Protector Transport did a fantastic job of getting my elderly parent from BWI to their destination…read moreassisted living home. We had some flight delays and some weather, but coordination with them was easy and frequent. They're very responsive. The van they sent was huge and looked brand new inside and out. it was clearly equipped inside to handle a variety of patient mobility needs, and the drivers were courteous and respectful. I wouldn't hesitate to use them again for medical transport - completely recommend!

EXCEPTIONAL ACROSS THE BOARD!…read more Where to start?: Great customer service on the phone -CHECK! Staff is knowledgeable about all of the necessary forms -CHECK! On Time -CHECK! Polite, Caring and WELL-TRAINED drivers -CHECK! CHECK! CHECK! I have used PROTECTOR a few times now and will not use anyone else! They showed up when they said they would! The drivers are great with my wife, polite to the staff in the medical facilities and demonstrate great care and concern for the well being and safety of the person they are transporting. And (Trust me this is a big one): the vehicles and equipment are well maintained! I am confident my wife is in good hands when the door of that van closes!

Julian and his team of drivers were prompt, courteous and easy to deal with. The communication was…read moreexcellent!

Absolute professionals. I called these guys on a Saturday morning to schedule a transport on very…read moreshort notice (Monday 8am). Nobody else had decent pricing or availability. Many other providers were just difficult to talk to. Then I call SB and I get a guy on the phone who is clear, responsive, quotes me a good price, confirms everything via text . . . all done so fast and professionally. Then 2 hours later I had a change of plans and had to cancel, and they were super understanding about it. Can't wait to return the favor and use them for all future needs.

My Mom and I had a wonderful trip with our driver Lakia. My car broke down and Mom had to get to…read morethe Dr the next day. A&A Senior Transportation was able to immediately work us into the schedule. Lakia was kind and friendly helping us get in and out of the van. We could not have asked for any better care. I highly recommend this company for any kind of medical transport needs!

From the owner: We specialize in wheelchair transportation, stretcher transport services,escort services (caregiver…read morerelief), and senior trips/shuttles.We offer accessible & affordable transportation with a focus on safety and comfort. Our transportation solutions are for seniors and the disabled community to regain or maintain their independence and mobility.

Needed them again, multiple email and text - never heard back. I can only assume they are out of…read morebusiness.

Caring, careful, and reliable. My first experience with a medical transport service was a delight.read more

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.

Two days this week (3/30 and today 4/1) bus 15 has been making illegal turns cutting off vehicles…read moreby turning right from the middle lane which isn't a turning lane on Massachusetts Ave turning on to 9th Street all while transporting students.

I called the telephone number listed on the website. I got a recording stating the number I dialed…read moreis no longer in service.

It seems they are no longer in business. They were wonderful when I used them when I tried to…read morebooked again there phones were disconnected.

Their service was awesome. They were professional, courteous, cared about my needs, and got me to…read moremy appointment on time. They are 2/3 less than any other ambulance service in the area. HIGHLY RECOMMEND IF YOU NEED THIS TYPE OF SERVICE! Carl Laurie

If you are a business and your business utilizes a website that offers a form to be filled out as…read morean option to calling; then, YOU, the owner/operator of the business, should have a system in place to communicate with clients and prospective clients who use any of the communication mediums your website has available! If you only use the telephone to communicate; then, a simple note on your website should indicate that! So when the prospective client has to call your business to inquire if their online request was received and proceed to have a follow-up conversation, you should know what they are talking about and if you don't; then, the professional thing to do is to do your diligence and be professional! DO NOT cop an attitude and talk rudely! As if a person is wasting your time! The nerve! When I called to follow up on a quote request I did on their website (http://www.alstarmedtrans.com/medical-transportation-schedule-a-trip), I got the voicemail the first time. No problem. I called back so I could leave a voice message, but a man answered on the second ring. He said "hello" instead of a company greeting and I had to ask if I was calling Alstar Medical Transportation. He confirmed. I go into the reason for my call and it went "down hill from there." I asked if he received my online quote request because the website offers that option. He got irritated with me and asked me, "what form are you talking about?" I replied, "the form on your website, you don't know your website?" He snidely replied, "yeah I know my website." So what's with the attitude? Now I know why no one got back to me. He continued to get smart with me in his thick accent and very tersely asked did I want a quote? I had to pause so I could regain my composure, this unprofessional individual hung up on me. Alright sir. Sadly, this is the kind of service, and a much needed service for the community, that comes to my county. I did not appreciate nor did I deserve to be talked to so rudely. I guess you don't need my business. I damn sure will not call you for anything! This county doesn't need businesses like this! Unfortunately, in this case, previous reviews about this company seem to be spot on! CLICK.

On the return trip the driver finally arrived, an hour and 20 minutes after I initially called for…read morepick up. The commute was barely 30 minutes. I could have been home twice. I had medical test that day that prevented me from eating and was extremely hungry. When I called the driver for the third time he just said he was on his way, when I asked when would he arrive he hung up on me. I then called the main number to see if another driver could pick me up but no one answered the phone. I left a voice message to call me back. No one every called back. When he arrived I asked the driver why he was so late, he stated I was not the only person that needed a ride. I paid $150.00 and I expected to received prompt service. The attitude of the driver as if he was doing me a favor instead that I was a paying customer and is unacceptable. Their method is to over book and hold you hostage.