I paid for Don to set up traps and then to return a week later to seal up entry points. He never showed up for the second part. We did have a date and time, but he didn't show up. Then we set another date and time and he was a no-show again. I have left messages/texts and no answer. Unfortunately, I paid for both parts of the service from the beginning because he had such good ratings, but I've learned my lesson. read more

Don was super friendly and very flexible with his business! He's been doing this for 25 years! Came quickly and took care of the Yellowjacket hive growing outside in my backyard. Very reassuring that he would get rid of the hive in no time. Thanks Don! read more

Don is the man! He took care of the hornet's nest in front of our house and also a couple of bee nests. He also gave us information about hornets, how they build their nest, etc... I already recommended him to three of our friends who have the same issue even before he finish the job because I can tell that he knows what he is doing. HIGHLY RECOMMEND!!!!! Thanks Don. read more

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Don did such a great job at our association that I've recommended him to others. He's friendly, relaible. knowledgeable and reasonable.

I was having problems getting rid of some bees. All the consumer bee killer sprays did absolutely nothing. Don took care of a bees nest for me. He was surprised how resilient these bees were, but gave it a few more applications and the next day the bees were gone! He checked out some areas of the home where I am having mice problems and I will be having him back to take care of that as well. read more

Rodent pests carry diseases, cause property damages, irritate allergies and do other harm to people. There are not many companies that are experts in dealing with pest infestations and can help you get pests out of your home quickly and safely in the fashion that Don did. Mice strike fear me: they're known to be persistent, hard to prevent, and extremely difficult to eradicate when it becomes an infestation. Don was thorough in his work, took the time to explain to us what the problem was & how he treated it, friendly and put us at ease. Don was very punctual, understanding and efficient! He's a great technician that goes above and beyond to make sure the job is done, my husband and I highly recommend him and company for a job well done and a great guy! read more

Don is so responsive and helpful. An outside contractor told my husband and I that we had carpenter ants. I called Once Upon A Bug and left a message. Don returned my call shortly thereafter and arranged to come out to my house the following day. He arrived on time and listened as I told him the issues. He did a thorough inspection and said he didn't agree with the contractor. He showed me exactly what evidence he saw to contradict the contractor's assessment. Just to make sure - he did a complete inspection of our basement. He found some damage caused by a chipmunk and he was able to do a patch job to keep the chipmunk out of the basement. I couldn't be happier with his services. And I found his fee to be very fair and reasonable. I highly recommend Once Upon A Bug. read more

Don was very friendly, helpful, and punctual! He sprayed the yellow jacket nest that was in our house behind the siding and between the ground floor and basement ceiling. Then, after a few days, we still had yellow jackets, so he came back, extracted the nest, and cleaned up after himself. I would recommend him to a friend and definitely use his services again. read more

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I was using Pointe Pest Control for 2 years, due to seeing black ants in my kitchen way back when. Then I noticed little moths would fly around in the house now and then. Pointe Pest Control came out at least a dozen times, with almost zero results. I would even joke to friends that they were planting insect eggs to hatch, so they'd have continuous business. Enter Don from Once Upon a Bug. He spent almost 2 HOURS examining the inside of my home, often on his hands and knees, sometimes on his stomach on the floor, examining with a flashlight every inch of the interior, including drawers, cabinets, ceilings, closets, even dried pinecones I'd kept from Christmas. He found MANY places where bugs had been (or still were), places that Pointe had never even touched. Then he started on the outside, which he also thoroughly searched. Before posting my honest review here on Yelp, I've purposely waited a week to see if any bugs would return, and I'm thrilled to say they have all disappeared. He charged me $150, which I thought was way beyond fair. Don is massively thorough and easy to work with. Give him a call and get rid of your critters once and for all! read more

Don is superb! He was recommended by a friend over Rose. We had a few little mice and he was prompt to come over and address the issue. Then he came back a week later and caulked up everything. My wife was thrilled. It was evident to me how much time he spent being thorough going through the entire house. He really spent the time making sure he solved the problem, not just applied a band-aid. He was very respectful of our home as well. I only wish I was as passionate about my job as he is his. read more

I'd never needed pest control until this summer which brought flying ants in numbers I couldn't control myself. My downstairs den began to look like "Grey Gardens." I also noted frass in a corner, suggesting carpenter ants. Based on several review sites, I called Bud. He came over quickly, thoroughly inspecting the various sites in my home to determine where the problems were. He sprayed for the flying ants along all surfaces. He also sprayed for the carpenter ants. They all died! Along the way, he pointed out signs of a leak above the drop tiles in the den. No sales pressure, just a job well done. To the degree that any pesticide can be, he used pet and people friendly spray. read more

Don and Miguel were awesome! so upfront and informational about what was going on with our chipmunk and carpenter ant problem. They definitely are a pair that can take care of your pest issue! read more

Great, friendly service. Thorough and detailed work. Can make emergency calls, even on holidays. Definitely keeping Once Upon A Bug as my exterminator. read more

Don is so wonderful! He is very thorough and passionate about his job. We had some cockroaches and he made sure that all areas were covered. He looked in every corner and hole and ensured that he did his due diligence of getting rid of them. Every area I asked him to look, he would check without hesitation - even behind the electrical outlet cover. He even taught me some tips and tricks on the side. He really knew how to make a stressful situation a little bit easier. It's been about a week since he came and so far, so good! read more

We had multiple beehives forming around the exterior of our home and called Once Upon a Bug to get a quote for removal. Don came out within a couple of hours of our call and promptly provided excellent service. He had a great attitude and an ever better sense of humor. He also took time to educate us on bees. Very informative. We are happy with the service and would highly recommend Don and Once Upon a Bug. read more

Don is very knowledgeable, professional and friendly. He was able to answer all of my questions and scheduled an appointment to come out the next day to help resolve my wasp problem. Overall, I was very impressed and I would definitely recommend his services to others! read more

Don is a very thorough exterminator. He takes time to analyze the specific problem, he fixes it, and comes back to make sure the problem has been fixed. My problem was with field mice. He closed up even the smallest of openings and left bait. After a couple of years I'm still mouse free. He also cleans up the areas that have been disturbed. I recommend this company above all others. read more

Don came over when we had a bee problem. He showed up the same day (A Saturday) at the exact time he told us. We went above and beyond. And now our house is complete bee free. read more