We had unseasonably cold weather for a stretch of two weeks this year. My heat stopped working in…read moremy upstairs the Dec 30th and every plumber in town didn't consider it an emergency, since it was just before the New Year and I had partial heat in my downstairs. They all said to call back in three days and set up an appointment then. John was the only person willing to come out on the weekend and take a look. It turns out my pipes had frozen in my attic and if I waited three more days, I could have had serious damage done. He explained everything and didn't charge me extra for coming out New Year's Eve to fix it, whereas most people would charge weekend or emergency rates. I gladly recommend him.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

We needed a small job done with our new house so we hired Total Plumbing. Kevin was prompt with…read morereplies and estimates; he was professional and courteous in his work and information regarding our hvac systems. We wouldn't hesitate to hire for our next job!

I contacted Total plumbing with an issue regarding a leak. They stated they would be there within…read morethe hour. Kevin responded and arrived within 30 minutes. He diagnosed the issue and fixed it in less then an hour. He was very professional and knowledgeable. I certainly would highly recommend him to others. They are now my go to plumbers if I should ever have any further problems. Thanks again.

I am not used to on line payment and the old invoice pops up so I paid the wrong one. I let him…read moreknow of my over payment and that I would use it as a deposit towards near future needs. Tried for the last month to reach out to him with a broken urinal and a leaky pipe. He does not respond. He ghosted me after I over paid him.

My mothers sink was clogged so we called him, he left without fixing the sink and left it clogged…read moreand proceeded to charge her $430 for the sink. He has very bad bedside manners and was yelling across the house to get her attention whilst asking her to do the job basically, he made her go downstairs and see if the pipe was fixed and heard anything going down the drain, when she said she didn't know what to look or listen for after coming upstairs he said go back down and listen again. He fixed the hot water issue we had and not the drain. Not good service at all. I wouldn't recommend.

Reliable! Did great job! Replaced our water tank and all pipes, filter system and pump switch, now…read moreit's all new and working great!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I had some faucets I wanted switched out and needed to replace my shower valves within the wall…read more They sent over Chris and all I can say is he's nice knows his stuff and took care of everything in a timely manor. I would HIGHLY recommend him! He's great!!

I posted a review right after the plumber left my house. Since then, Plass has been amazing in…read moreresponding to my situation. The owner reviewed the case and discounted the price substantially. This is one of my go-to businesses, and I completely trust them. It speaks volumes that they were willing to work with me on the price. That is the sign of a good community business. Plass will continue to receive my endorsement as one of the best and most reliable plumbing companies in the area. Be sure to discuss any price issues before the job gets started.

I've always seen the service trucks on the road and remembered the Royal Class name when my A/C…read morestopped working on a 83 degree day. I live in a colonial, so the second floor gets hot, if we don't run the AC it is so uncomfortable we don't get a great nights sleep, and my wife and our brand new puppy keep me up. When I called the office, I received a professional greeting from Liz and was transferred to the service manager Scott. It was like I had been a customer for many years, but this was my first call to Royal Class service. From the time I got onto the phone to the time the tech arrived was no longer than 3 to 4 hours. Ryan was thorough, professional, organized, clean and even wore booties in the house. He stayed until the problem was fixed and gave me a follow up call that evening. I couldn't have asked for a better experience during a frustrating time with a Family and a puppy who just needs to-be COOLED off. Thank you again for all you did and I'll see you on the next service which is scheduled. Congrats to the entire team for doing the right thing and giving me faith in local contractors. Respectfully, Scott & Tara

This place is a SCAM! We received the part under warranty from Rheem water heaters and were told a…read moretechnician should be able to replace it in one hour. Royal Class (maybe should be spelled differently) sent a man to "analyse" the problem. It coast $150 for the visit in which the guy said we would have to sign on to a one-year maintenance subscription with them for $500+. Then they could do a diagnostic for..."probably around $350 with the 15% diacount." Otherwise the job would be well over $500, The technician had never replace this part. We then called Rycor in New Paltz and they sent a man who put the part in for $150. One hour's work-- and its working fine. This is a subscription SCAM. Many plumber and electrician places are doing this. They have a call center that relays your problem. Not many plumbers (but probably lots of MBAs:}.

I can not say enough about this company. Anthony great person to work with. He went above and…read morebeyond , very professional. One can not help but like him, he is very straight up about things. The difference between Anthony and others, Anthony gets the job done the way it is suppose to be, he doesn't do it half way. I've had past plumbers that have left holes in wall or messes, Not Anthony he cleans up after his job ***If you want to have great work this is the company you need to call!!! I give them 10 stars Joy

Unlike the six local plumbers who answered, this was the only place that came to see the job and…read morewrote a reasonable quote. One company who is famous for not being consumer friendly, came and didn't even bother to send a quote. What a waste of time! Empire did a thorough inspection, explained what was needed, and completed the job that same week. They also did the job the way I envisioned it, not the way the plumbing company wanted to do it because it was either quicker or more costly. They did a very complete, simple repair which will be very easy to fix years down the line. I recommend them without reservation..

We had some sort of liquid leaking from our oil burner and Mike came to the rescue. He opened it…read moreup, discovered the issue, and fixed it. He was professional, honest, and a joy to work with. We'll definitely reach out and call him the next time we have any issues!

I really can't thank Mike enough , I had called for an emergency we had with our hot water in the…read moremiddle of the night , I had called and left a message , he called me right back to tell me he'd be over next thing in the morning , he showed up and informed me of the issue and had it resolved the same day , not only did he resolve the issue in a timely manner he was clean and communicative through the entire process , if I had a question he had no problem explaining something to me .. again Mike thanks so much again I will definitely be calling for future issues and i would recommend anyone who is looking for a great plumber your business ...Cheers ! Charles

While I can't comment on their work and pricing, I can comment on their unprofessionalism…read more Had 2 appointments set up with this company. Never showed up for the first appointment, so I messaged him to see what happened. He rescheduled to the following week with an excuse. Following week came and again he never showed up. Again, I had to be the one to reach out to him for an update, and again it was some excuse. Due to the above we went with someone else.

Sandro responded to my Yelp inquiry and gave me a quote using a video I texted him. He was able to…read morecome the next day and gave me a very reasonable rate for installing an outlet. He showed me how it was working, walked me through the installation so I was informed about all the wire locations and the method he used, and even added some tweaks to accommodate a microwave I was planning to use there. He was quick and efficient and even offered to clean up and repair the drywall. Also a nice guy with great stories about his work in the area. Will definitely be calling him back.