I had called Home town Cycle and ask what the price would be to replace 4 cables Brake and…read moreshifting. I had raised the handle bars and the cables were 2 short. the owner ask if I had Hydraulic brakes I called back after verifying that I did. I was told the price would be 189. I brought the bike in the next day and was quoted a price of 325 plus he was telling me that the extender I purchased form a Giant dealer was no good and I should replace that too for an additional cost. I was not happy and told him that and expressed I was stuck and if I am paying that price it better be perfect. He said he could not guarantee that and refused to do the work. I would not recommend this service to anyone the bait and switch and then the push to purchase more unneeded hardware in the extension shows he is only in this to make money. I would not take your bike here for service.

Took my daughters bike in to have the gears fixed. Got a call that same evening stating they…read moreweren't sure if the gear shifters they had would even work because the bike is "so old". Was also told the brakes were really bad and the wheels were really wobbly. The same bike had been ridden in a competition 3 days prior to that. I was told that it would be at least $100 and the bike would be barely rideable. I feel like they saw a woman who didn't have a clue and they could take her for a ride. Well guess what not happening. I watched the man test the brakes, while holding the brake handles and trying to push the bike it didn't really move. So tell me again how the brakes are really bad. They just wanted to see how much $$$ they could get. They are getting nothing!!!

Bought 2 ebikes from them. Great service and loving my ebike. They were easy to work with. tested…read morethe bike and then got a couple

We traded up my son's bike for a new one. We got a great price for the old bike. We also got a…read moretrailer for my bike so my toddler can join in for bike rides. The manager took his time teaching me how to attach the trailer. They had my son try out several different bikes outside. The customer service is excellent.

I recently tried to have my bike repaired at D & D because I had a good experience with the shop a…read morefew years back. Unfortunately, their business model has changed and they will only service bikes that they sell, and they only sell the Giant brand for the most part. I was trying to give the local shop some business with a certain possibility of purchasing a new bike in the not so distant future. The shop owner was very rude and I guess they didn't need anymore customers because there's a snowball's chance in hell that I will purchase anything from this shop. They have a very superior attitude and they had turned down another customer right before we got there. Good luck with the pending recession!

Don't bother trying to get your bicycle repaired here if you didn't buy it from them. They have a…read morepolicy that unless your bike was purchased from them, they won't repair it. The question I have is, after moving back to Brighton, having been working out of state for several years, my family of 5 is in need of bicycle repair and possible upgrades. Maybe even a new bike or 2. Why would I consider buying anything from them if I can't even have one of my 5 bikes repaired now. Sorry, very very poor business policy.

I had a great experience with a new purchase at HEH! Walked in early afternoon on a weekday…read more(without an appointment) with the vague idea that I was interested in getting an ebike to start bike commuting to work downtown, to use an alternative to driving for things like going to the farmer's market or running an errand, and hopefully to be able to enjoy leisure biking as well. Clayton patiently answered all my questions, listened to me describe my use cases and what I cared about (safety being very important to me), and talked me through some good options. We picked out an ebike that seemed to really make sense for me, and then he spent the extra time to help me pick out the accessories that I needed out of the options available (helmet, rear view mirror, bike lock, panniers). I was able to test ride the bike (which rode so smoothly) and got a rundown on all the main functions. He also ended up test riding it and made some adjustments that he thought would make the whole bike experience better for me - like adding carabiner fasteners for the panniers on top of the default velco straps which were clunky, throwing in a bright safety vest in my "swag bag", and making sure I had a system for my bike key. The little extra things! I appreciated being able to walk in with a vague idea and walk out (maybe an hour fifteen later) confident with a purchase and ready to start riding (no reading through instruction manuals or bike adjustments needed!). Also note that they have their own parking lot in the back, which is convenient!

Kim and Jim worked with me extremely patiently in getting me the best Ebike for me. I so…read moreappreciated the attentive listening to what I wanted and for helping me to make it work. I highly recommend buying your E bike from these professional experts. Jim and Kim are so knowledgeable about the E bikes- their employees are too! Go for it! I can tell this Ebike is going to change my life for the better!

First the good, and the reason for the one star (not that I could give less anyway)... the sales…read morestaff was very friendly. Kudos for that. Now for the bad, and let me preface this by mentioning that I spent a good portion of my adulthood racing and working in various bike shops. And I was the service manager in one, so I have a LOT of bike mechanic experience. If I were the service manager of this shop, I'd have fired the person who built my bike. Today I bought a particular TREK MTB at this store, because unfortunately my usual store didn't have one and couldn't get one. First problem: you are NOT supposed to use grease on a carbon seatpost with a carbon frame. It's LITERALLY PRINTED on the back of the seatpost, though it's something any good mechanic should know anyway. Sure enough they assembled it with tons of grease, and within just a 1 mile ride, the post slid down a good inch. So I degreased the post, and put 'carbon paste' on it to keep it from happening again. Second problem (picture attached): they mounted the remote shock lockout outboard of the brake lever, which means there's nowhere for your thumb to go when you wrap your hand around the grip. A simple look at the TREK website shows it's installed wrong. And switching them around after requires removing the grip. Sometimes that can be done without destroying the grip, sometimes it can't. So I've already had to buy new grips to fix their mistake. There were several other minor things that never would have been acceptable at my shop, but this is long enough already. I guess if you're looking for a very basic shop, or if you have your own mechanical skills, they're an acceptable choice. Otherwise, I'd highly suggest you look elsewhere. Oh, also, to make it even more insulting, they try to sell you a $150 tune-up plan, which just means you pay up front to have them continue to provide you with subpar repair service. Disappointed mostly because working in a bike shop was always more than just a blow-off job to me. Sad to see that's not the case here. I won't be back.

Best staff and service EVER! I walked in on the first warm day of the season and of course they…read morewere swamped with customers. But that did not stop them from getting me right in getting my inner tube switched out and checked out all in a matter of less than 15 minutes. Blake is the best! Best personality and service I have encountered in a long time. I'm definitely coming back here to buy my next bike.

Paid to have tire repaired on NIU scooter. Put wheel on backwards! Took back. Now, 5 mos later…read morethey refuse to call back, repair and return my grandson's scooter!! They tell ppl to call them but they do not answer & mailbox is full. Store not open during posted biz hrs. Can't recall this?? Impossible---Check ur texts & biz records IF u keep them!!

Really friendly and quick service. They were awesome and knew exactly what was going on with my…read moremoped.

Great job on my folding Dahon bike! Extremely reasonably priced and great personality. Don't…read morehesitate to call or text him. He'll be my go-to whenever I need him.

So i found Tom through some raving reviews. I had a 2011 gray fisher mamba bike, that i only used a…read morehand full of times, that i wanted to sell. I wanted it checked out before listing it. By the time i came back to pick it up Tom had tuned it up beautifully, also telling me he replaced a wire. He not only made the bike perfect, but he didn't charge me an arm and a leg for it. Once he said he replaced a part, i figured "oh boy.. wonder how much that is". It was only $8. His work is amazing and his prices are such a bonus! Thanks so much Tom! I wouldn't take my next bike to anyone else!! Tom was seriously amazing!

Great neighborhood bike shop. I flatted in downtown Ypsi without sealant and Doug was friendly and…read moreeager to assist! Thank you so much!

Great neighborhood bike shop! Affordable and he does a great job. Communicated with me and gave…read moreupdates during the process. Had him replace an inner tube and tune up mine and my wife's bike. Would recommend!