder it, fold it, and bring it back for them to a "reconsider". I should relaunder new with tags items? The store was 100% being run by teenagers, and I watched as they didn't even look at 50% of the clothing I brought in. Goodwill just got a really nice donation from me. Won't ever go back to Once Upon a Child for anything. read more

I have started buying all of my children's clothes here. They have a great selection with decent prices. Their clothes are clean, no stains, holes, etc. I've not tried selling anything yet, so I can't review on that experience, however the shopping part is great! read more

What an amazing find! What a great way to have beautiful things for your children and bonus to do it on a budget. You can find absolutely everything here and often times barely used. I will be returning here often! read more

I enjoy going shopping here for my grandsons. They have such a great selection, everything is clean and neat. the prices are awesome and affordable. You can bring your slightly used item there and sell them. read more

If I could give this store 0 stars I would. My 57 year old mother who was a stay at home for 30 years just recently went through a divorce and is having to fully support herself for the first time, she got a job here and was treated terribly. She would come home after every shift crying because of how mean the younger workers were to her! These young girls are just plain nasty. Rude to customers and employees too. My mother went to the owner to tell her about it and the owner did absolutely nothing about it! What kind of a business owner is that? That makes me sick. One girl would tell my mother to do one thing, then another would tell her to do something else, and whichever one she didn't listen to would yell at her right infront of everyone! For anyone reading this would you like your mother to be treated like that? I know I'm not happy about it at all and I will never shop with them ever again! If they want to run their business like that then they can, but I will be doing something about how badly my poor mother was treated. read more

I will NEVER go back to this store. What they offer for your clothes is a joke. They are selling Target brand shirts for $4 when they are $5 brand new!!. Rude women working there. One of the girls actually rolled her eyes at me. I spent about $140 at their grand opening which was the first and last time. Such a shame, I was looking forward to many more visits, but I will take my money elsewhere. read more

I was looking forward to selling some of my gently used items, only to find that they didn't accept 75% of the stuff I brought. And we waited an hour only to find this out! I had brought a gently used swing, a baby gate still in a box, a gently used bathtub, some other baby items that were not even used and clothing with tags on them. They also had items that were marked up really high for used items. For example, a Sit n Stand stroller for $150 that I had similar and had bought new for $125. I also discovered a closet that was open full of items that were just sitting there in bins! I ended up getting $13.50 for clothing and used the credit on a toy my kid found for $7.50. So I basically waited an hour for about $5 and some change, and to be told none of my items were acceptable. I only wished if they could have just took a few minutes in the beginning and assessed what I had before making me wait, it would have saved me time in waiting for nothing. I ended up just donating it to Goodwill. Overall, I was very disappointed in the experience and don't recommend this place to anyone. read more

I agree the one CC machine is silly, and employees dont look up at all to see line forming. Prices are high on1/2 the stuff, but some good deals are there. Overall good read more

BOTTOM LINE BUYER BEWARE I WOULD HAVE NEVER SPENT 100.00 THERE IF THEY SAID IT COULDN'T BE RETURNED IF THERE WAS A PROBLEM. BOTTOM LINE BUYER BEWARE I went to Once upon a child in Jensen Beach Fl on April 4, 2015 at 4:14pm for the first and last time. I was looking to purchase a Bouncer/ Swing to keep at my home for my grand daughter. I found what I thought to be perfect. It was even the matching pattern to my other Graco items. I asked a young blond to check out the item. She plugged it in and it swung. I asked about the vibration unit. With an attitude she went and got a battery, On her hand and knees pulled the battery cover off. It did vibrate but the battery would not stay in place. She assured me when I got it home and put the cover on it, it would be fine. I asked her about returns. She told me 5 days. So I purchased it. I went to target and bought batteries. When I got home and went to set it up I found The battery cover broken and battery acid in side the vibration unit. So I went online and purchased a new vibration unit for $14.00. eBay item number: 181700085249. On Easter Sunday April 5, 2015. The baby came over and I went to use the swing so we could eat dinner. When I put her in it and turned the swing on (no vibration unit) it was slow a clicked when gliding. (worked fine with no baby in it). She weighed 14.8 lbs on Thursdays doctor appointment. PRODUCT DETAILS Weight capacity: 5.5 to 30 lbs. Seat pad: machine wash Swing: spot clean Requires 5 "D" batteries (not included) I returned to Once upon a child in Jensen Beach. Tuesday morning at 10:10 am to return glider to be told I only had 24 hour to return the item. Then she said the item was sold AS IS. That is not what the blond said and I have 2 witnesses. After trying to explain the situation she said I needed a receipt. I never received a receipt. Only a 15% off appreciation card with a lot of stamps on it I did provide a copy of the credit card statement . She did agree to a store credit. I was able to purchase the glider with a different pattern on it for $112.00 out the door at KOHL'S. I really have no use for an 85.60 store credit. I wont be returning for several reasons. Wasn't impressed with customer service in the store while shopping. All those young people working for her weren't very knowledgeable or helpful. They obviously don't know the store policies. Not willing to help me get the glider to the counter or in my car. I'm no spring chicken. And lied about the vibration unit being fine. I WOULD HAVE NEVER SPENT 100.00 THERE IF THEY SAID IT COULDN'T BE RETURNED IF THERE WAS A PROBLEM. BOTTOM LINE BUYER BEWARE read more

Like most parents out there we have a bag of clothes we are unwilling to let go off because we hate thinking that our baby is growing up so fast. Decided to take them here since we were by the mall. We were told it was a 2 hour wait and off we went. About 2 1/2 hours back we came and we received nearly all clothes back. I should mention all the clothes were brand names and in great condition. We were really puzzled about it and not quite remembering what outfits we had there I went home and went through everything myself. We had so much clothes in there in great condition. While looking we found the bloomers and matching hats to some dresses they did keep which leeds me to believe they were too lazy to look through everything.Completely regret coming here and wasting my time. If they don't want to go through the trouble of buying things off you then just say so. WILL NEVER GO THERE AGAIN. Costumer service was just awful. A waste of time and completely untrustworthy store. If anyone buys some cute dresses with missing bottoms, we have them. read more

After an initial visit we did some research. Drove 20 minutes back to the store for a twin stroller. The three available were all marked $50 which is very reasonable. Two were snap n go and the other a joovy twin roo. We wanted the twin roo because of the size and maneuverability. When we brought it to the register it rang up $65 instead of the price marked. The girl at the register was very pleasant (one reason the review isn't less stars) and explained she wasn't able to honor the price marked. She said the owner would be in any minute and would give us a call to see if she would honor the price. She wrote our number down on the tag and left it attached to the stroller behind the counter. I understand completely not giving employees free reign to adjust prices but we never received a call from the owner. There really is no excuse for that. If you own a business and mis price an item at least have the courtesy to call your potential customer and explain there is nothing you are willing to do. read more